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Confirmit Honored with 2019 CUSTOMER Magazine Product of the Year Award

July 11, 2019

Confirmit Horizons ™ recognized for advancing the CX industry through innovation and quality

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Confirmit Honored with 2019 CUSTOMER Magazine Product of the Year Award

July 11, 2019

Confirmit Horizons ™ recognized for advancing the CX industry through innovation and quality

NEW YORK, NY, LONDON, UK and OSLO, Norway, July 11, 2019 Confirmit announced today that TMC has named Confirmit Horizons™ as a 2019 CUSTOMER Product of the Year Award winner.

Confirmit Horizons provides organizations with solutions that support the end-to-end management of Customer Experience, Voice of the Employee and Market Research, so teams can uncover richer insights, make smarter decisions and drive better business outcomes. Confirmit continues to develop solutions that support sophisticated global feedback and research programs, focusing on intelligence-driven innovations like AI and machine learning techniques that support ease of use and productivity.

“Confirmit is dedicated to providing clients with world-class solutions that make it easier for business leaders to make intelligent, insight-driven decisions that drive impactful outcomes,” said Michael Wooh, CMO, Confirmit. “We understand that CX teams are challenged to demonstrate clear business results in their programs, and we work closely with clients to build solutions that make it easier for CX practitioners to deliver value quickly and effectively. We are pleased to see continued recognition from TMC and the larger CX industry for our efforts to consistently advance and improve our solutions so clients can achieve greater overall business success.”

The CUSTOMER Product of the Year Award recognizes the most innovative customer experience technology solutions that are advancing the call center, CRM and teleservices industries one solution at a time. The awards highlight companies that are dedicated to delivering quality products that drive ROI for the companies that use them and enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Confirmit with a 2019 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “The company’s Horizons solution has proven deserving of this elite status, and I look forward to continued innovation from Confirmit in 2019 and beyond.”

The complete list of 2019 CUSTOMER Products of the Year Award can be found here.


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Modern CFOs Need to Embrace New Insights

July 10, 2019

Confirmit's Halvor W. Stokke looks at how to make the most of customer and employee voices to augment existing data

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Modern CFOs Need to Embrace New Insights

July 10, 2019
Source: confirmit.com

Confirmit's Halvor W. Stokke looks at how to make the most of customer and employee voices to augment existing data


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Restoring Trust in Superannuation Funds

July 08, 2019

There has been a flood of words from the Hayne Inquiry and little action to inspire trust. Using a Customer Experience program to approach compliance and customer treatment can confirm adherence to regulation and deliver positive experience

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Restoring Trust in Superannuation Funds

July 08, 2019
Source: confirmit.com

There has been a flood of words from the Hayne Inquiry and little action to inspire trust. Using a Customer Experience program to approach compliance and customer treatment can confirm adherence to regulation and deliver positive experience


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The Modern Role Of CFOs: The Need For Knowledgeable Speed

July 01, 2019

How can you gather fast, accurate insight to make the best choices? And, just as important – how can you understand where you've made the wrong decisions so you ‘fail fast’ and move on? Confirmit's Halvor W. Stokke, CFO, answers these questions.

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The Modern Role Of CFOs: The Need For Knowledgeable Speed

July 01, 2019
Source: confirmit.com

How can you gather fast, accurate insight to make the best choices? And, just as important – how can you understand where you've made the wrong decisions so you ‘fail fast’ and move on? Confirmit's Halvor W. Stokke, CFO, answers these questions.


Read Full Article

Confirmit Receives Customer Experience Innovation Award

June 25, 2019

Confirmit’s B2B Account Health solution recognized for best-in-class innovation

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Confirmit Receives Customer Experience Innovation Award

June 25, 2019

Confirmit’s B2B Account Health solution recognized for best-in-class innovation

NEW YORK, NY, LONDON, UK and OSLO, Norway, June 25th, 2019Confirmit announced today that TMC, a global, integrated media company, has named Confirmit B2B Account Health solution as a Customer Experience Innovation Award winner.

Confirmit B2B Account Health solution empowers teams to understand the accounts’ status and manage revenue risk collaboratively with an easy, streamlined user interface. With Account Health, companies receive richer insights to proactively identify and address the customer issues that have the biggest impact on the business goals, driving organization-wide engagement in the CX program.

“We know that revenue is a top priority for all companies, but challenges like customer churn, service reductions and stalling customer acquisition can stand in the way of growth,” said Michael Wooh, CMO, Confirmit. “To help business leaders mitigate risk, we developed a highly configurable solution to deliver rich insights to the right people at the right time so teams can make smarter business decisions and drive better business outcomes. We are honored to be recognized by TMC and the CX industry for our commitment to delivering innovative results.”

The Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences over all channels. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies, and each recipient is a verifiable leader in the industry.

“On behalf of TMC and CUSTOMER magazine, we are pleased to honor Confirmit with a Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC. “Confirmit B2B Account Health Solution has proven to deliver a world-class customer experience to improve customer relationships, and we look forward to seeing their continued innovation driving success for Confirmit and their clients.”


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CloudXink Selects Confirmit to Support Ad and Brand Testing Across China

June 11, 2019

Data analysis and integration capabilities drive Confirmit Horizons platform choice

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CloudXink Selects Confirmit to Support Ad and Brand Testing Across China

June 11, 2019

Data analysis and integration capabilities drive Confirmit Horizons platform choice

London, UK, Oslo, Norway and New York, NY, 11 June 2019: Brand and advertising research specialist CloudXink has selected Confirmit Horizons to support its growing portfolio of research projects.

CloudXink works with a large number of FMCG companies across China with a particular focus on pre-testing of advertising and product concepts. It also delivers ad-hoc, customized projects for customers. Having grown quickly, the company needed to invest in a platform that could support the increasing complexity of the research programs it runs.

Confirmit Horizons was selected based on its ability to deliver comprehensive survey design and complex data integration and analysis. Multi-lingual campaign support was also a critical deciding factor.

Ruixing Zong, Founder and CEO of CloudXink explained: “A core focus for us is integrating various big data sources to provide detailed evaluation for marketing campaigns for large, well-known brands. This includes combining attitudinal and behavioral data, which can be a challenging process.

“We therefore needed a solution that was scalable and capable of handling the level and depth of data integration we need to deliver. Confirmit Horizons is an essential tool for us here, providing comprehensive access to sophisticated reporting, data visualization, and dashboarding.”

The survey design process is also a key element of the service that CloudXink provides to its customers, often requiring customization for bespoke, creative research programs.

The Survey Designer module of Confirmit Horizons delivers the capabilities that CloudXink needs to support all types of advertising and brand research projects, including pre-launch testing, post-launch evaluation and ‘brand truth’ measurement.

“Previous experience with Confirmit showed that it was the platform most capable of delivering sophisticated survey programming such as complex logic jumps and abundant question types. Building our own Confirmit program team has been on our agenda for some time, and now implementation of the Confirmit Horizons platform is proving a great success in terms of the research capabilities we can offer to our clients,” Zong continued.

Wale Omiyale, SVP Market Research at Confirmit said: “We’re delighted to welcome CloudXink as a customer. The company runs high-profile, in-depth research programs across China and places great emphasis on delivering excellent client value combined with technology-driven innovation – both of which reflect our own business principles.”


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