Learn about upcoming events we are attending and sponsoring. From market research conferences, to VoC events, and regional tradeshows – our team loves to teach, learn, and network! Come meet our representatives and learn how Confirmit can help your business grow to meet customer demands. You can also watch our live webinars, or view past ones on-demand.
The UK's leading customer experience event for senior financial services executives
As the face of your company, the contact center represents an exceptional opportunity to capture the Voice of the Customer and drive improvements that hit the bottom line. But how do you build a case to implement such a program in an area that’s so heavily based on existing performance metrics? The answer lies in making a clear, financial business argument to your C-suite and ensuring you have a well-defined set of performance objectives.
Welcome to the CPD Accredited 2017 Future of the Contact Centre Conference, now in its third year and in a new, larger Conference format due to popular demand with 300 Delegates, 2 Seminar Halls, 30+ Speakers, 10 Topic Streams, Roundtable Sessions and a Drinks & Networking Party.
Corporations conducting Voice of the Customer/Voice of the Employee surveys and Market Researchers often struggle with declining survey response rates and low respondent engagement. To combat those challenges, it is extremely important to create surveys that are fun, engaging, and reduce mid-survey respondent fatigue. To that end, research has shown that generalist market researchers, for example, can spend up to 17% of their total working time designing and programming surveys. With these factors in mind, it is imperative that survey designers have the tools they need to create highly engaging surveys, quickly and easily.
Two days of cutting-edge marketing research and consumer insights learning. Give your team an edge, with sessions featuring real-world case studies, discussions on the hottest marketing research and insight topics and endless networking opportunities.
Only 20% of HR practitioners report that their leaders are building talent and people strategies on a foundation of measurable, data-driven insights. Join us for the Workforce Planning & People Analytics Conference to take the guesswork out of planning for your most valuable resource.
Impact 2017: Are you future fit?
The challenge has never been greater for those who have a stake in better understanding consumers and citizens.
Over the past five years, corporate America has become painfully aware that customers know the difference between a good and a bad user experience – and that these experiences define customer loyalty and ultimately, revenue. To facilitate candid discussions on this reality, Argyle Forum is bringing together leading customer experience executives for our annual CX Forum in San Francisco.
Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touch points. If you want to develop a cutting-edge CX strategy or benefit from focused networking, Next Generation Customer Experience is an event you can't miss.
Join Aberdeen Group’s Omer Minkara and Confirmit’s Stacey Nevel to learn the key elements of an integrated VoC program and how top performers convert customer data into actionable insight on February 9th, 2017.
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