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Wyndham: How Linking Voice of Employee and Voice of Customer Transformed Both

June 04, 2019

When you are dealing with holiday makers who expect exceptional customer service, ‘gut feel’ isn’t going to cut it. Wyndham Destinations Asia Pacific shares the cultural and technology transformation to improve customer experience.

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Wyndham: How Linking Voice of Employee and Voice of Customer Transformed Both

June 04, 2019
Source: confirmit.com

When you are dealing with holiday makers who expect exceptional customer service, ‘gut feel’ isn’t going to cut it. Wyndham Destinations Asia Pacific shares the cultural and technology transformation to improve customer experience.


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Could Asking Your Team How They Feel About Their Commute Improve Your Customer Experience? Research Says Yes

May 31, 2019

Your employees are a goldmine of untapped potential for your business growth. One important area that many companies often overlook that has a dramatic impact on their ability to earn loyal customers is their internal team.

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Could Asking Your Team How They Feel About Their Commute Improve Your Customer Experience? Research Says Yes

May 31, 2019
Source: confirmit.com

Your employees are a goldmine of untapped potential for your business growth. One important area that many companies often overlook that has a dramatic impact on their ability to earn loyal customers is their internal team.


Read Full Article

3 Ways to Improve Your Employee Engagement Strategy

May 31, 2019

Organizations are seeing the power of employee feedback to improve CX and the wider business. To tap into the Voice of the Employee (VoE), companies must adopt an agile approach that makes employee engagement part of the culture.

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3 Ways to Improve Your Employee Engagement Strategy

May 31, 2019
Source: confirmit.com

Organizations are seeing the power of employee feedback to improve CX and the wider business. To tap into the Voice of the Employee (VoE), companies must adopt an agile approach that makes employee engagement part of the culture. 


Read Full Article

AI Automation: Not Such a Dumb Idea

May 29, 2019

Automation and the rise of AI based MR-specific applications have driven process improvements, time savings and cost reductions. We know this because automation is nothing new, its impact measured and proven over many years.

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AI Automation: Not Such a Dumb Idea

May 29, 2019
Source: confirmit.com

Automation and the rise of AI based MR-specific applications have driven process improvements, time savings and cost reductions. We know this because automation is nothing new, its impact measured and proven over many years.


Read Full Article

Data is Stupid, That's Why Good Data Needs a Psychologist

April 30, 2019

Information Age spoke to a psychologist working with data? It seems like an odd mix, but not when we can apply a psychological approach to use data to nudge people within an organization into changing behavior.

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Data is Stupid, That's Why Good Data Needs a Psychologist

April 30, 2019
Source: confirmit.com

Information Age spoke to a psychologist working with data? It seems like an odd mix, but not when we can apply a psychological approach to use data to nudge people within an organization into changing behavior.


Read Full Article

Reenergize your Insights with 5 Resolutions for 2019

April 04, 2019

Confirmit's Claire Sporton shares five resolutions for customer experience and insights professionals looking to make the best of the changing CX landscape in 2019.

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Reenergize your Insights with 5 Resolutions for 2019

April 04, 2019
Source: confirmit.com

Confirmit's Claire Sporton shares five resolutions for customer experience and insights professionals looking to make the best of the changing CX landscape in 2019.


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