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Leaky bucket? How to Attract New Customers and Keep Existing Ones

March 09, 2021

Consumer loss is inevitable. In this article, Howard Lax provides a three-part plan for attracting new customers and addressing performance failures.

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Leaky bucket? How to Attract New Customers and Keep Existing Ones

March 09, 2021
Source: quirks.com

Consumer loss is inevitable. In this article, Howard Lax provides a three-part plan for attracting new customers and addressing performance failures.


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How to Better Harness Digital Feedback to Improve Your Online Customer Experiences

February 22, 2021

With online interactions soaring, brands need to better understand how satisfactory the digital experience is for customers and prospects and to ensure that the digital channel is performing effectively.

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How to Better Harness Digital Feedback to Improve Your Online Customer Experiences

February 22, 2021
Source: mycustomer.com

With online interactions soaring, brands need to better understand how satisfactory the digital experience is for customers and prospects and to ensure that the digital channel is performing effectively.


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How to Better Harness Digital Feedback to Improve Your Online Customer Experiences

February 22, 2021

With online interactions soaring, brands need to better understand how satisfactory the digital experience is for customers and prospects and to ensure that the digital channel is performing effectively.

Learn More

How to Better Harness Digital Feedback to Improve Your Online Customer Experiences

February 22, 2021
Source: mycustomer.com

With online interactions soaring, brands need to better understand how satisfactory the digital experience is for customers and prospects and to ensure that the digital channel is performing effectively. 


Read Full Article

CX Redefined: Where Does it Stand Now?

December 02, 2020

Nearly every customer experience program has been stretched to capacity during the COVID-19 pandemic. To find long-term success, companies must restructure programs and invest in employee and customer experiences.

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CX Redefined: Where Does it Stand Now?

December 02, 2020
Source: quirks.com

Nearly every customer experience program has been stretched to capacity during the COVID-19 pandemic. To find long-term success, companies must restructure programs and invest in employee and customer experiences.


Read Full Article

Democratizing Data: Driving the Next Generation of Market Research

December 01, 2020

Market Research agencies have faced similar challenges for many years, and the past few months have exacerbated them. In this article Chief Product Officer, Torbjörn Andersson, focuses on the key areas that are critical to resolving those challenges.

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Democratizing Data: Driving the Next Generation of Market Research

December 01, 2020
Source: researchworld.com

Market Research agencies have faced similar challenges for many years, and the past few months have exacerbated them. In this article Chief Product Officer, Torbjörn Andersson, focuses on the key areas that are critical to resolving those challenges.


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Making Change Work

November 20, 2020

Building a sustainable CX program that will continue to support customers, employees and partners regardless of shifting business priorities calls for a huge commitment. Identifying the need for change is obviously the starting point.

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Making Change Work

November 20, 2020
Source: confirmit.com

Building a sustainable CX program that will continue to support customers, employees and partners regardless of shifting business priorities calls for a huge commitment. Identifying the need for change is obviously the starting point.


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