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Recent Resource Center Posts

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Meet some of the world's most talented content providers who help us deliver that extra insight

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ACE Awards Team

Author


03/17/2020

2020 Confirmit ACE Awards - Delivering Employee Experience

Now in its 15th year, the Confirmit ACE Awards are open to clients to recognize their commitment to listening to the Voice of the Customer, and also their achievements in Employee Experience. 

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Adrienne Capaldo

Author


06/23/2015

Total Economic Impact: A Study of the Financial Impact of Confirmit Horizons

Confirmit commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Horizons™

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Andrew Slutter

Author


04/17/2018

Maximizing the Customer Experience with CRM

As CX has become more critical, progressive businesses are realizing it is everyone’s job to focus on tracking and improving the customer experience.

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Arnt Feruglio

Author


02/11/2020

Every Cloud…Provides More Opportunities

You often hear from Confirmit about the innovative new features we’re continually delivering to our clients to help them achieve their goals.

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Arnt Feruglio

Author


05/01/2018

GDPR for CX. What Is It and What Do You Need to Do?

The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. All organizations handling customer data originating from within the European Economic Area need to check whether...

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Beth Magee

Author


10/02/2019

London Market Research User Group: Networking, Learning and Sharing

Last week in London we held our first Market Research User Group designed for Market Researchers to come together, network, share ideas and learn more about the Confirmit Horizons platform. 

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Billy Behler

Author


08/09/2019

KeHE Cares: A Great Day out for a Fantastic Cause

I have the pleasure of working with some wonderful organizations in my work at Confirmit, and while I am always aware of it, occasionally I am taken aback by the things that they do

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Bob McGinn

Author


07/10/2019

Confirmit and Me: Like Peas and Carrots

I often think in terms of quarters or three month increments and happen to be coming up on three months as a CX Consultant at Confirmit. To celebrate this milestone, I thought I’d take a look back and share what my experience has been like...

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Brad Linville and Mark Ratekin

Author


03/23/2020

Customer Experience in Times of Crisis: Covid-19

I think we all can agree these are trying times. While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis.

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Carolyn Hall

Author


02/13/2020

Making Waves: Why Long Term Relationships are at the Heart of our Success

You might have seen the news by now Confirmit has been named a Leader in the just-launched report; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. 

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Claire Sporton

Author


02/07/2019

Confirmit Named a Finalist in Business Intelligence Award!

An exciting start to 2019! Confirmit has been named a Finalist in the Business Intelligence category in the 13th annual Stevie® Awards for Sales and Customer Service!

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Confirmit Team

Author


07/29/2020

CX Skills Series: Influencing

Join us for guidance on how to take insight and weave it into a vision that inspires people to want to do something differently.

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Constantin Rusu

Author


07/10/2018

Guest Blog: Scripting Evolution at Kadence International

Kadence International’s Constantin Rusu, based in Boston, talks about the journey of adapting to the new platform and how it enhances the team’s creativity, productivity and ability to offer surveys that engage respondents in...

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David Smith

Author


01/28/2020

Guest Post: Responding to Change and Driving The Insight Industry Forward

Confirmit recently held a dinner with insight agency leaders to discuss the future of the industry. David Smith supported the evening discussions and shares some of the themes around which the discussions took place.

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Dina Otero

Author


03/20/2020

Working from Home – Our New Realities

Covid-19 is changing our communities and the way people work and live. Working from home is new to many people – at least for more than the occasional day - but there are ways to stay productive and overcome cabin fever.

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EJ Sieracki

Author


10/17/2017

The New Relationship with Talent: What Does it Mean for Employee Engagement?

Deloitte's 2017 Global Human Capital Trends research revealed that one of the tenets of building an organization ready for the future is intentionally designing it for speed, agility and adaptability. As a result, organizations should have...

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Forrester

Author


10/22/2018

The Top 14 Hacks For Your CX Business Case

Learn the best hacks for creating a compelling business case to get the support you need to drive a successful CX program.

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Henning Hansen

Author


03/18/2020

A message from our CEO: Covid-19 - Taking care of our teams and customers

An update to our customers, partners and the wider Confirmit community.

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Holly Carter

Author


04/30/2020

The Digital Explosion

We knew the digital transformation was happening, but I don’t think anyone knew there would come a time when digital would become as important as it is right now.

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Holly Carter and Wale Omiyale

Author


04/20/2020

Market Research in Times of Crisis: COVID-19

The global raise of COVID-19 has many businesses struggling and confused on what steps to take to minimize the economic impact. Market Researchers need to think about the pros and cons of continuing surveys at this time.

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Howard L. Lax, PhD

Author


05/01/2020

The Human Experience Trumps CX and EX in Times of Crisis

Companies are scrambling like mad trying to figure out what to do with their two most important assets – customers and employees – in the face of the twin health and economic crises brought on by the COVID-19 pandemic.

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Jan Kristian Karlsen

Author


07/09/2019

Word from ACE Winners: Company Pulse

2019 ACE Award Winner Series: How Company Pulse gathers business intelligence for organizational change and increased employee performance.

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Jason Mallia

Author


09/12/2019

Insight Rock Stars Assemble in Sydney

For those of you that follow our events, you’ll know that we’ve had a bit of a rock star theme going on this year. The Confirmit team has hosted fantastic events in New York and London already – and now it’s...

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Jessica Buffenstein

Author


08/20/2019

Pieces of the Puzzle

There are a lot of pieces to the puzzle of delivering a world-class customer experience. The good news is that there are tried and true methods of working on this puzzle

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Kat Stroud

Author


07/03/2019

A Perfect Fit: Two Months into Life as a Confirmite

I've just passed two months here at Confirmit and I'm acutely aware that I can no longer speak about my tenure by number of weeks, which also means I'm close to no longer being considered "new"! 

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Ken Østreng

Author


01/03/2019

2018: The Year that CX Made Headlines

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. 

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Kerie Peek

Author


05/22/2018

First Steps in the Marketing World

Kerie, currently an intern, shares her experience working in the Confirmit London office.

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Kevin Sheridan

Author


07/11/2017

Video Blog: Employee Engagement – Building A Magnetic Culture

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement.

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Laura Button

Author


03/24/2020

The Confirmit 2020 ACE Awards: Deadline Extension

We’re extending the ACE Awards deadline again - the new date to put in your diary is Tuesday 31st March. 

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Malkit Kaur

Author


03/13/2019

Customer Experiences & Marketing Insights from "Insights"

Last week we joined insights, research and marketing professionals from around the world at the Marketing Week Insights Show in London. 

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Margarita Madrid

Author


05/01/2015

Question Mapping when combining sources in Confirmit SmartHub

Currently, when generating a combined data source, questions that satisfy the comparison criteria (e.g. of the same type and question ID) are mapped automatically to ensure the same questions from each source are merged. 

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Mark Rice

Author


05/18/2020

Returning to the Skies and the Role of CX

There’s no sugar-coating it. Things in the global aviation industry are tough going at the moment.

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Michael Wooh

Author


04/21/2015

Are we Becoming Masters of our own CX Destiny?

Businesses are increasingly focused on the customer experience, but what is the impact of our own behavior as customers on the experience we receive?

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Michel Falcon

Author


06/25/2015

5 Critical Factors in Creating a Successful Customer Experience

Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.

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Nick Roman

Author


09/30/2016

20 Years, 20 Stories – 2009: Design Innovation and Horrible Acting

As part of Confirmit's 20th Anniversary Nick Roman shares his story as part of the "20 Years, 20 Stories" blog series.

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Paul Quinn

Author


11/19/2018

Digital Developments

In most of the conversations I have with clients these days, it takes about five minutes before the word “digital” makes an appearance. To help make sure that our clients can make the most of this opportunity, we’ve just made...

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Phil Durand

Author


02/28/2020

Confirmit ACE Awards: Tricks, Tips, and a Word on “Passion”

In honor of Confirmit’s ACE Awards, Phil Durand, one of this year's Judges, runs through his tricks, tips and pitfalls to avoid when writing a submission. 

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Phil Durand

Author


02/15/2018

Best Practice vs. Reality in CX

Customer Experience best practices are everywhere. And while they’re great to hear about, useful to listen to and interesting to consider – implementation can be another thing entirely.

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Sarah Simon

Author


10/24/2018

Keeping CX Simple, Elegant… and Effective

Last Thursday, I enjoyed an opportunity to interview, fireside chat style, Terry DuVarne, First Vice President at PennyMac Loan Services. Their solutions are simple and elegant yet incredible effective. What are their secrets?

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Stefan Kolle

Author


07/10/2015

Best Practice in CX – Perspectives from Germany

A couple of weeks ago, Confirmit held a seminar in Cologne - “Best Practice in Customer Experience”. The aim of the day was to bring customer experience professionals together with experts from Futurelab and Confirmit to explore some...

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Vandy Hamidi

Author


08/16/2019

Security: It’s all about Consistency

For some, security is not the most thrilling of subjects, but at Confirmit, we obsess over it. That’s why we are extremely pleased to be able to say that Confirmit has, once again, successfully completed a “System and Organization...

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Vandy Hamidi and Holly Carter

Author


03/25/2020

Working from Home: Navigating Cybersecurity

The rise of Covid-19 and the necessity for social distancing has left many of us in a situation where we need to navigate uncharted territory – business security in our home offices.

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Victoria Goodwin

Author


04/03/2020

The Power of Voice! Q & A with Phebi

Confirmit's Victoria Goodwin chats with Mike Page, CEO at Phebi to talk through the key benefits of voice enabling survey questions, emotion detection, and future exciting innovation.

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Wale Omiyale

Author


12/08/2016

MR in 2017: Agile and Automated

“More insight.” “Less time.” “Give me answers now.”Demands from Market Research clients become tougher every year. 2016 has been no different and there’s no sign that 2017 will be easier. 

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Wale Omiyale

Author


12/06/2010

Guest Blog: The Magic of Market Research

Last week we held an event for Market Research professionals to network, share their views of 2010 and plans for 2011, and to have a glass of something festive at the same time. The event was at the headquarters of the Magic Circle in London...

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