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TheCustomer Executive Interview: Claire Sporton

March 18, 2020

MyCustomer interviews Confirmit's Claire Sporton after the release of Confirmit’s “State of Customer Experience” Report to discuss all things CX.

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TheCustomer Executive Interview: Claire Sporton

March 18, 2020
Source: confirmit.com

MyCustomer interviews Confirmit's Claire Sporton after the release of Confirmit’s “State of Customer Experience” Report to discuss all things CX. 


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2020 CX: Focus on Better Decisions

March 16, 2020

In order to make better decisions, we need to harness the potential of both technology and people alike to derive real value from the insights that you have managed to surface from your data lake.

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2020 CX: Focus on Better Decisions

March 16, 2020
Source: confirmit.com

In order to make better decisions, we need to harness the potential of both technology and people alike to derive real value from the insights that you have managed to surface from your data lake.


Read Full Article

TheCustomer Executive Interview: Howard Lax of Confirmit

March 12, 2020

TheCustomer speaks with Confirmit's Howard Lax about the changes he has seen and what he’s looking toward as the worlds of Customer Experience and Employee Experience evolve.

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TheCustomer Executive Interview: Howard Lax of Confirmit

March 12, 2020
Source: confirmit.com

TheCustomer speaks with Confirmit's Howard Lax about the changes he has seen and what he’s looking toward as the worlds of Customer Experience and Employee Experience evolve.


Read Full Article

AMSRS Research News: A Marriage of Convenience

February 24, 2020

In this article Confirmit's Jason Mallia talks about the evolution of research pathways. This article first appeared in the Feb-April 2020 – CX, UX & Research Design - of the Australian Market and Social Research Society’s publication Research News.

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AMSRS Research News: A Marriage of Convenience

February 24, 2020
Source: confirmit.com

In this article Confirmit's Jason Mallia talks about the evolution of research pathways. This article first appeared in the Feb-April 2020 – CX, UX & Research Design - of the Australian Market and Social Research Society’s publication Research News.


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Amazing Business Radio: The Customer Experience Revolution

February 19, 2020

In this podcast, Shep Hyken interviews Claire Sporton as they discuss how to fish the “Big Data Lake” for customer experience insights, the importance of investing in the CX and how to communicate that need with leadership and executives.

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Amazing Business Radio: The Customer Experience Revolution

February 19, 2020
Source: confirmit.com

In this podcast, Shep Hyken interviews Claire Sporton as they discuss how to fish the “Big Data Lake” for customer experience insights, the importance of investing in the CX and how to communicate that need with leadership and executives.

 


Read Full Article

Automated Research: An Opportunity, Not a Threat

January 16, 2020

AI enables research roles to evolve, creating more accurate, agile research. Confirmit's Wale Omiyale discusses how automated research is an opportunity, not a threat.

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Automated Research: An Opportunity, Not a Threat

January 16, 2020
Source: confirmit.com

AI enables research roles to evolve, creating more accurate, agile research. Confirmit's Wale Omiyale discusses how automated research is an opportunity, not a threat.


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