You can review a sample award nomination form here. If you're a Market Research company entering a client's program, you can view an example submission form here.
There are five categories in the Confirmit ACE Awards
This category recognizes the companies who have developed a strategic approach to listening to customers. Multi-channel and multi-touchpoint programs that deliver the Voice of the Customer at key moments of the customer lifecycle will catch the judges’ eyes, but what they are really looking for is programs that have delivered true value into their organizations.
This category recognizes businesses who are using innovative approaches in their programs. That may be making use of new data collection techniques, or using mobile or text analytics capabilities to derive new insights. Or using innovative analysis to give richer insights and really understand the needs of internal stakeholder groups with innovative communications - reports, dashboards, and alerts that truly act as a catalyst for change.
Capturing the Voice of the Customer through the contact center can provide exceptional insight. Our judges are looking for companies who are moving beyond the old metrics of average wait time and first call resolution, and who are really listening to customers to improve the processes within the contact center and beyond.
The aim of any program is to improve and grow your organization, but many programs still focus on data collection which frustrate customers, reduces response rates and presents a lost opportunity for the business. Can you really demonstrate that Voice of the Customer is driving business change? Tell us how you’re using insights from your program to increase revenue, reduce costs or deliver cultural change across the company. The judges are looking for clear examples of how your VoC program is improving your business – and the bottom line.
With so many businesses asking their MR agencies to run Voice of the Customer and strategic insights programs, here we honor those MR agencies who’ve really embraced this exciting move in their industry. In this category we ask you to tell us about a program you’re running for a client, and how it’s helping their business grow.