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Top 5 CX Habits For 2019: Listen To More Voices, Combine More Sources

March 08, 2019

We’ve already talked about defining goals and business outcomes and urged greater focus on innovation and action. Now, I’d like to discuss habit #3: Listen to more voices, combine with more sources.

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Top 5 CX Habits For 2019: Listen To More Voices, Combine More Sources

March 08, 2019
Source: confirmit.com

We’ve already talked about defining goals and business outcomes and urged greater focus on innovation and action. Now, I’d like to discuss habit #3: Listen to more voices, combine with more sources.


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Calming Customer Anger in the Age of Rage

February 25, 2019

It is a frustrating irony that despite massive investment in Customer Experience technology and call center expertise, often the best we can offer our customers at the peak of their ire is a ‘your call is important to us’ recorded message.

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Calming Customer Anger in the Age of Rage

February 25, 2019
Source: confirmit.com

It is a frustrating irony that despite massive investment in Customer Experience technology and call center expertise, often the best we can offer our customers at the peak of their ire is a ‘your call is important to us’ recorded message.

 


Read Full Article

Up, Up and Away – How to Take Your CX Dream Team from Suicide Squad to Avengers

February 18, 2019

As customer experience progresses as an increasingly vital priority of the modern-day business, Jason Mallia walks through the essential components of a villain-busting, organization-saving CX team.

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Up, Up and Away – How to Take Your CX Dream Team from Suicide Squad to Avengers

February 18, 2019
Source: confirmit.com

As customer experience progresses as an increasingly vital priority of the modern-day business, Jason Mallia walks through the essential components of a villain-busting, organization-saving CX team.


Read Full Article

Top 5 CX Habits For 2019: Focus On Innovation and Action

February 06, 2019

Hopefully you have embraced the first of the five CX habits and are working hard to define CX goals and business outcomes. Just in case you need help maintaining the momentum for change, here's the second habit that CX Leaders all demonstrate!

Learn More

Top 5 CX Habits For 2019: Focus On Innovation and Action

February 06, 2019
Source: confirmit.com

Hopefully you have embraced the first of the five CX habits and are working hard to define CX goals and business outcomes. Just in case you need help maintaining the momentum for change, here's the second habit that CX Leaders all demonstrate!


Read Full Article

What is Agile Employee Engagement - and How Does it Improve CX?

January 16, 2019

By taking time to investigate agile engagement programs, organizations can better understand the role their employees play in customer success. So what do they involve?

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What is Agile Employee Engagement - and How Does it Improve CX?

January 16, 2019
Source: confirmit.com

By taking time to investigate agile engagement programs, organizations can better understand the role their employees play in customer success. So what do they involve?


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Top 5 CX Habits For 2019: Start As You Mean To Go On

January 14, 2019

Happy New Year! I for one want to make 2019 the year that customer experience (CX) really moved forward. 2018 was a perfectly adequate year for CX, but honestly, I think too many companies are talking the talk and failing to walk the walk.

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Top 5 CX Habits For 2019: Start As You Mean To Go On

January 14, 2019
Source: confirmit.com

Happy New Year! I for one want to make 2019 the year that customer experience (CX) really moved forward. 2018 was a perfectly adequate year for CX, but honestly, I think too many companies are talking the talk and failing to walk the walk.


Read Full Article

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