Confirmit Wins 2016 CUSTOMER Magazine Product of the Year Award
TMC, a global, integrated media company, named Confirmit Horizons™ Version 19 (V19) a 2016 CUSTOMER Product of the Year award winner. Released in September 2015, Confirmit Horizons V19 extends self-service capabilities for management, deployment and personalization of global, multi-channel Voice of the Customer and research programs.
Forrester Report: Getting To Yes: Five Strategies To Earn Cooperation From CX Ecosystem Stakeholders
With customer experience (CX) competition intensifying, businesses must look beyond mere cosmetic CX makeovers. to help CX pros succeed, this report details five strategies and 14 specific tactics to earn real partners throughout the ecosystem who will contribute to a better customer experience.
Forrester Report: Anchor Your CX Strategy In Customer Understanding
Great customer experiences stem from a company’s deep understanding of its customers’ motivations, goals, and behavior. In this report, we explain how customer experience (CX) professionals can employ the right customer research at the right moment to develop a resonant CX strategy.