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ACE Awards Team

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03/17/2020

2020 Confirmit ACE Awards - Delivering Employee Experience

Now in its 15th year, the Confirmit ACE Awards are open to clients to recognize their commitment to listening to the Voice of the Customer, and also their achievements in Employee Experience.

Author

06/23/2015

Total Economic Impact: A Study of the Financial Impact of Confirmit Horizons

Confirmit commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Horizons™

Author

04/17/2018

Maximizing the Customer Experience with CRM

As CX has become more critical, progressive businesses are realizing it is everyone’s job to focus on tracking and improving the customer experience.

Author

06/01/2020

Word from ACE Winners: W5 and BOIPA - Putting the customer first

2020 ACE Award Winner Series: Together with CX management partner W5, Bol Payment Acceptance conducted a complete review of their VoC program

Author

10/08/2020

Inaugural Toast and Talk was a Hit!

Late last month, Confirmit kicked off the last few months of the year with our first ever, customer-only Toast and Talk event. What is a Toast and Talk, you ask?

Author

08/09/2019

KeHE Cares: A Great Day out for a Fantastic Cause

I have the pleasure of working with some wonderful organizations in my work at Confirmit, and while I am always aware of it, occasionally I am taken aback by the things that they do

Author

03/23/2020

Customer Experience in Times of Crisis: Covid-19

I think we all can agree these are trying times. While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis.

Author

07/30/2020

Making Sense of 2020 (or at least bits of it)

While the pandemic has turned the world on in its head, there’s been a lot of non-pandemic-based activity in the worlds of research, insight and customer experience (CX) too.

Author

02/25/2021

Customer Value Vs. the Customer Experience: A Fireside Chat

Improving the customer experience has been the focus of CX professionals since, well, forever. And it’s a great goal…but research shows that customer experiences aren’t getting any better. Join Confirmit experts and guest...

Author

07/10/2018

Guest Blog: Scripting Evolution at Kadence International

Kadence International’s Constantin Rusu, based in Boston, talks about the journey of adapting to the new platform and how it enhances the team’s creativity, productivity and ability to offer surveys that engage respondents in...

Author

01/28/2020

Guest Post: Responding to Change and Driving The Insight Industry Forward

Confirmit recently held a dinner with insight agency leaders to discuss the future of the industry. David Smith supported the evening discussions and shares some of the themes around which the discussions took place.

Author

07/16/2020

Evidence and Insights About the COVID-19 Impact in Latin America

In September 2019, Fine Research a consultancy firm specialized in Healthcare Online and Qual data collection in LatAm, began an unprecedented study in the region of challenges in the medical profession. With the start of the...

Author

03/20/2020

Working from Home – Our New Realities

Covid-19 is changing our communities and the way people work and live. Working from home is new to many people – at least for more than the occasional day - but there are ways to stay productive and overcome cabin fever.

Author

06/08/2020

Word from ACE Winners: Visma Group

2020 ACE Award Winner Series: Visma Group

Author

10/17/2017

The New Relationship with Talent: What Does it Mean for Employee Engagement?

Deloitte's 2017 Global Human Capital Trends research revealed that one of the tenets of building an organization ready for the future is intentionally designing it for speed, agility and adaptability. As a result, organizations should have...

Author

10/22/2018

The Top 14 Hacks For Your CX Business Case

Learn the best hacks for creating a compelling business case to get the support you need to drive a successful CX program.

Author

03/18/2020

A message from our CEO: Covid-19 - Taking care of our teams and customers

An update to our customers, partners and the wider Confirmit community.

Author

09/30/2020

Breaking up is Hard to Do

At some point, we’ve all been through a break up. It’s hard. But there comes a time in some relationships when we have to ask ourselves, “am I getting what I need?”

Author

04/20/2020

Market Research in Times of Crisis: COVID-19

The global raise of COVID-19 has many businesses struggling and confused on what steps to take to minimize the economic impact. Market Researchers need to think about the pros and cons of continuing surveys at this time.

Author

01/06/2021

Reflections on the Causes of Lousy Customer Experiences

These days, it’s hard to find a company that doesn’t say it competes on customer experience (CX). At the same time, we know as both CX pros and consumers that many – some might say most – deliver mediocre...

Author

07/09/2019

Word from ACE Winners: Company Pulse

2019 ACE Award Winner Series: How Company Pulse gathers business intelligence for organizational change and increased employee performance.

Author

09/12/2019

Insight Rock Stars Assemble in Sydney

For those of you that follow our events, you’ll know that we’ve had a bit of a rock star theme going on this year. The Confirmit team has hosted fantastic events in New York and London already – and now it’s...

Author

08/20/2019

Pieces of the Puzzle

There are a lot of pieces to the puzzle of delivering a world-class customer experience. The good news is that there are tried and true methods of working on this puzzle

Author

07/03/2019

A Perfect Fit: Two Months into Life as a Confirmite

I've just passed two months here at Confirmit and I'm acutely aware that I can no longer speak about my tenure by number of weeks, which also means I'm close to no longer being considered "new"!

Author

05/22/2018

First Steps in the Marketing World

Kerie, currently an intern, shares her experience working in the Confirmit London office.

Author

07/11/2017

Video Blog: Employee Engagement – Building A Magnetic Culture

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement.

Author

01/20/2021

Confirmit’s Intention to Merge with FocusVision: A Commitment to our Customers

As you may know, it’s been a busy start to 2021 for Confirmit. In the first week of the year we announced our intention to merge with FocusVision.

Author

01/22/2021

The 2021 ACE Awards: Let the Countdown Begin!

The 2021 Confirmit ACE Awards open for submission next week. And I think we could all do with something to look forward to!

Author

05/01/2015

Question Mapping when combining sources in Confirmit SmartHub

Currently, when generating a combined data source, questions that satisfy the comparison criteria (e.g. of the same type and question ID) are mapped automatically to ensure the same questions from each source are merged.

Author

06/18/2020

Final Boarding Call for Trust

Trust is vital as we move into whatever “normal” looks like in the near future.

Author

06/25/2015

5 Critical Factors in Creating a Successful Customer Experience

Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.

Author

09/30/2016

20 Years, 20 Stories – 2009: Design Innovation and Horrible Acting

As part of Confirmit's 20th Anniversary Nick Roman shares his story as part of the "20 Years, 20 Stories" blog series.

Author

11/19/2018

Digital Developments

In most of the conversations I have with clients these days, it takes about five minutes before the word “digital” makes an appearance. To help make sure that our clients can make the most of this opportunity, we’ve just made...

Author

02/15/2018

Best Practice vs. Reality in CX

Customer Experience best practices are everywhere. And while they’re great to hear about, useful to listen to and interesting to consider – implementation can be another thing entirely.

Author

02/28/2020

Confirmit ACE Awards: Tricks, Tips, and a Word on “Passion”

In honor of Confirmit’s ACE Awards, Phil Durand, one of this year's Judges, runs through his tricks, tips and pitfalls to avoid when writing a submission.

Author

10/24/2018

Keeping CX Simple, Elegant… and Effective

Last Thursday, I enjoyed an opportunity to interview, fireside chat style, Terry DuVarne, First Vice President at PennyMac Loan Services. Their solutions are simple and elegant yet incredible effective. What are their secrets?

Author

07/10/2015

Best Practice in CX – Perspectives from Germany

A couple of weeks ago, Confirmit held a seminar in Cologne - “Best Practice in Customer Experience”. The aim of the day was to bring customer experience professionals together with experts from Futurelab and Confirmit to explore some...

Author

07/02/2020

A Consistent Approach to Security

Confirmit has, once again, successfully completed a “System and Organization Controls” - SOC 2 Type II examination for our Confirmit Horizons SaaS and Cloud offerings.

Author

03/25/2020

Working from Home: Navigating Cybersecurity

The rise of Covid-19 and the necessity for social distancing has left many of us in a situation where we need to navigate uncharted territory – business security in our home offices.

Author

12/08/2016

MR in 2017: Agile and Automated

“More insight.” “Less time.” “Give me answers now.”Demands from Market Research clients become tougher every year. 2016 has been no different and there’s no sign that 2017 will be easier.

Author

12/06/2010

Guest Blog: The Magic of Market Research

Last week we held an event for Market Research professionals to network, share their views of 2010 and plans for 2011, and to have a glass of something festive at the same time. The event was at the headquarters of the Magic Circle in London...

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Inaugural Toast and Talk was a Hit!

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KeHE Cares: A Great Day out for a Fantastic Cause

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03/23/2020

Customer Experience in Times of Crisis: Covid-19

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02/25/2021

Customer Value Vs. the Customer Experience: A Fireside Chat

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07/10/2018

Guest Blog: Scripting Evolution at Kadence International

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01/28/2020

Guest Post: Responding to Change and Driving The Insight Industry Forward

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07/16/2020

Evidence and Insights About the COVID-19 Impact in Latin America

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03/20/2020

Working from Home – Our New Realities

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06/08/2020

Word from ACE Winners: Visma Group

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The New Relationship with Talent: What Does it Mean for Employee Engagement?

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A message from our CEO: Covid-19 - Taking care of our teams and customers

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