As the world's leading provider of survey and reporting software for Market Research, we are dedicated to serving the needs of Market Research companies and departments and to working with them to continually develop our offerings.
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Read all the latest news and announcements from Confirmit in our press release archive.
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See all of the latest awards Confirmit has achieved.
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An engaged workforce is at the heart of an engaged customer base. You need your employees—whether frontline, back office, or field-based—to understand your customers' needs and have the skills and tools to satisfy those needs.
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Gathering real-time feedback directly at the point of experience is a challenge for many businesses, but is the ultimate goal for many Voice of the Customer and engagement programs.
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Your contact center is the front line of your business. Positive experiences drive increased advocacy, reduced customer churn, and improved agent engagement.
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Confirmit’s Channel & Trade Audit solution enables consumer goods companies to understand their retail, channel, and trade marketing opportunities to drive growth.
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Confirmit SmartHub is the first real customer engagement hub that enables you to capture, analyze and respond to customer feedback in real-time from a single, centralized hub.
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Panels provide a powerful way to get deeper insight into the attitudes and behavior of customers or employees. To gain maximum value from your panels, it is essential that you can build and manage them effectively.
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Confirmit Reportal is an integrated part of the Confirmit Horizons platform and offers a complete solution for feedback and Market Research and for sharing insight within and beyond your business.
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Around 80% of enterprise-relevant information originates from text-based, unstructured sources. Keeping track of this, and extracting useful customer experience information from it, is a growing challenge for many businesses.
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Social feedback is an invaluable channel for companies that want to improve the dialog they have with their customers and the wider market.
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Confirmit Mobile survey software enables you to connect with customers, employees, or other survey respondents using a variety of devices, wherever they may be located, and at specific moments of experience.
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For financial institutions, it's crucial to create strong relationships with customers. The competitive landscape means you need to provide outstanding customer experiences to stay ahead. A solid Voice of the Customer program will help you understand what customers demand from you and how to meet those demands.
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Confirmit has a solid foundation of over 30 years’ experience in listening to your requirements and developing software for all sizes of Market Research (MR) organizations. As a result, we understand your business and offer solutions that allow you to deliver high quality, fast, and cost-effective results.
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The retail customer experience is core to achieving customer loyalty, positive word-of-mouth and, ultimately, profitable growth. The experience needs to deliver on your brand's promise, and you need to understand where you are succeeding—and failing— so you can create retail experiences that keep customers coming back to you.
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For B2B companies, retaining clients is the difference between success and failure. Most operate on the 80/20 rule, and losing a top client often represents a significant portion of total revenue. A solid VoC program is essential to identify at-risk accounts, fix issues and leverage positive word of mouth to grow the business.
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Businesses across multiple industries use Confirmit to capture the Voice of the Customer, ensuring they provide customer experiences that promote loyalty, reduce churn and create competitive advantage. Whatever industry your company operates in, Confirmit can help you to make decisions that drive success.
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Executive and leadership teams use the Voice of the Customer to aid decision-making, create competitive advantage and generate Return on Investment.
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Your people are a huge asset to your business, and ensuring they are engaged and have the tools and skills they need to perform is critical to maximizing that asset. Use the Voice of the Employee to give you insight into the decisions you need to make to bring out the best in your people.
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Customer insight teams provide a vital resource that supports decision-making across the business. Streamlining your feedback processes to deliver insight quickly and effectively is crucial to ensure your company really capitalizes on that resource.
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Your Market Research department provides essential data that powers decision-making across your organization. Streamlining delivery of this data and ensuring its quality is essential to gaining the best value from your MR team.
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Operations and IT teams no longer purely provide back-office functions consumed only by internal customers. Increasingly, it is vital that these departments understand how they impact the customer experience and take steps to deliver streamlined, robust and scalable solutions to all their customers—internal and external.
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When you understand what your market is looking for, you can meet those demands and drive sales, from both new and existing customers. Use the Voice of the Customer to create powerful marketing campaigns which are driven by insight, with shorter sales cycles and more satisfied customers.
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American General Life Companies (AGLC) offers a broad range of life insurance, annuities, accident and health insurance products, and worksite benefit plans. They wanted to identify service improvements and provide customer intelligence to support key projects and marketing opportunities
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Wind River, a wholly owned subsidiary of Intel Corporation and a leader in embedded and mobile software, wanted to use customer feedback to translate great customer satisfaction into customer loyalty—and evolve the company’s business processes to achieve even better business results.
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Previously expected market share was no longer guaranteed and the competitive landscape began to get crowded. Philadelphia Insurance realized that long-term success in this new market required a fresh strategy – and a differentiator to set them apart from competitors.
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To meet the needs of its global clients, the company set out to improve its organizational surveys, which provide feedback on management effectiveness, drive employee engagement and align business strategy.
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Omnicell, Inc. is a leading provider of automated and business information solutions for hospitals and healthcare systems. Looking to take its Voice of the Employee program to a higher level, Omnicell needed a more sophisticated employee feedback solution to gain deeper insight into the elements of employee motivation and satisfaction.
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SanDisk Corporation, the global leader in flash memory storage solutions, deliver the peace of mind that data is readily available and reliable to their end users. Despite product success, SanDisk identified a lack of trust among employees and customers.
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Driven by financial pressures to cut costs, CRG Global/ Datatelligence decided to evaluate other technology solutions and switched to another option.
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Norstat has harnessed the power of Confirmit to drive significant change across its business, helping it to win new business, reduce costs and improve knowledge sharing across multiple regions. The stability of the platform enables executives to focus on growing the company, knowing the supporting technology is completely reliable.
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UK company BMG Research has spent 20 years working with the social public sector and commercial private sector to uncover the types of social services that people need. In order to gather valuable insight from often hard-to-reach individuals and groups, BMG Research has long understood that constant innovation, is essential.
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A key resource for product information that will help you better understand Confirmit’s offerings.
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Brief discussions of key industry issues and business problems, with approaches to solving them using feedback and research solutions.
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A selection of presentations from recent Confirmit events.
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A library of in-depth articles focusing on a range of business issues to help you implement your feedback and research programs.
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In addition to the annual ACE Awards, Confirmit recognizes achievement in using the Voice of the Customer, or Employee or building innovative solutions to realize measurable business results.
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Confirmit customers may apply for a Confirmit ACE (Achievement in Customer Excellence) Award for their company, business unit, or a segment of a business. They may submit one or more program(s) for consideration (e.g. Voice of the Customer and Voice of the Employee).
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Applications for the Confirmit ACE Awards are reviewed and judged on key criteria that can be found here.
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FAQs regarding ACE (Achievement in Customer Excellence) program.
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If you have questions about the ACE Awards or the application forms, contact your Confirmit Account Manager.
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Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. The Confirmit ACE Award shows the world an organization's effectiveness and success in satisfaction and loyalty.
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