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ACE Awards Team

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04/06/2018

ACE Awards B2B Winners' Showcase

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in this special B2B edition of the ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to...

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Adrienne Capaldo

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06/23/2015

Total Economic Impact: A Study of the Financial Impact of Confirmit Horizons

Confirmit commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Horizons™

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Alexandra de Almeida

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12/01/2012

Creating a Multi-Country VOC Program: Key Considerations

Creating a multi-country Voice of the Customer (VOC) program isn’t as simple as duplicating the same program activities in different countries.  The program complexity can increase proportionally to the number of countries involved.

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Andrew Slutter

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04/17/2018

Maximizing the Customer Experience with CRM

As CX has become more critical, progressive businesses are realizing it is everyone’s job to focus on tracking and improving the customer experience.

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Arnt Feruglio

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Author Bio

05/01/2018

GDPR for CX. What Is It and What Do You Need to Do?

The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. All organizations handling customer data originating from within the European Economic Area need to check whether...

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Beth Magee

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11/09/2017

Building Executive Buy-In for CX: Lessons from Dallas

This past week, we held a Customer Experience (CX) seminar in Dallas that focused on Creating and Maintaining Executive Buy-In for CX. 

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Carolyn Hall

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08/01/2018

A Stroll Down the Customer Loyalty Red Carpet

It was wonderful news to learn that the good (and very wise) people at Loyalty360 have awarded Confirmit with a spot in their Technology Top Ten list! 

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Claire Sporton

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03/13/2018

Learning from the Best: Insights and Inspiration from Confirmit ACE Award Winners

The Confirmit ACE Awards are open for 2018 and we’re encouraging Confirmit clients to enter! If you’re looking for inspiration to guide your submission, we have just the ticket.

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Confirmit Team

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08/16/2018

Advanced Analytics for Better Customer Experiences

Analytics in general is about understanding data, deriving insights based on this data in order to achieve a specific purpose. When it comes to CX Analytics, this purpose is to understand customers better and the experience you as a brand...

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Constantin Rusu

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07/10/2018

Guest Blog: Scripting Evolution at Kadence International

Kadence International’s Constantin Rusu, based in Boston, talks about the journey of adapting to the new platform and how it enhances the team’s creativity, productivity and ability to offer surveys that engage respondents in...

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Dina Otero

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06/29/2018

Empowering People to Change Their World....Without Getting Stuck in the Mud!

A couple of weeks ago, we held our Third Annual B2B Summit in New York. It was a record turn out with standing room only for some of the Confirmit team! This is one of our flagship events and it gets better every year, with this year expanding...

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EJ Sieracki

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10/17/2017

The New Relationship with Talent: What Does it Mean for Employee Engagement?

Deloitte's 2017 Global Human Capital Trends research revealed that one of the tenets of building an organization ready for the future is intentionally designing it for speed, agility and adaptability. As a result, organizations should have...

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Forrester

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06/14/2018

Why Paying Employees for Delivering Good CX is a Bad Idea

This report from Forrester Research recommends the best ways for driving customer-centric behaviors that improve CX delivery and guides CX pros on weaning their organizations off monetary CX incentives.

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Harriet Denis Le Seve

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07/11/2018

Great Strides 65: Confirmites Hit the Road to Support Cystic Fibrosis

It was the best of times, it was the worst of times. It was the most blister-y of times. That’s right – the Great Strides 65km walk had raised its weary head once more and enticed only the craziest of crazies into its fiendish...

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Holly Carter

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06/27/2018

Seeing is Believing: Visualizing Market Research Data

Every day, 2.5 quintillion bytes of data are created. Despite this wealth of data, business leaders continue to complain that they don’t have the insights they need and demand more than ever before from Market Research organizations. They...

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Judith Ottenstroer

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01/05/2018

Reached a CX Plateau? Time to Ask Some Questions

When customer scores appear to plateau, it does not necessarily mean you have reached the end of your CX improvement activities but rather that you are entering a new stage. In this blog Confirmit's Judith Ottenstroer discusses why.

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Kerie Peek

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05/22/2018

First Steps in the Marketing World

Kerie, currently an intern, shares her experience working in the Confirmit London office.

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Kevin Sheridan

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07/11/2017

Video Blog: Employee Engagement – Building A Magnetic Culture

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement.

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Malkit Kaur

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03/20/2018

Marketing and Customer Experience: The Best of Friends?

Last week I joined several of the Confirmit team at a new event organized by our friends at Engage Customer, The CX Marketing Summit 2018

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Margarita Madrid

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Author Bio

05/01/2015

Question Mapping when combining sources in Confirmit SmartHub

Currently, when generating a combined data source, questions that satisfy the comparison criteria (e.g. of the same type and question ID) are mapped automatically to ensure the same questions from each source are merged. 

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Michael Wooh

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04/21/2015

Are we Becoming Masters of our own CX Destiny?

Businesses are increasingly focused on the customer experience, but what is the impact of our own behavior as customers on the experience we receive?

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Michel Falcon

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Author Bio

06/25/2015

5 Critical Factors in Creating a Successful Customer Experience

Customer experience has been the "next battleground" for a few years already, yet companies often don't take the time to create a customer experience strategy for their organization.

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Miguel Ramos

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05/02/2018

Continuous Innovation: Driving CATI to the Next Level

In this webinar, Oliver Truman, Director at B2B International and Miguel Ramos, Product Marketing Manager at Confirmit discussed how B2B International has been able to maintain exceptional standards of fieldwork quality, while driving cost...

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Nick Roman

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09/30/2016

20 Years, 20 Stories – 2009: Design Innovation and Horrible Acting

As part of Confirmit's 20th Anniversary Nick Roman shares his story as part of the "20 Years, 20 Stories" blog series.

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Paul Quinn

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06/20/2018

Say Goodbye to the Blank Slate: Streamline Your Survey Design Process

Declining responses rates and low levels of participant engagement are never far from the minds of Market Researchers, Customer Experience teams, and insight professionals. But is there really that much you can do about it?

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Paul Watts

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03/16/2016

Introducing Discovery Analytics

Confirmit announces the latest addition to our reporting family - a new ad-hoc analysis tool, Discovery Analytics.

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Peter Greenham

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Author Bio

07/16/2018

100 Miles in the Saddle for Anthony Nolan

Hot on the heels of walking 65km through the Brecon Beacons to raise money for the Cystic Fibrosis Trust, I am putting my body through another challenge later this month. I suspect this makes me the very definition of the phrase...

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Phil Durand

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02/15/2018

Best Practice vs. Reality in CX

Customer Experience best practices are everywhere. And while they’re great to hear about, useful to listen to and interesting to consider – implementation can be another thing entirely.

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Phil Durand

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07/26/2018

Customer Experience Inconsistencies

Simple thing can make a huge difference. Often, organizations are forever trying to add sophistication. Complexity. But let’s not forget about the simple stuff too.

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Sarah Simon

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12/06/2017

Customer Rage: Provide more of what the Customer Wants

If you’re a call center supervisor dedicated to improving the customer experience, what can you do? In this blog we explore the areas with the highest discrepancy between what the customer wants and what a call center delivers and how...

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Shelly Chandler

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02/07/2018

Less Measuring, More Action: CX in 2018

This time of year, many people are reflecting upon what they’ve accomplished this year and what to anticipate in the future. We tend to underestimate change in the long term and overestimate change in the short term. So talking about this...

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Stefan Kolle

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07/10/2015

Best Practice in CX – Perspectives from Germany

A couple of weeks ago, Confirmit held a seminar in Cologne - “Best Practice in Customer Experience”. The aim of the day was to bring customer experience professionals together with experts from Futurelab and Confirmit to explore some...

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Terry lawlor

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04/12/2018

Rethinking Employee Engagement: Why Taking Your Pulse Matters

Are your employees engaged? According to Gallup research, a staggering 87% of employees worldwide are not. Clearly, it’s time to rethink your employee engagement strategy! So, let us help you!

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Wale Omiyale

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12/06/2010

Guest Blog: The Magic of Market Research

Last week we held an event for Market Research professionals to network, share their views of 2010 and plans for 2011, and to have a glass of something festive at the same time. The event was at the headquarters of the Magic Circle in London...

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Wale Omiyale

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12/08/2016

MR in 2017: Agile and Automated

“More insight.” “Less time.” “Give me answers now.”Demands from Market Research clients become tougher every year. 2016 has been no different and there’s no sign that 2017 will be easier. 

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