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Confirmit Horizons Delivers Key Offline Component for Innovative British Council Study

January 17, 2017

British Council develops English language study using advanced technology to capture hard-to-reach demographics

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Confirmit Horizons Delivers Key Offline Component for Innovative British Council Study

January 17, 2017

British Council develops English language study using advanced technology to capture hard-to-reach demographics

London, UK and Oslo, Norway and New York, NY: 17 January 2017 British Council is developing the world’s first English language capability survey; research designed to evaluate levels of English reading, writing, speaking and listening around the world.

The ground-breaking study will use the Confirmit Horizons survey software platform to gather, collate and analyze survey responses. The English language tests and participant surveys will be conducted offline using tablet devices to ensure feedback can be gathered consistently in locations around the world, even where there is limited or variable internet access.

Elizabeth Shepherd, Senior Researcher at the British Council explains: “This research fulfills one of the British Council’s key charitable objectives, as outlined in our Royal Charter, to develop a wider knowledge of the English language around the world. While there is significant anecdotal evidence in this area, there is no structured, validated data, making this project an important step forward for us in understanding levels of English on a global scale.”

Confirmit has worked with the British Council for over 10 years providing bespoke survey software solutions across many projects. The British Council recognized that the unique offline capabilities of the Confirmit Horizons platform were an ideal way of supporting the complex, geographically dispersed nature of their English language research.

Tim Hannington, EVP at Confirmit, said: “We’re delighted to be able to support British Council in this first-of-its-kind study. The scale of this tablet-based offline program is, in itself, highly innovative and is a great example of how offline survey technologies can provide a real advantage for hard-to-reach geographies and demographics.”

Currently in its testing phase, the data gathered from the English language study will be used to build a multi-dimensional profile of English language capability to help ministries of education and academic communities around the world understand the current levels of English capability in their regions. The data will also be used as a foundation for dialog regarding the impact policy decisions can have on the development of learning systems: the curriculum, its delivery and assessment.  


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Confirmit Delivers Mobile Survey Experiences Anywhere With Confirmit AskMe

January 10, 2017

Innovative new app maximizes mobile feedback opportunities regardless of connectivity

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Confirmit Delivers Mobile Survey Experiences Anywhere With Confirmit AskMe

January 10, 2017

New York, NY, London, UK and Oslo, Norway: January 10, 2017: Confirmit has launched Confirmit AskMe, a mobile survey app that allows participants to respond to Voice of the Customer, Voice of the Employee and Market Research surveys wherever and whenever it suits them – even without an internet connection.

Confirmit AskMe has been designed to address the ongoing challenge of survey participation by targeting the rapidly increasing population of consumers and business users who rely on smartphones as their Internet tool of choice. It provides a flexible way to capture rich multimedia and text-based feedback via a single survey link, allowing respondents to choose completion online or offline by downloading the app.

Martin Fearnley, Information Innovation Manager at NHBC said: “As the UK’s leading independent standard-setting body for new homes, we need to provide our advisors and our customers’ staff with tools that can record timely, accurate data about the building sites they’re assessing. Confirmit AskMe is the ideal tool for this as not only can our people complete reports regardless of Internet connectivity, but they’re able to submit photos to back up their comments, and the app automatically captures geolocation data, so we know that the data provided reflects the correct site. This all then comes together to provide benchmark KPIs for the industry.”

Terry Lawlor, EVP Product Management at Confirmit explains: “Confirmit AskMe adds yet another layer of flexibility to the Confirmit suite of solutions. It delivers even greater opportunities for insight, whether you are running a VoC program that requires in-store offline surveys, a VoE survey that employees can complete in any location, perhaps during breaks or on their journey to work, or a Market Research study requiring respondents to access surveys multiple times, on the move, or from remote locations.”

Confirmit AskMe can be used for any type of feedback program and by any respondent, including those with limited connectivity or those who need to complete surveys over a period of time. Multimedia feedback can be captured and stored offline, and then synchronized when connectivity improves, providing a richer layer of insight for feedback captured on the move.

In addition to increasing response rates through simple and flexible access, organizations can brand the Confirmit AskMe app to suit their own look and feel, boosting brand engagement and awareness. In addition, no extra design or integration work is required as Confirmit AskMe works seamlessly with organizations’ existing Confirmit Horizons environment.

Lawlor concludes: “Mobile has quickly moved beyond its designation as a channel to a full-blown catalyst for digital business transformation, with statistics showing that smartphones have overtaken laptops as the number one device for UK and US internet users.

“As a result, mobile users are increasingly critical to understanding how people discover, explore, purchase and engage with brands today. Organizations running VoC, VoE and MR programs simply cannot ignore the need to offer flexible mobile feedback methods to capture and understand the wealth of insight that can be shared by the mobile population.”

Confirmit AskMe is available now on Android and iOS and can be distributed at no cost by Confirmit customers on App Store or Google Play.


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Big Data in a Post-Digital World

January 10, 2017

Big data in a post-digital world. Confirmit's Wale Omiyale comments on the 2016 GRIT report.

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Big Data in a Post-Digital World

January 10, 2017
Source: issuu.com

Big data in a post-digital world. Confirmit's Wale Omiyale comments on the 2016 GRIT report.


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From Inspiration to Action: Transforming CX through Viral Change

January 06, 2017

Confirmit's Claire Sporton discusses how you can inspire your employees to break out of the mold and transform the way they do things.

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From Inspiration to Action: Transforming CX through Viral Change

January 06, 2017
Source: customerthink.com

Confirmit's Claire Sporton discusses how you can inspire your employees to break out of the mold and transform the way they do things.


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Leveraging IoT Technologies to Understand Customers

January 02, 2017

Service-oriented enterprises and organizations have been slow to adopt Internet of Things technologies. Here is why they should take a closer look.

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Leveraging IoT Technologies to Understand Customers

January 02, 2017
Source: iotjournal.com

Service-oriented enterprises and organizations have been slow to adopt Internet of Things technologies. Here is why they should take a closer look.


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Confirmit Receives 2016 Customer Experience Innovation Award from CUSTOMER Magazine

December 21, 2016

Confirmit Horizons™ honored for enabling successful Customer Experience programs

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Confirmit Receives 2016 Customer Experience Innovation Award from CUSTOMER Magazine

December 21, 2016

Confirmit Horizons™ honored for enabling successful Customer Experience programs

LONDON and OSLO, Norway and NEW YORK, December 21, 2016Confirmit announced today that TMC, a global, integrated media company, has named the Confirmit Horizons platform a 2016 Customer Experience Innovation Award winner. Presented by TMC’s CUSTOMER magazine, the 2016 Customer Experience Innovation Award recognizes best-in-class companies that are setting the standard in delivering exceptional customer experiences through all channels, including social.

“Because CX and MR professionals are being challenged to results and return-on-investment faster than ever before, we’re constantly developing Confirmit Horizons to support action-oriented programs that collect data from multiple channels and present it in a visually engaging, easily digestible and quick-to-share format,” said Terry Lawlor, EVP Product Management, Confirmit. “We are thrilled to be recognized by CUSTOMER Magazine for the impact the solution has on customer experience programs, in driving tactical closed-loop actions as well as strategic business change.”

Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. It provides users with a one-stop, feature-rich solution to gain maximum value and insight from customer experience programs. Businesses who use the platform to capture the Voice of the Customer are able to use insights gathered to increase revenue, reduce costs and drive culture change that delivers world-class customer experiences.

Congratulations to Confirmit for receiving a 2016 Customer Experience Innovation Award. Confirmit Horizons has been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”

For more information about Confirmit Horizons, visit: www.confirmit.com/Products/Confirmit-Horizons/.


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