Customer, Product & Employee Experience Software Solutions

Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge. Learn More >

Market Research Experts: Rosie Ayoub, Norstat

In this short video interview, Rosie Ayoub, Norstat talks about how technology will play a key role in the future of the Market Research industry. She notes that MR has always been good at adapting technology from other industries to enhance the research process – and expects to see more of the same.

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An Innovative Approach to Fighting Survey Fatigue

How many times this week have you been invited to provide feedback by a company you’ve recently bought from? Survey fatigue is an important topic in Market Research, as respondents often experience it, and data quality can suffer as a result.

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Seeing is Believing: Visualizing Market Research Data

In this eBook you will learn how you can implement real-time, interactive data visualizations and reporting that provides your clients with high-quality research that drives business results.

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Voice of the Customer/ CX

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote cultural change. Learn More >

Forrester report CFM vendors, CFM, Customer Feedback Management Platforms.

Applying The Forrester Wave: Customer Feedback Management Platforms, Q4 2018

To successfully identify the right CFM vendor, CX pros must align their short, medium, and long terms goals with the vendor’s current offering. With thousands of potential vendors in the market today, thoroughly assessing every offering can be a daunting task.

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GDPR for CX. What Is It and What Do I Need to Do?

The EU has introduced new legal requirements known as GDPR which came into force in May 2018. In this on-demand webinar, Confirmit’s Arnt Feruglio and Tim Barker discuss the relevant points in the new legislation and give best practice examples of the changes you need to make.

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Confirmit Digital Feedback

Confirmit Digital Feedback helps you turn your website traffic into real-time insights. With Confirmit, unobtrusive and highly-targeted pop-up surveys can be displayed according to your requirements, encouraging visitors to provide feedback. Download the fact sheet to learn more.

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Case Study: Wyndham Destinations Asia Pacific

With more than 2,000 staff and a network of over 32 resorts across Asia Pacific, the region’s largest vacation ownership business required more than just ‘gut feel’ and intermittent feedback to make certain every aspect of the business was concentrating on the comfort of customers.

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Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience. Learn More >

Employee Engagement: Why Taking Your Pulse Matters

Are your employees engaged? According to Gallup research, 87% of employees are not. It’s time to rethink your employee engagement strategy! Join EJ Sieracki and Terry Lawlor for this webinar to learn about new approaches that create an environment of continuous listening to drive culture change.

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Beyond Engaged VoE Whitepaper

In this whitepaper we focus on how today’s forward-thinking businesses are moving beyond “traditional” methods and towards developing new strategies for measuring and acting on employee engagement metrics.

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Confirmit and ENGAGE

ENGAGE works with a wide range of leading brands and organizations across the UK, Europe, the US and at a global level, all of whom trust the organization with their most valuable asset: their people. One such client is the UK’s largest retail general insurer which owns a range of brands delivering insurance services to millions of customers through multiple channels. ENGAGE began working with the insurer in 2014 to undertake a strategic, long-term employee engagement program.

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Confirmit Horizons: Survey Design and Data Collection

Confirmit Employee Pulse

Confirmit Employee Pulse is the pulse survey module of Confirmit Employee Voices, the the Continuous Listening suite that enables you to run any type of employee feedback programme for a full picture of your business.

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What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.

Andy Buckley, Join the Dots

What Our Clients Are Saying

“The implementation of Confirmit Horizons as our unified data collection system has revealed dramatically improved reporting capabilities. Real-time project reporting and cross-project reporting are both now default in our systems. These updated methods of reporting have resulted in a greater focus on the operational needs of our projects, improving our overall processes.

Daniel Glovich, Associate Director of Technology Solutions Group, Mathematica

What Our Clients Are Saying

“Edge Research is a pioneering MR company, and our continued success is linked directly to our ability to provide our clients with innovative methodologies and technologies that uncover important target audience perspectives. Our evaluation made it clear that Confirmit Horizons was the right technology to enable us to deliver the engaging respondent experience that clients demand.

Adam Burns, Chief Operations Officer and Senior Research Analyst, Edge Research

What Our Clients Are Saying

“We have a longstanding partnership with Confirmit and its ability to evolve, particularly when it comes to emerging data collection environments such as mobile, has allowed us to stay on the leading edge. This gives us the ability to provide our customers with solutions for all opportunities. Confirmit is a true partner and routinely provides us with proactive ideas on how to better incorporate its latest enhancements into our programming, and as a result, the organization has helped Delvinia to create more efficiencies, reduce costs, and deliver exceptional service to our clients.

Adam Froman, Delvinia

What Our Clients Are Saying

“Our program is rooted in pragmatism and is tailored to each client, with a focus on delivering meaningful actions. Confirmit plays a crucial role in helping us deliver this offering to our clients

Bayley Clark Senior Director, Customer Delivery at Wyndham Destinations Asia Pacific

What Our Clients Are Saying

“The real-time and comprehensive feedback from the solution we’ve built with Confirmit, combined with Confirmit’s Action Management capabilities enables us to identify issues raised by members, act immediately when required, and make changes to systems or processes that will improve our members’ experience into the future.

Manuel Ledezma, Head of Member Experience, Credit Union Australia

What Our Clients Are Saying

“We can now translate the true voice of customers, provide insights-driven business recommendations and implement innovative projects to enhance the customer experience for our guests every time they visit.

Bayley Clark Senior Director, Customer Delivery at Wyndham Destinations Asia Pacific

What Our Clients Are Saying

“It’s becoming more apparent that companies are willing to embrace agile feedback collection methods in order to increase the speed with which this impact can be identified, addressed and acted upon. Confirmit Horizons is key to enabling us to help businesses implement this agile approach.

Andy Brown, CEO, ENGAGE

What Our Clients Are Saying

“We are very excited by the opportunities presented by text analytics which will help us take customer insight to a new level. Our relationship with Confirmit has been a true partnership from day one, and I’m confident that by working closely with the Confirmit team on this expansion, we’ll be able to generate greater value than ever before.

Nick Brookes, Global Head of Customer & Performance Insight, RS Components

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

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Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

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Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

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Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

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Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Amadeus Hospitality, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, Swisscom, and Virgin Money.

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