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ACE Awards Team

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06/15/2021

Ace Awards 2020

The Confirmit ACE (Achievement in Customer Excellence) Awards program celebrates outstanding achievement in customer and employee experience. Receiving a Confirmit ACE Award demonstrates an organization’s rigorous application of Customer...

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06/23/2015

Total Economic Impact: A Study of the Financial Impact of Confirmit Horizons

Confirmit commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Horizons™

Author

08/16/2021

Thinking differently around the problem of CX Disownership

I was recently contacted by someone asking for some advice around how to drive ownership around poor customer experiences. I am sure a number of you have faced similar situations at some level at some stage. Indeed, it is almost a rite of...

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04/17/2018

Maximizing the Customer Experience with CRM

As CX has become more critical, progressive businesses are realizing it is everyone’s job to focus on tracking and improving the customer experience.

Author

06/01/2020

Word from ACE Winners: W5 and BOIPA - Putting the customer first

2020 ACE Award Winner Series: Together with CX management partner W5, Bol Payment Acceptance conducted a complete review of their VoC program

Author

07/09/2021

CX Summer Series #1: Aligning your CX Program to Business Outcomes

7 years ago, I was lucky enough to have the opportunity to speak at the SE Asia CX Summit in Singapore. During the 2-day event one of the recurring themes from nearly all speakers was the inability of CX program to clearly show a return on...

Author

11/16/2021

5 Steps to Ensure your Digital CX Program Delivers Results

According to Forrester, digital customer service interactions are due to increase by 40% through 2021. Partly due to the global pandemic, this phenomenal increase has forced brands to add more channels and truly embrace digital transformation in...

Author

07/10/2018

Guest Blog: Scripting Evolution at Kadence International

Kadence International’s Constantin Rusu, based in Boston, talks about the journey of adapting to the new platform and how it enhances the team’s creativity, productivity and ability to offer surveys that engage respondents in...

Author

01/28/2020

Guest Post: Responding to Change and Driving The Insight Industry Forward

Confirmit recently held a dinner with insight agency leaders to discuss the future of the industry. David Smith supported the evening discussions and shares some of the themes around which the discussions took place.

Author

07/16/2020

Evidence and Insights About the COVID-19 Impact in Latin America

In September 2019, Fine Research a consultancy firm specialized in Healthcare Online and Qual data collection in LatAm, began an unprecedented study in the region of challenges in the medical profession. With the start of the...

Author

06/08/2020

Word from ACE Winners: Visma Group

2020 ACE Award Winner Series: Visma Group

Author

10/17/2017

The New Relationship with Talent: What Does it Mean for Employee Engagement?

Deloitte's 2017 Global Human Capital Trends research revealed that one of the tenets of building an organization ready for the future is intentionally designing it for speed, agility and adaptability. As a result, organizations should have...

Author

10/22/2018

The Top 14 Hacks For Your CX Business Case

Learn the best hacks for creating a compelling business case to get the support you need to drive a successful CX program.

Author

03/18/2020

A message from our CEO: Covid-19 - Taking care of our teams and customers

An update to our customers, partners and the wider Confirmit community.

Author

09/30/2020

Breaking up is Hard to Do

At some point, we’ve all been through a break up. It’s hard. But there comes a time in some relationships when we have to ask ourselves, “am I getting what I need?”

Author

10/12/2021

The Customer Experience Hyperbole

Companies strive to create value. What is the source of that value? While investors and M&A folks will talk about market capitalization and finance people will be quick to point out the company’s assets, value is created by customers....

Author

07/09/2019

Word from ACE Winners: Company Pulse

2019 ACE Award Winner Series: How Company Pulse gathers business intelligence for organizational change and increased employee performance.

Author

07/03/2019

A Perfect Fit: Two Months into Life as a Confirmite

I've just passed two months here at Confirmit and I'm acutely aware that I can no longer speak about my tenure by number of weeks, which also means I'm close to no longer being considered "new"!

Author

07/11/2017

Video Blog: Employee Engagement – Building A Magnetic Culture

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement.

Author

01/20/2021

Confirmit’s Intention to Merge with FocusVision: A Commitment to our Customers

As you may know, it’s been a busy start to 2021 for Confirmit. In the first week of the year we announced our intention to merge with FocusVision.

Author

10/08/2021

What does a winning AIR Award submission look like? How to create a stand-out entry.

How can you put your best foot forward when putting together your submission? The AIR Awards team is here to help!

Author

06/25/2015

5 Critical Factors in Creating a Successful Customer Experience

Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.

Author

07/27/2021

Confirmit Named as a Strong Performer in Forrester Wave™ Customer Feedback Management Platforms

Confirmit was among the select companies that Forrester invited to participate in Forrester Wave™: Customer Feedback Management Platforms, Q2 2021 evaluation

Author

11/19/2018

Digital Developments

In most of the conversations I have with clients these days, it takes about five minutes before the word “digital” makes an appearance. To help make sure that our clients can make the most of this opportunity, we’ve just made...

Author

02/15/2018

Best Practice vs. Reality in CX

Customer Experience best practices are everywhere. And while they’re great to hear about, useful to listen to and interesting to consider – implementation can be another thing entirely.

Author

08/16/2021

CX Summer Series #3: How Storytelling can support your Brand Promise

We’ve all told stories about the things that happen to us in our lives. It’s part of how society works – the sharing of experiences. The telling of stories is part of how we learn. And our brains seem to be built to remember a...

Author

10/24/2018

Keeping CX Simple, Elegant… and Effective

Last Thursday, I enjoyed an opportunity to interview, fireside chat style, Terry DuVarne, First Vice President at PennyMac Loan Services. Their solutions are simple and elegant yet incredible effective. What are their secrets?

Author

07/10/2015

Best Practice in CX – Perspectives from Germany

A couple of weeks ago, Confirmit held a seminar in Cologne - “Best Practice in Customer Experience”. The aim of the day was to bring customer experience professionals together with experts from Futurelab and Confirmit to explore some...

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