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Voice of the Customer: Step Away From The Survey

October 08, 2019

Successful companies need to become trusted partners for their customers. The biggest success stories are not a result of price wars or amazing new products. They are companies whose customers trust them because they understand them.

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Voice of the Customer: Step Away From The Survey

October 08, 2019
Source: confirmit.com

Successful companies need to become trusted partners for their customers. The biggest success stories are not a result of price wars or amazing new products. They are companies whose customers trust them because they understand them.


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30 Top Telephone Interviewing Companies

October 08, 2019

Telephone interviewing offers researchers a variety of advantages when engaging with participants. This method allows for greater accessibility to a wide pool of consumers and a personal approach that inspires higher response rates.

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30 Top Telephone Interviewing Companies

October 08, 2019
Source: confirmit.com

Telephone interviewing offers researchers a variety of advantages when engaging with participants. This method allows for greater accessibility to a wide pool of consumers and a personal approach that inspires higher response rates.


Read Full Article

Putting Employee and Customer Insight at the Heart of Business Strategy

October 03, 2019

Confirmit's Halvor W. Stokke shares how investment in long-term, continuous Employee Experience (EE) and Customer Experience (CX) programs is a critical component of an agile corporate strategy.

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Putting Employee and Customer Insight at the Heart of Business Strategy

October 03, 2019
Source: confirmit.com

Confirmit's Halvor W. Stokke shares how investment in long-term, continuous Employee Experience (EE) and Customer Experience (CX) programs is a critical component of an agile corporate strategy. 


Read Full Article

Confirmit: Talking About a CX Revolution

October 03, 2019

Confirmit's Claire Sporton embraces evolution and revolution through a holistic CX program transformation.

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Confirmit: Talking About a CX Revolution

October 03, 2019
Source: confirmit.com

Confirmit's Claire Sporton embraces evolution and revolution through a holistic CX program transformation.


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CX Grand Designs: Time for a Refresh?

September 27, 2019

As one of the 2019 UK Customer Experience Awards judges, Phil Durand at Confirmit shares the key to continued success

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CX Grand Designs: Time for a Refresh?

September 27, 2019
Source: confirmit.com

As one of the 2019 UK Customer Experience Awards judges, Phil Durand at Confirmit shares the key to continued success


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3 Ways to Capture the Voice of the Employee

September 16, 2019

To effectively listen to employees and improve employee engagement, companies should adopt a Voice of the Employee program. Confirmit's EJ Sieracki discusses 3 steps you should take to listen effectively.

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3 Ways to Capture the Voice of the Employee

September 16, 2019
Source: confirmit.com

To effectively listen to employees and improve employee engagement, companies should adopt a Voice of the Employee program. Confirmit's EJ Sieracki discusses 3 steps you should take to listen effectively. 


Read Full Article

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