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Latest News, Industry Articles and Announcements

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Engage Customer: Q&A with Kyle Ferguson, CEO, Confirmit

July 02, 2020

Engage Customer interviews Confirmit CEO, Kyle Ferguson.

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Engage Customer: Q&A with Kyle Ferguson, CEO, Confirmit

July 02, 2020
Source: confirmit.com

Engage Customer interviews Confirmit CEO, Kyle Ferguson.


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Clever vs Smart? Delivering the Data and Analytics Tools we Need

June 25, 2020

Confirmit's Wale Omiyale talks about the difference between clever technology which is exciting, but which does not necessarily drive value, and smart tech, which will help researchers to act faster to meet client needs.

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Clever vs Smart? Delivering the Data and Analytics Tools we Need

June 25, 2020
Source: confirmit.com

Confirmit's Wale Omiyale talks about the difference between clever technology which is exciting, but which does not necessarily drive value, and smart tech, which will help researchers to act faster to meet client needs.


Read Full Article

CX and COVID-19: Same Game, Different Rules?

June 24, 2020

The pandemic has dramatically redefined how we live, work, play and interact with each other. Regardless of what tomorrow looks like, one thing remains unchanged: the underlying rationale for focusing on Customer Experience.

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CX and COVID-19: Same Game, Different Rules?

June 24, 2020
Source: confirmit.com

The pandemic has dramatically redefined how we live, work, play and interact with each other. Regardless of what tomorrow looks like, one thing remains unchanged: the underlying rationale for focusing on Customer Experience.


Read Full Article

Why Voice of the Employee has Never Been More Important to CX Programs

June 23, 2020

With periodic relationship surveys needing to be paused, the frontline employee's role in sharing insights about the CX will be crucial.

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Why Voice of the Employee has Never Been More Important to CX Programs

June 23, 2020
Source: confirmit.com

With periodic relationship surveys needing to be paused, the frontline employee's role in sharing insights about the CX will be crucial. 


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Shifting Company Culture Towards the Customer

June 01, 2020

Confirmit's Claire Sporton focuses on how supporting more customer-centric decision making and behaviors is the best way of delivering culture change.

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Shifting Company Culture Towards the Customer

June 01, 2020
Source: confirmit.com

Confirmit's Claire Sporton focuses on how supporting more customer-centric decision making and behaviors is the best way of delivering culture change.


Read Full Article

To Survey or Not to survey? How to Collect Customer Feedback During COVID-19

May 26, 2020

People have changed. The research and insight you gathered six months ago is out of date - it relates to a whole different world. So how can your organization collect customer feedback in an appropriate way?

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To Survey or Not to survey? How to Collect Customer Feedback During COVID-19

May 26, 2020
Source: confirmit.com

People have changed. The research and insight you gathered six months ago is out of date - it relates to a whole different world. So how can your organization collect customer feedback in an appropriate way?


Read Full Article

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