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Top 5 CX Habits For 2019: Start As You Mean To Go On

January 14, 2019

Happy New Year! I for one want to make 2019 the year that customer experience (CX) really moved forward. 2018 was a perfectly adequate year for CX, but honestly, I think too many companies are talking the talk and failing to walk the walk.

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Top 5 CX Habits For 2019: Start As You Mean To Go On

January 14, 2019
Source: confirmit.com

Happy New Year! I for one want to make 2019 the year that customer experience (CX) really moved forward. 2018 was a perfectly adequate year for CX, but honestly, I think too many companies are talking the talk and failing to walk the walk.


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2019: The year that Customer Experience becomes “do or die”

December 07, 2018

Confirmit's Claire Sporton predicts five critical changes that we’ll see in 2019. Read the full article here.

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2019: The year that Customer Experience becomes “do or die”

December 07, 2018
Source: confirmit.com

Confirmit's Claire Sporton predicts five critical changes that we’ll see in 2019. Read the full article here.


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CX Habits: Out With The Old, In With The New

December 05, 2018

Did you stick to your 2018 new year’s resolutions? No, probably not. No matter, though, we’re at that time of year again where we start pondering the old habits we’re going to break and the new ones we’re going to take up.

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CX Habits: Out With The Old, In With The New

December 05, 2018
Source: confirmit.com

Did you stick to your 2018 new year’s resolutions? No, probably not. No matter, though, we’re at that time of year again where we start pondering the old habits we’re going to break and the new ones we’re going to take up.


Read Full Article

Governance: An Overlooked but Critical CX Solution

November 20, 2018

Today's customer feedback is extremely complex with data coming from a variety of sources. With the growing number of cross-functional teams and silos, it is increasingly difficult to capture the full 360-degree view of the customer.

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Governance: An Overlooked but Critical CX Solution

November 20, 2018
Source: confirmit.com

Today's customer feedback is extremely complex with data coming from a variety of sources. With the growing number of cross-functional teams and silos, it is increasingly difficult to capture the full 360-degree view of the customer.


Read Full Article

Creating a New Reality: MR, But Not as we Know it

November 05, 2018

Creating a new reality: MR, but not as we know it. This article first appeared in the Oct-Nov 2018 edition – Research without Researchers: AI & New technologies - of the Australian Market and Social Research Society’s publication Research News.

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Creating a New Reality: MR, But Not as we Know it

November 05, 2018
Source: confirmit.com

Creating a new reality: MR, but not as we know it. This article first appeared in the Oct-Nov 2018 edition – Research without Researchers: AI & New technologies - of the Australian Market and Social Research Society’s publication Research News.


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The Customer Is Always Right… So Let Them In

October 26, 2018

Confirmit’s manager for Australia and New Zealand, Jason Mallia, argues why brands and marketers need to ask less and act more to enhance the customer experience.

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The Customer Is Always Right… So Let Them In

October 26, 2018
Source: confirmit.com

Confirmit’s manager for Australia and New Zealand, Jason Mallia, argues why brands and marketers need to ask less and act more to enhance the customer experience. 


Read Full Article

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