Seminar: Next Big Thing in Measurement and Metrics: Harness the Power of CX Innovations

July 13, 2017
Minneapolis, MN

Please join us on Thursday, July 13th  for a discussion with industry experts we’re calling, "Next Big Thing in Measurement and Metrics: Harness the Power of CX Innovations”.

Customer experience management is about much more than just surveys these days. CEM spans customer journey mapping to predictive analytics and driving action. This means it’s essential that you keep up on innovations in data collection beyond the standard survey that will improve your ability to collect and analyze feedback so as to enact change in your organization. 

Not only is data collection experiencing innovation and revitalization, but how we measure CEM success is also changing. NPS remains an important metric, but leading companies are going beyond this to use new metrics to prove the value of their programs and advance their CEM efforts. Learning from their experience can provide valuable insights for how to take your program to the next level of success.

During the discussion, you'll learn:

  • New ways to measure business impact 
  • Alternative ways to link CX improvements to financial performance
  • The newest innovations in feedback collection
  • How to harness the power of voice, text and social data to enhance survey data

Location:          
Be The Match Convention Center
500 N 5th Street
Minneapolis, MN 55401

Date/Time:      
Thursday, July 13
2:30pm - 5:00pm
Networking Reception to Follow at the Fulton Brewery from 5:00pm - 7:30pm

Register Here


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