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ACE Awards Team

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04/06/2018

ACE Awards B2B Winners' Showcase

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in this special B2B edition of the ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to...

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06/23/2015

Total Economic Impact: A Study of the Financial Impact of Confirmit Horizons

Confirmit commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Horizons™

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12/01/2012

Creating a Multi-Country VOC Program: Key Considerations

Creating a multi-country Voice of the Customer (VOC) program isn’t as simple as duplicating the same program activities in different countries. The program complexity can increase proportionally to the number of countries involved.

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04/17/2018

Maximizing the Customer Experience with CRM

As CX has become more critical, progressive businesses are realizing it is everyone’s job to focus on tracking and improving the customer experience.

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05/01/2018

GDPR for CX. What Is It and What Do You Need to Do?

The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. All organizations handling customer data originating from within the European Economic Area need to check whether...

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11/09/2017

Building Executive Buy-In for CX: Lessons from Dallas

This past week, we held a Customer Experience (CX) seminar in Dallas that focused on Creating and Maintaining Executive Buy-In for CX.

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03/14/2018

How to Enter the Confirmit ACE Awards

Thinking of entering the ACE Awards but not sure where to start? Fear not, help is at hand! Here are our top tips on getting your submission ship-shape and ready for our fearsome judges

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03/13/2018

Learning from the Best: Insights and Inspiration from Confirmit ACE Award Winners

The Confirmit ACE Awards are open for 2018 and we’re encouraging Confirmit clients to enter! If you’re looking for inspiration to guide your submission, we have just the ticket.

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06/12/2018

What is Confirmit e-learning and the Confirmit's Learning Management System (LMS)?

Confirmit Learning Management System and E-LearningAt Confirmit, we believe that our customers’ success is paramount. To that end, we provide a variety of e-learning courses to ensure our customers are able to maximize their use of...

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11/16/2017

Getting to the Heart of CX in Pharmaceuticals

One of the industries that’s really started to embrace Customer Experience in recent years is the pharmaceutical market. Some of the world’s leading pharmaceutical organizations, including Novo Nordisk, Envigo and Quest...

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10/17/2017

The New Relationship with Talent: What Does it Mean for Employee Engagement?

Deloitte's 2017 Global Human Capital Trends research revealed that one of the tenets of building an organization ready for the future is intentionally designing it for speed, agility and adaptability. As a result, organizations should have...

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06/14/2018

Why Paying Employees for Delivering Good CX is a Bad Idea

This report from Forrester Research recommends the best ways for driving customer-centric behaviors that improve CX delivery and guides CX pros on weaning their organizations off monetary CX incentives.

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06/11/2018

Text Analytics Uncensored: Uses and Applications in Research and Customer Experience

Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text. While this technology is extremely valuable, researchers and CX pros often...

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01/05/2018

Reached a CX Plateau? Time to Ask Some Questions

When customer scores appear to plateau, it does not necessarily mean you have reached the end of your CX improvement activities but rather that you are entering a new stage. In this blog Confirmit's Judith Ottenstroer discusses why.

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05/22/2018

First Steps in the Marketing World

Kerie, currently an intern, shares her experience working in the Confirmit London office.

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07/11/2017

Video Blog: Employee Engagement – Building A Magnetic Culture

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement.

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07/06/2017

ACE Awards: Insight Through an MR Agency

This year was my third year as an ACE Awards judge, and having enjoyed the category for Insight through an MR Agency last year, I grabbed that one again.

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03/20/2018

Marketing and Customer Experience: The Best of Friends?

Last week I joined several of the Confirmit team at a new event organized by our friends at Engage Customer, The CX Marketing Summit 2018

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05/01/2015

Question Mapping when combining sources in Confirmit SmartHub

Currently, when generating a combined data source, questions that satisfy the comparison criteria (e.g. of the same type and question ID) are mapped automatically to ensure the same questions from each source are merged.

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04/21/2015

Are we Becoming Masters of our own CX Destiny?

Businesses are increasingly focused on the customer experience, but what is the impact of our own behavior as customers on the experience we receive?

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06/25/2015

5 Critical Factors in Creating a Successful Customer Experience

Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.

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05/02/2018

Continuous Innovation: Driving CATI to the Next Level

In this webinar, Oliver Truman, Director at B2B International and Miguel Ramos, Product Marketing Manager at Confirmit discussed how B2B International has been able to maintain exceptional standards of fieldwork quality, while driving cost...

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09/30/2016

20 Years, 20 Stories – 2009: Design Innovation and Horrible Acting

As part of Confirmit's 20th Anniversary Nick Roman shares his story as part of the "20 Years, 20 Stories" blog series.

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06/20/2018

Say Goodbye to the Blank Slate: Streamline Your Survey Design Process

Declining responses rates and low levels of participant engagement are never far from the minds of Market Researchers, Customer Experience teams, and insight professionals. But is there really that much you can do about it?

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05/16/2018

The View from the Summit (the London B2B Summit, that is)

A couple of weeks ago, we held our first B2B Summit in London. An expansion of the event that has run for a couple of years in New York.

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02/15/2018

Best Practice vs. Reality in CX

Customer Experience best practices are everywhere. And while they’re great to hear about, useful to listen to and interesting to consider – implementation can be another thing entirely.

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12/06/2017

Customer Rage: Provide more of what the Customer Wants

If you’re a call center supervisor dedicated to improving the customer experience, what can you do? In this blog we explore the areas with the highest discrepancy between what the customer wants and what a call center delivers and how...

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02/07/2018

Less Measuring, More Action: CX in 2018

This time of year, many people are reflecting upon what they’ve accomplished this year and what to anticipate in the future. We tend to underestimate change in the long term and overestimate change in the short term. So talking about this...

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07/10/2015

Best Practice in CX – Perspectives from Germany

A couple of weeks ago, Confirmit held a seminar in Cologne - “Best Practice in Customer Experience”. The aim of the day was to bring customer experience professionals together with experts from Futurelab and Confirmit to explore some...

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04/12/2018

Rethinking Employee Engagement: Why Taking Your Pulse Matters

Are your employees engaged? According to Gallup research, a staggering 87% of employees worldwide are not. Clearly, it’s time to rethink your employee engagement strategy! So, let us help you!

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12/06/2010

Guest Blog: The Magic of Market Research

Last week we held an event for Market Research professionals to network, share their views of 2010 and plans for 2011, and to have a glass of something festive at the same time. The event was at the headquarters of the Magic Circle in London...

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12/08/2016

MR in 2017: Agile and Automated

“More insight.” “Less time.” “Give me answers now.”Demands from Market Research clients become tougher every year. 2016 has been no different and there’s no sign that 2017 will be easier.

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Creating a Multi-Country VOC Program: Key Considerations

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GDPR for CX. What Is It and What Do You Need to Do?

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Getting to the Heart of CX in Pharmaceuticals

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Why Paying Employees for Delivering Good CX is a Bad Idea

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06/11/2018

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Reached a CX Plateau? Time to Ask Some Questions

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