Learn about the events we are attending or sponsoring over the coming months. Come along to meet our representatives and learn how Confirmit can help your business, watch our live webinars, or view past ones on-demand.
Customer feedback. Call center records. Social media postings. CRM data. Financial and operational information. One thing that many Voice of the Customer programs don’t need is more data. In fact, most organizations are in danger of becoming ever more tangled up in the data they already have, as they struggle to understand the meaning of it all in order to drive business change and success.
Did you know that the average company uses at least eight channels to capture customer data? Unfortunately, Aberdeen Research shows that 85% of companies aren’t using that data effectively.
Two days of cutting-edge marketing research and consumer insights learning. Give your team an edge, with sessions featuring real-world case studies, discussions on the hottest marketing research and insight topics and endless networking opportunities.
Impact 2017: Are you future fit?
The challenge has never been greater for those who have a stake in better understanding consumers and citizens.
Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touch points. If you want to develop a cutting-edge CX strategy or benefit from focused networking, Next Generation Customer Experience is an event you can't miss.
Learn from industry experts, learn from each other. Do both in the best conference experience available.
The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of customer – attracting them, keeping them, seducing them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift, which is why we are hosting CX Tech Fest.
Today’s CX leaders must create experiences that meet or exceed customer expectations to drive profits. To succeed, CX leaders must not just design outstanding experiences but assemble the right ecosystems to deliver them while simultaneously demonstrating the business value of customer experience as a discipline and leading its adoption across the organization.
In this webinar, Confirmit’s Holly DeMuro will explore the two primary types of Return on Investment and how they apply to Market Research firms. She’ll provide real-world examples and discuss often overlooked opportunities for revenue enhancement and cost reduction. Finally, she will show you how you can measure Return on Investment and discuss the dangers and ‘cost’ of doing nothing. Don't miss out, the webinar is Jan 17th, 2017.
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