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Confirmit Named a Finalist in MRS Operations Awards 2020

August 05, 2020

The Market Research Society has named Confirmit a finalist in the Best Data Solution category of the MRS Operations Awards 2020.

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Confirmit Named a Finalist in MRS Operations Awards 2020

August 05, 2020

Digital Feedback Solution recognized in Best Data Solution category

London, UK, New York, NY and Oslo, Norway: 5th August 2020: — The Market Research Society has named Confirmit a finalist in the Best Data Solution category of the MRS Operations Awards 2020. The ‘Oppies’ showcase the range of talent and skills of teams that specialize in data collection, online research, smartphone technology and professional development.

Confirmit’s Digital Feedback Solution enables MR agencies to engage with the maximum number of respondents on websites and other channels, leveraging a wide range of survey types and features to profile website visitors, monitor website usability, assess transaction and overall customer satisfaction, combine website feedback with feedback from other channels and integrate data from other business systems.

Commenting on the announcement of this year’s finalists, Penny Steele, Chair of the judges, said: “The restrictions resulting from Covid-19 have impacted those working at the operations end of the sector particularly hard, so we were impressed by the number of entries that still came in – both from those wanting to celebrate the brilliant projects they had been involved in pre-pandemic and from those wanting to recognize the sterling work their people were doing in incredibly difficult circumstances. The innovation and creativity in evidence are a testament to those working in research operations and an encouraging sign for how we will continue to adapt after this crisis.”

Confirmit’s entry highlighted how the Digital Feedback Solution has enabled Nordic MR agency Userneeds to increase its focus on maximizing engagement, response, conversation and complete rates throughout the survey journey. The solution has enabled Userneeds to double the number of survey completes in the first year alone and contributed to the ongoing recruitment of new panelists to the Userneeds panel.

“We’re really excited to be part of Confirmit’s nomination as finalist in MRS Operations Awards,” said Ulrik Hjarnaa, CTO at Userneeds. “The ability to be agile and adjust our product towards our clients’ needs is becoming increasingly critical, and we’re very happy that it is being recognized.”

“We’re honored to be named a finalist by the Market Research Society,” said Kyle Ferguson, CEO at Confirmit. “Understanding how every element of the online survey journey contributes to the entire digital experience is increasingly important and we are delighted that both the Digital Feedback Solution and Userneeds is being recognized in this year’s ‘Oppies’.”

Winners will be revealed via the virtual MRS Oppies+ broadcast ceremony on 24 September at 4pm. The broadcast will be free to view - email awards@mrs.org.uk to register for the link. For more information about the Market Research Society and the Operations Awards visit https://www.mrs.org.uk/


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Confirmit Begins the Year in a New Chapter; Positioned for Further Growth and Success through 2020

August 05, 2020

Confirmit looks to the future with refreshed vision following major company shifts.

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Confirmit Begins the Year in a New Chapter; Positioned for Further Growth and Success through 2020

August 05, 2020

Confirmit looks to the future with refreshed vision following major company shifts   

New York, NY, Oslo, Norway and London, UK – August 6th, 2020 – Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research kicked off 2020 with major company changes, adapting to the evolution of the insight industry and priming itself for future success. 

First, the company announced it had been acquired by Verdane, the Northern European specialist growth equity investor. Verdane was also a recent major investor in data visualization reporting firm Dapresy, and the merger of the two companies is now well underway. Following this move, Confirmit named Kyle Ferguson as the company’s new Chief Executive Officer. Ferguson is an experienced executive with a track record of developing and leading high performing teams in the SaaS technology space. 

“Confirmit is facing a pivotal moment in the company’s history, and I’m eager to lead the team into even more success,” said Kyle Ferguson, CEO of Confirmit. “Even in 2020 when there is so much uncertainty and concern, Confirmit is truly proving itself as indispensable to its clients – with its cutting-edge technology and a team of experts to help coach and guide – and as a force to be reckoned with in the industry as a whole.”

Customer News: 

Confirmit closed out of 2019 with a record booking for the fourth quarter and has worked closely with its customers to support them through the unpredictable first half of 2020.

For customers and industry professionals facing difficulties with the COVID-19 pandemic, Confirmit announced the COVID-19 Resource Hub, a program of solutions and resources to help insight professionals interact with each other, learn from Confirmit’s experienced consulting team, and take advantage of dedicated solutions using the Confirmit Horizons platform.

And despite challenges from COVID-19, Confirmit continued its annual tradition of celebrating its clients through the 2020 ACE Awards, which are dedicated to recognizing proven excellence and innovation in CX programs. Winners included; Amadeus, Cromwell, Catalent, Erie Insurance, PennyMac, Philadelphia Insurance Companies, Pitney Bowes, and Visma.

Events, Awards and Recognition: 

Just halfway through the year, Confirmit has already been awarded major industry recognition including:

 


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Alexander Skorka on his Data Visualization Workshop with ESOMAR

July 22, 2020

Interview with Alexander Skorka, Chief Product Officer at Dapresy, on his Data Visualization Workshop with ESOMAR and Advice for Making Data-Empowered Decisions

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Alexander Skorka on his Data Visualization Workshop with ESOMAR

July 22, 2020
Source: confirmit.com

Interview with Alexander Skorka, Chief Product Officer at Dapresy, on his Data Visualization Workshop with ESOMAR and Advice for Making Data-Empowered Decisions


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Confirmit's New CEO Focuses on the Future of VoC & VoE

July 14, 2020

Loyalty360 speaks to Kyle about his new role, opportunities he sees Confirmit and the industry, and what trends we may see in customer loyalty and CX because of COVID-19.

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Confirmit's New CEO Focuses on the Future of VoC & VoE

July 14, 2020
Source: confirmit.com

Loyalty360 speaks to Kyle about his new role, opportunities he sees Confirmit and the industry, and what trends we may see in customer loyalty and CX because of COVID-19.


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Don't Look Down: The MR Balancing Act

July 08, 2020

For Market Researchers - like any other business - success is a matter of balance. For research business, a critical balance is that between technology and service. Read the full article in the Grit commentary here.

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Don't Look Down: The MR Balancing Act

July 08, 2020
Source: confirmit.com

For Market Researchers - like any other business - success is a matter of balance. For research business, a critical balance is that between technology and service. Read the full article in the Grit commentary here.


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Engage Customer: Q&A with Kyle Ferguson, CEO, Confirmit

July 02, 2020

Engage Customer interviews Confirmit CEO, Kyle Ferguson.

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Engage Customer: Q&A with Kyle Ferguson, CEO, Confirmit

July 02, 2020
Source: confirmit.com

Engage Customer interviews Confirmit CEO, Kyle Ferguson.


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