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In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer. Attend the 4th Annual Customer Experience Management Asia and find your next step in the customer centric journey
The digital transformation is changing the way we communicate, shop, sell and live our lives in an ever-increasing pace. In a time where the market leaders find that customer base and market shares disappear over night, others find opportunities that take them into the future.
Our theme in 2016 is Fusion: showing the way our industry is adapting and making the most of new thinking, new theories and new sources of data.
Your customer experience strategy depends on a customer-centric culture. So you need to ensure that your people are willing, skilled and able to execute what is asked of them. Most importantly they need to know what you are doing within your CX strategy, why you’re doing it, the benefit to them in supporting it.
Employee engagement is an increasingly important concern for many organizations -- and with good reason as improved engagement correlates with reduced turnover and improved business outcomes. In the past, companies generally measured employee engagement with an annual or biennial HR survey gauging employee attitudes and opinions toward their employer. Some organizations followed through with action plans and measurable change, while others did nothing in response to the data collected.
Attend the 4th Annual Customer Experience Management Asia and find your next step in the customer centric journey in Singapore on September 6, 2016.
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