Conference: Forrester CXNYC 2019

June 11, 2019
New York, NY

A tidal wave of digital tech has engulfed the theory and practice of breakaway CX. Automated platforms like bots, animated by AI and machine learning, promise powerful, personalized customer experiences. 

But in our rush to embrace these innovative customer experiences on digital channels, are CX professionals losing touch with the core driver of CX excellence: authentic human connections?

At CXNYC 2019, we'll explore the right balance of human and machine -- how to harness these advanced technologies to human insight and judgement, and how to intermingle the automated and the authentic, the heuristic and the human, in the design and delivery of your customers' journeys.

Follow the conversation by following #ConfirmitLive @Confirmit. 

 


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