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Beacon Technology: Shining a Light on Customer Experience

November 21, 2017

Retailers are facing the pressure to create a compelling and interactive shopping experience. The need to encourage customers to return to the store, rather than shop online, is a growing problem. Miguel Ramos discusses how Beacon Technology can help

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Beacon Technology: Shining a Light on Customer Experience

November 21, 2017
Source: retailtouchpoints.tumblr.com

Retailers are facing the pressure to create a compelling and interactive shopping experience. The need to encourage customers to return to the store, rather than shop online, is a growing problem. Miguel Ramos discusses how Beacon Technology can help


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Confirmit Receives 2017 Tech Culture Award

November 16, 2017

Confirmit honored for best-of-the-best work culture within the technology sector

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Confirmit Receives 2017 Tech Culture Award

November 16, 2017

Confirmit honored for best-of-the-best work culture within the technology sector

NEW YORK, LONDON, and OSLO, Norway, Nov. 16, 2017 – Confirmit, the leading global solutions provider for Customer ExperienceEmployee Engagement and Market Research, announced today that TMC, a global, integrated media company, has named Confirmit a recipient of the 2017 Tech Culture Award.

The TMCnet Tech Culture Award recognizes the most outstanding work cultures within the technology industry. Honoring organizations committed to continuously improving the work-life balance of their employees including, but not limited to, growth potential, onsite culinary and recreational benefits, team-building atmosphere, flexible hours, tuition and training programs and attractive investment options, this award distinguishes technology organizations like Confirmit, who are constantly looking to attract top talent.

“Confirmit is dedicated to fostering a culture of employee engagement, passion and collaboration,” said Ken Østreng, President and CEO, Confirmit. “Because customer and employee feedback is at the heart of what we do, it is critical that we are practicing internally what we preach to our customers. We are honored to receive recognition from TMC, and will continue to emphasize and highlight our key differentiators, especially in an increasingly competitive talent pool.”

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

“Congratulations to the winners of the 2017 Tech Culture Award," said Rich Tehrani, CEO, TMC. “We are proud to acknowledge the leaders who understand the importance of culture in the tech industry and look forward to seeing what the future has in store for these revolutionary companies.”


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Virgin Money Extends Relationship with Confirmit

November 14, 2017

Confirmit Horizons will continue to underpin the award-winning Customer Experience program

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Virgin Money Extends Relationship with Confirmit

November 14, 2017

Confirmit Horizons will continue to underpin the award-winning Customer Experience program

New York, NY, London, UK and Oslo, Norway: November 14, 2017: Virgin Money, one of the UK’s leading financial services providers has renewed its ongoing relationship with Confirmit to continue to support its highly successful Customer Experience program.

Virgin Money provides award-winning customer service to 3.3 million customers through a range of channels, including online and mobile, intermediaries, call centers, 74 stores and 7 lounges throughout the UK. Their Customer Experience program has delivered timely and tangible improvements that have helped the company to drive high-quality growth and increase customer satisfaction, making Virgin Money one of the best-rated retail banks for customer satisfaction.

Bill Percy, Director of Customer Experience at Virgin Money explained “Customers are at the heart of what we do so we have invested to ensure we have a best-in-class approach to listening to their feedback. This helps us to understand what we’re getting right and, most importantly, where we can make improvements. The Confirmit Horizons platform is an important element in our approach and we’re looking forward to continuing to build on our success in the future”. 

Virgin Money’s program captures feedback from customers at a range of key touchpoints and has allowed the bank to drive significant improvements in the Customer Experience.

Bill Percy continued “Surveys form the backbone of our award-winning VoC program and Confirmit Horizons helps us to uncover the insights we need to take action. The combination of Confirmit’s data integration capabilities and advanced reporting means that we can pinpoint the actions that will really make a difference to customers – and we see the results on a daily basis”.

Tim Hannington, EVP, Confirmit, says: “We are extremely pleased to be able to continue our long-standing and successful relationship with the team at Virgin Money. They are a fantastic example of a financial services company who are absolutely committed to do the right thing by their customers and we look forward to many more years of continuing to support them in their company-wide endeavors”.


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BuzzBack Renews Relationship with Confirmit

November 07, 2017

Consumer innovation pioneer extends long-term partnership to support innovative brand initiatives

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BuzzBack Renews Relationship with Confirmit

November 07, 2017

Consumer innovation pioneer extends long-term partnership to support innovative brand initiatives

New York, NY, London, UK and Oslo, Norway: November 7th, 2017: BuzzBacka global consumer insights and innovation company, has signed a three-year renewal agreement with Confirmit to continue its use of the Confirmit Horizons platform to support its research and insight activities. 

BuzzBack helps major corporations and emerging brands break through challenges around concept development, brand positioning and communication strategy. Its clients include major global consumer products, healthcare, communications and technology companies. BuzzBack has used the Confirmit Horizons platform since 2008 to push through new insights boundaries with its innovative techniques – especially as it focuses on mobile and in-the-moment research going forward.

Carol Fitzgerald, CEO of BuzzBack explained: "We help hundreds of brands to better connect with consumers and fast-track innovation. Working with Confirmit and its new mobile offerings, we will collaborate on pushing clients forward in a mobile-first world with exciting future introductions”

BuzzBacks research requires advanced technology to help its clients better connect to consumers, and Confirmit’s focus on innovating and continuously developing its product roadmap was fundamental to BuzzBack’s decision to continue the partnership.

Dave King, President of Americas, Confirmit, says: “We are delighted to continue our long-standing relationship with the BuzzBack team. They are an exceptionally innovative organization and are always keen to work with the latest capabilities available in Confirmit Horizons. We look forward to continuing our partnership over the coming years”.


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Mathematica Selects Confirmit to Strengthen Customer Data Collection and Analysis

October 25, 2017

Confirmit Horizons will provide a streamlined, unified data collection system to expand responsiveness, availability, and customization

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Mathematica Selects Confirmit to Strengthen Customer Data Collection and Analysis

October 25, 2017

Confirmit Horizons will provide a streamlined, unified data collection system to expand responsiveness, availability, and customization

New York, NY, London, UK and Oslo, Norway: October 25, 2017 — Pioneering nonpartisan research organization Mathematica Policy Research today announced it has selected and implemented Confirmit Horizons to support its data collection projects. The partnership marks the first step for Mathematica as it looks to raise the bar for evidence generation technology, supporting its overall mission of quality, objectivity, and excellence for its customers’ information collection and analysis.

Mathematica has implemented Confirmit Horizons as its new Computer Assisted Interviewing (CAI) software system for all modes of data collection projects. Through customizations in the configuration and protocols for use of the system, Mathematica is now able to quickly and consistently serve projects and clients within their necessary constraints.

Daniel Glovich, Associate Director of Technology Solutions Group at Mathematica, said, “We understand the evolving needs of our clients and their technology expectations, and appreciate the increasing focus on agility and responsiveness. We embrace these needs as opportunities for innovation and leadership. Working with Confirmit is one of the first steps in the direction of our future, and we are excited for what’s to come.”

The ability to have one integrated, modern platform for all data collection efforts was key to the selection of Confirmit Horizons. The platform also allows Mathematica to modernize and standardize its user experience, which is vital to a company that values a user-first design perspective. Furthermore, since this integrated system can function across all modes, with minimal modifications to an instrument, Mathematica can release a web survey to apps on mobile devices or call centers in a fraction of the time and costs, compared to previous iterations.

Daniel Glovich continues, “The implementation of Confirmit Horizons as our unified data collection system has revealed dramatically improved reporting capabilities. Real-time project reporting and cross-project reporting are both now default in our systems. These updated methods of reporting have resulted in a greater focus on the operational needs of our projects, improving our overall processes.”

“We couldn’t be more excited to help bring Mathematica technology to a new frontier,” said Dave King, President of Americas, Confirmit. “This relationship helps Mathematica offer a new level of responsiveness, availability, and customization to support the unique needs of its varied customers. We are already hearing about impressive improvements in data collection and process efficiencies and look forward to supporting Mathematica as it continues to enhance its data collection capabilities.”


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Confirmit Appoints New CFO to Continue Successful Growth and Profitability

October 19, 2017

Halvor W. Stokke announced as Chief Financial Officer

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Confirmit Appoints New CFO to Continue Successful Growth and Profitability

October 19, 2017

Halvor W. Stokke announced as Chief Financial Officer

London, UK, Oslo, Norway and New York, NY, 19 October 2017Confirmit has announced the appointment of Halvor W. Stokke as Chief Financial Officer, following former CFO Ken Østreng’s move to the position of President and CEO earlier this year.

Stokke joins Confirmit from global engineering and construction organisation Kvaerner, where he held the position of Vice President, M&A and Business Development, for five years. During this time, Stokke was responsible for business strategy and planning, driving the reorganization of the company at a time of volatility caused by significant price fluctuations in the oil industry. Prior to Kvaernar, he spent two years in strategy and business development at Ringnes, Norway’s largest brewer and part of the Carlsberg Group.

Stokke’s long-term interest, however, has remained in the IT industry, which began during his first role as a consultant at The Boston Group Consulting. This interest was the catalyst for his move to Confirmit, the leading global solutions provider for Customer Experience (CX), Voice of the Employee (VoE), and Market Research (MR).

Stokke explains: “During my varying roles, the multitude of business challenges I’ve faced are often rooted in, or can be solved by, technology. I wanted to move closer to the actual delivery of IT solutions, rather than remaining on the periphery as is usually the case in consulting roles and in diverse, globally spread organizations.”

Stokke was also impressed by Confirmit’s longevity in a turbulent and competitive technology market, its ongoing financial security, and its history of successful merger and acquisition activity.

He says: “Over 20 years after its foundation, Confirmit remains at the forefront of delivering solutions that allow global businesses and Market Research organizations to listen to their employees and their customers, and act on the feedback they gather. This in itself is impressive, but to experience year-on-year growth and profitability without any need for external investment, it’s clear Confirmit is able to adapt to an ever-changing market. 

“In my opinion, this is the result of a careful combination of astute financial management, intuitive acquisition and technological innovation. I hope I can contribute to this successful strategy going forward and enable more and more companies to benefit from Confirmit’s solutions and services.”

Established in 1996, Confirmit achieved record sales in 2016 and delivered over 1.4 billion questionnaire pages on its SaaS platforms in the first half of 2017. Growth has happened both organically and as the result of a series of acquisitions, including IRM in Australia in 2015, Integrasco in 2014, CustomerSat in 2012, Techneos in 2011 and Pulse Train in 2007.

Ken Østreng, Confirmit President and CEO, said: “We’re delighted to welcome Halvor to the Confirmit team. We are committed to recruiting and retaining the brightest and best talent in the industry to drive future growth. Halvor’s impressive experience to date, coupled with his intuition for sound business strategy, is already proving to be a great asset.”


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