Roadshow: 6th Annual Insurance Summit

October 10, 2019
East Rutherford, NJ

Pop quiz time. What makes your customers happy? Is it good customer service? A strong product? Competitive prices?

The correct answer is – All of the above and more!

While those answers are important, the only way to make your customers really happy is providing a stellar end-to-end Customer Experience. And let’s be honest, for Insurance, an industry with a lot of competition and very few real differentiators – you NEED a stellar end-to-end Customer Experience.

Join Confirmit, industry experts, and your peers as we help you identify the steps that will kick-start an insurance experience revolution. We’ll focus on the key challenges impacting insurance professionals. We’ll discuss:

  • How to effectively create emotional connections with users in a digital environment
  • How to turn a customer experience failure into a winning differentiator
  • Best practices for aligning CX and other internal stakeholder

Event Details:

Metlife Stadium
East Rutherford, NJ

Time: 12:30pm – 5:00pm
Networking Reception to Follow


  • Jeffery Williams, Senior Analyst, Forrester Research, Inc.
  • Sandy Estes, Vice President, Strategy & Program Management, Erie Insurance
  • Barbara Lincoln, Director Customer Integration & Satisfaction, Erie Insurance
  • Karolyn Wilhelmsen, SPHR, HRIS Manager at CSAA Insurance Group
  • Claire Sporton, SVP CX Innovation, Confirmit
  • Panel Discussion lead by Judy Ottenstroer, Director, Customer Experience Consulting, Confirmit
  • And more!

Register Here


Join the coversation by following #ConfirmitLive @Confirmit.

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