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Rise of the Customer Experience Leader with MyCustomer

April 02, 2020

Confirmit and MyCustomer global research study explores the requirements, responsibilities and results of CX leadership.

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Rise of the Customer Experience Leader with MyCustomer

April 02, 2020
Source: confirmit.com

Confirmit and MyCustomer global research study explores the requirements, responsibilities and results of CX leadership.


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TheCustomer Executive Interview: Claire Sporton

March 18, 2020

MyCustomer interviews Confirmit's Claire Sporton after the release of Confirmit’s “State of Customer Experience” Report to discuss all things CX.

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TheCustomer Executive Interview: Claire Sporton

March 18, 2020
Source: confirmit.com

MyCustomer interviews Confirmit's Claire Sporton after the release of Confirmit’s “State of Customer Experience” Report to discuss all things CX. 


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Confirmit Named A Leader in Employee Experience by Independent Research Firm

March 18, 2020

Confirmit achieves a differentiated rating in the market approach, customization, and recommendations and workflow criteria

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Confirmit Named A Leader in Employee Experience by Independent Research Firm

March 18, 2020

Confirmit achieves a differentiated rating in the market approach, customization, and recommendations and workflow criteria

New York, NY, Oslo, Norway and London, UK, March 18, 2020 Confirmit, the leading global solutions provider for Employee Experience (EX), Customer Experience (CX), and Market Research was named a Leader by independent research firm Forrester in a new report: The Forrester New Wave™: EX Management Platforms For Large Enterprises, Q1 2020.

The Forrester New Wave EX Management Platforms for Large Enterprises report assesses top emerging vendors who have a complete employee experience management solution, multiple large enterprise customers and client inquires and/or capabilities that have put it on Forrester’s radar. Following a 10-criteria evaluation, grouped into current offering and strategy, and an in-depth briefing and a review of market presence.

Confirmit received a differentiated rating, the highest possible in five criteria, including: Market approach, vision, customization, recommendations and workflow as well as other data sources.  

“Having a strong pulse on the voice of your employees is key in identifying opportunity areas for your business as a whole and driving enterprise-wide success,” said Tore Haggren, SVP, Voice of the Employee at Confirmit. “We are thrilled to be named a Leader by Forrester in this rapidly-evolving space and look forward to continuing to help our customers make enhancements to their EX programs, interpret results and drive overall business success.”

When evaluating Confirmit, Forrester’s analysts noted the following findings:

  • Confirmit shines in flexibility, integration capability, scalability and analysis capabilities. Confirmit Horizons is a sophisticated platform for complex needs.
  • Confirmit Horizons best suits large organizations that need a scalable platform for diverse requirements. It is a serious surveying and data analysis platform that EX data scientists will love.
  • Confirmit’s customers praise the customizability of the platform and its ability to integrate with their various systems. They also praised the platform’s quality and data analysis, reporting and ability to reach both international and offline employees effectively.

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2020 CX: Focus on Better Decisions

March 16, 2020

In order to make better decisions, we need to harness the potential of both technology and people alike to derive real value from the insights that you have managed to surface from your data lake.

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2020 CX: Focus on Better Decisions

March 16, 2020
Source: confirmit.com

In order to make better decisions, we need to harness the potential of both technology and people alike to derive real value from the insights that you have managed to surface from your data lake.


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TheCustomer Executive Interview: Howard Lax of Confirmit

March 12, 2020

TheCustomer speaks with Confirmit's Howard Lax about the changes he has seen and what he’s looking toward as the worlds of Customer Experience and Employee Experience evolve.

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TheCustomer Executive Interview: Howard Lax of Confirmit

March 12, 2020
Source: confirmit.com

TheCustomer speaks with Confirmit's Howard Lax about the changes he has seen and what he’s looking toward as the worlds of Customer Experience and Employee Experience evolve.


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Confirmit Genius Named 2020 CUSTOMER Magazine Product of the Year Award Winner

March 12, 2020

Innovative text analytics solution from Confirmit is uncovering a treasure trove of customer, employee, and market insights

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Confirmit Genius Named 2020 CUSTOMER Magazine Product of the Year Award Winner

March 12, 2020

Innovative text analytics solution from Confirmit is uncovering a treasure trove of customer, employee, and market insights

NEW YORK, NY, LONDON, UK and OSLO, Norway, March 12, 2020Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience (EX), and Market Research (MR) today announced that its text analytics platform Confirmit Genius has been recognized in CUSTOMER Magazine’s 22nd Annual Award. Recognized as an industry leading customer experience solution, Confirmit Genius has been announced by TMC as a 2020 CUSTOMER Product of the Year Award winner.

Confirmit Genius is a text analytics solution that leverages machine learning technologies to organize, categorize, and make sense of unstructured data for valuable insights. The solution ties that information — scattered across open-ended survey responses, business systems, CRM data, social media and more — with structured data to provide a complete picture of customer, employee, and market sentiments.

“Organizations across the world are sitting on an extraordinary amount of data that could be used to inform valuable business decisions,” said Michael Wooh, Chief Marketing Officer, Confirmit. “Confirmit Genius is undeniably changing the way businesses examine and act on data, and we’re absolutely thrilled that Confirmit is among this year’s winners.”

The 2020 CUSTOMER Product of the Year Award recognizes vendors who are dedicated to benefitting the overall customer experience by advancing the call center, CRM, and teleservices industries one solution at a time. A prestigious award within the communications and technology sector, the CUSTOMER Product of the Year Award aims to highlight innovative solutions that meet or exceed the expectations of customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Confirmit with a 2020 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Confirmit Genius solution has proven it is deserving of this elite status and I look forward to continued innovation from Confirmit in 2020 and beyond.”

The latest award adds to Confirmit’s growing number of achievements demonstrating its leadership in the industry, commitment to innovate, and dedication to customer success.

A full list of award winners is available online. Award recipients will also be published in the 2020 2nd Quarter issue of CUSTOMER Magazine.


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