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Richer Insights. Smarter Decisions.
Faster Reactions.

So easy, yet so powerful.
Confirmit's industry leading software and services help businesses listen to customers, markets and employees, analyze insights and take action to drive business growth.

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Voice of the Customer

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote culture change.

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Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge.

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Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience.

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What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We can translate information routinely mined from our agent network into meaningful improvements for our customers and ultimately Philadelphia Insurance.”

Seth Hall, Philadelphia Insurance

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

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Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

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CX Practitioners: Defining Your CX Strategy

In our 20 minute CX Practitioners webinar Defining Your CX Strategy, we set you on a course to assess the current state of your CX efforts, build your CX strategy (including your aspiration, charter and roadmap) and manage this strategy in an ongoing fashion.

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Can You Do It Faster? Automation in Market Research

End users of research are more demanding than ever. They need insights to drive business decisions now. Sooner than now, if possible. Watch this webinar for this insightful and practical guide to automation to find out how your MR activities can benefit from taking the human element out of low-value tasks.

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Hierarchy Management Fact Sheet

Staff hierarchies impact virtually every part of a business. Effectively managing them is imperative for quality and integrity of data collection and reporting for most Voice of the Customer, Voice of the Employee, and Market Research programs. The Confirmit Hierarchy Management module provides an easy-to-use interface for building, verifying, updating, and maintaining hierarchies so your VoE program can produce the highest quality results.

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What Our Clients Are Saying

“As the industry changes so too does the ever-present need for comprehensive customer engagement and programs, Confirmit is at the forefront of this movement and by working together with its forward-thinking team, we are developing Voice of the Customer initiatives that will help to continue to make Canon Solutions America a true leader and proponent of campaigns built around customer feedback and interaction with our solutions.”

Kim Collins, Canon Solutions America

What Our Clients Are Saying

“Confirmit is always right there for us. Providing help when we need it. In 12 years, I have never had to think about looking for another mobile partner. Now that's feedback you can trust.”

Gustavo Gomez, Envirosell

What Our Clients Are Saying

“Every business decision comes back to giving a voice to your employees so leaders can best understand how the feedback impacts business operations, processes and performance. We use Confirmit Horizons to help us collect that feedback for consideration in our decision-making processes.”

Julie Moran, Trinity Information Services

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More
Our Services Training

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More
Our Services Consulting & Implementation

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More
Our Services Technical Support

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More


2016 Voice of the Customer Guide

In this guide, we address a number of the critical elements of creating and managing a VoC program. Most true programs are still relatively immature and for businesses at that stage, there is some great guidance on rolling out new stages of your activities, identifying the right metrics for your organization and ensuring that you’re able to retain executive-level support in the longer term.

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Copart: From Junk to Gold

Copart is a global, online vehicle auction company with facilities and physical yard locations across the US, Canada, the UK, the UAE and Brazil. Copart wanted to use customer feedback to promote more personalized experiences.

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2016 ACE Awards Winners’ Showcase

The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. The case studies featured in our ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

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What Our Clients Are Saying

“We have a longstanding partnership with Confirmit and its ability to evolve, particularly when it comes to emerging data collection environments such as mobile, has allowed us to stay on the leading edge. This gives us the ability to provide our customers with solutions for all opportunities. Confirmit is a true partner and routinely provides us with proactive ideas on how to better incorporate its latest enhancements into our programming, and as a result, the organization has helped Delvinia to create more efficiencies, reduce costs, and deliver exceptional service to our clients.”

Adam Froman, Delvinia

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We selected Confirmit as the technology foundation for Youthscape because we wanted to provide the best possible experience for our panel members. This is crucial to ensure we maximize response rates in short timeframes and ensure the highest quality data for our subscribers.”

David Gregory, Swapit

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More


How to Bring Efficiencies to Your CATI Center

In this webinar on CATI data collection we shared tried-and-tested approaches to building an efficient, effective CATI center, and highlighted how new CATI capabilities have been designed to improve the flow and flexibility of CATI interactions so you can deliver greater productivity and increased insight.

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Seeing is believing: Visualizing Market Research Data

In this eBook, we’ll explore your clients’ need for data (and the opportunity it presents for your research business), the need to leverage multi-channel/multi-source data to tell a comprehensive story, implementing real-time, interactive data visualizations and reporting and best practice tips for optimizing interactive data visualizations.
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Challenging the Status Quo: Driving
CATI Operations to the Next Level

When was the last time you thoroughly evaluated the technology that supports your CATI operations? Perhaps, it’s time to assess whether or not the technology supporting your CATI operations fosters optimal efficiency, productivity, and scalability for your business.

View Ebook

What Our Clients Are Saying

The most critical change that has taken place and added value for our customers is our business-wide focus on customer experience. The way in which we as a global business have shifted our thinking cannot be underestimated. It is a culture that is quickly moving to embedded stage, through every touchpoint, channel and geography - coupled with buy-in at all levels, from exec downwards and employee upwards."

Paula McKillen, RS Components

What Our Clients Are Saying

"Confirmit has transformed our employee surveys. We use the survey data to help make important decisions about programs and initiatives that drive employee satisfaction."

Rhonda Cooper, Omnicell, Inc

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More


Creating Continuous Improvement through Voice of the Employee

In this webinar, Sean Conry, Senior Sales & Alliance Director, Confirmit, and Elizabeth Gibbons, Manager - People Analytics, PwC, presented ideas that will help HR professionals to think through building an employee feedback program.

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The Inextricable Link Between VoC and VoE

Download this white paper to learn about the inextricable link between VoC and VoE and the best practices that will drive both customer and employee engagement.

VIEW White Paper

Beyond Engaged A New Approach to Employee Lifecycle Measurement and Management 

In this whitepaper we focus on how today’s forward-thinking businesses are moving beyond “traditional” methods and towards developing new strategies for measuring and acting on employee engagement metrics.

View White Paper

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