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Richer Insights. Smarter Decisions.
Faster Reactions.

So easy, yet so powerful.
Confirmit's industry leading software and services help businesses listen to customers, markets and employees, analyze insights and take action to drive business growth.

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Voice of the Customer

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote culture change.

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Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge.

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Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience.

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Measure the Potential ROI of Your VoC Program

A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.


View and Use ROI Calculator

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

Download Report

Forrester Total Economic Impact™ of Confirmit Horizons™

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it!

View Video and Report

ORIMA Research Case Study

Evaluating the effects of a government program in remote Australia has its own unique challenges for even the most experienced field researchers. In this case study, you’ll learn how Orima harnessed Confirmit’s CAPI solution to run a project in these challenging conditions.

Read Case Study

Siemens Corporation Case Study

Siemens Corporation places a high importance on Net Promoter Score® and has implemented Confirmit Horizons to run a comprehensive Voice of the Customer program that has pushed NPS to unprecedented levels for the organization. Today, the program spans five different divisions of the organization, and the company has implemented Confirmit Genius to provide text analytics that deliver new levels of insight into the customer experience.

Read Full Case Study

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We can translate information routinely mined from our agent network into meaningful improvements for our customers and ultimately Philadelphia Insurance.”

Seth Hall, Philadelphia Insurance

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

The Path to Building an Integrated VoC Program

If you are like most companies, ensuring you meet and exceed customer expectations is a top priority. This begins with eliminating data silos and empowering employees with relevant insights that build long-lasting customer relationships. But gaining a 360-degree view of the customer experience can be a challenge.

View Report

Using Nudge Theory to Build a Successful Customer Experience Program

Watch this webinar with Chris Brown, Director, Customer Experience Management, at Confirmit where he shared guidance and best practices so your CX team can engage both customers and employees to ensure that your program drives real change. From real-life examples to how using ‘nudge theory’ can help to make your CX program successful, Chris will leave you with plenty of new ideas to deliver outstanding customer experiences.

View Webinar

Blurring the Digital and Physical Lines in Research

In this webinar, Holly DeMuro, Product Marketing Manager, Confirmit discussed a variety of ways companies can maximize the depth and quality of data and consumer feedback, leveraging both pure digital and merged digital/physical channels.

View Webinar
 

Measure the Potential ROI of Your VoC Program

A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.


View and Use ROI Calculator

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

Download Report
 

Confirmit Compass Fact Sheet

Confirmit Compass is the industry’s only independently scientifically validated Customer Experience (CX) Program Maturity Assessment Model. Download this fact sheet to learn how Confirmit Compass can help your organization ensure that your VoC program is perfectly tuned to your broader CX program, and shows its value every day.

Read Fact Sheet

Using Nudge Theory to Build a Successful Customer Experience Program

Watch this webinar with Chris Brown, Director, Customer Experience Management, at Confirmit where he shared guidance and best practices so your CX team can engage both customers and employees to ensure that your program drives real change. From real-life examples to how using ‘nudge theory’ can help to make your CX program successful, Chris will leave you with plenty of new ideas to deliver outstanding customer experiences.


View Webinar

Forrester Total Economic Impact™ of Confirmit Horizons™

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it!

View Video and Report

What Our Clients Are Saying

“As the industry changes so too does the ever-present need for comprehensive customer engagement and programs, Confirmit is at the forefront of this movement and by working together with its forward-thinking team, we are developing Voice of the Customer initiatives that will help to continue to make Canon Solutions America a true leader and proponent of campaigns built around customer feedback and interaction with our solutions.”

Kim Collins, Canon Solutions America

What Our Clients Are Saying

“Confirmit is always right there for us. Providing help when we need it. In 12 years, I have never had to think about looking for another mobile partner. Now that's feedback you can trust.”

Gustavo Gomez, Envirosell

What Our Clients Are Saying

“Every business decision comes back to giving a voice to your employees so leaders can best understand how the feedback impacts business operations, processes and performance. We use Confirmit Horizons to help us collect that feedback for consideration in our decision-making processes.”

Julie Moran, Trinity Information Services

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More
Our Services Training

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More
Our Services Consulting & Implementation

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More
Our Services Technical Support

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

Unruly: Bringing Emotional Intelligence to Digital Advertising

Unruly is an advertising technology company that gets videos watched, seen, shared and loved across the web. Unruly uses emotional audience data and user-friendly video formats to increase viewer engagement, brand performance and publisher revenues.

Read Case Study

CX Practitioners: Defining Your CX Strategy

In our 20 minute CX Practitioners webinar Defining Your CX Strategy, we set you on a course to assess the current state of your CX efforts, build your CX strategy (including your aspiration, charter and roadmap) and manage this strategy in an ongoing fashion.

View Webinar

Customer Experience in the Contact Center

In this webinar, Sarah Simon, VoC Specialist at Confirmit and Scott M. Broetzmann, President & CEO, Customer Care Measurement & Consulting discussed fundamentals to not only securing support for building a Voice of the Customer program into your contact center, but how to demonstrate real ROI that ensures long term success.

View Webinar

ORIMA Research Case Study

Evaluating the effects of a government program in remote Australia has its own unique challenges for even the most experienced field researchers. In this case study, you’ll learn how Orima harnessed Confirmit’s CAPI solution to run a project in these challenging conditions.

Read Case Study
 

Blurring the Digital and Physical Lines in Research

In this webinar, Holly DeMuro, Product Marketing Manager, Confirmit discussed a variety of ways companies can maximize the depth and quality of data and consumer feedback, leveraging both pure digital and merged digital/physical channels.

VIEW Webinar

B2B International Case Study

This case study demonstrates how B2B International has worked with Wolseley UK to seek the views of over 15,000 customers about the service and support provided by every Plumb, Parts and Drain Center branch or training facility.

Read Case Study

What Our Clients Are Saying

“We have a longstanding partnership with Confirmit and its ability to evolve, particularly when it comes to emerging data collection environments such as mobile, has allowed us to stay on the leading edge. This gives us the ability to provide our customers with solutions for all opportunities. Confirmit is a true partner and routinely provides us with proactive ideas on how to better incorporate its latest enhancements into our programming, and as a result, the organization has helped Delvinia to create more efficiencies, reduce costs, and deliver exceptional service to our clients.”

Adam Froman, Delvinia

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We selected Confirmit as the technology foundation for Youthscape because we wanted to provide the best possible experience for our panel members. This is crucial to ensure we maximize response rates in short timeframes and ensure the highest quality data for our subscribers.”

David Gregory, Swapit

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

Challenging the Status Quo: Driving
CATI Operations to the Next Level

When was the last time you thoroughly evaluated the technology that supports your CATI operations? Perhaps, it’s time to assess whether or not the technology supporting your CATI operations fosters optimal efficiency, productivity, and scalability for your business.

Read Ebook

Can You Do It Faster? Automation in Market Research

End users of research are more demanding than ever. They need insights to drive business decisions now. Sooner than now, if possible. Watch this webinar for this insightful and practical guide to automation to find out how your MR activities can benefit from taking the human element out of low-value tasks.

VIEW Webinar

 

W5 and Gas Networks Ireland Case Study

W5 is Ireland’s first ‘full-service’ customer experience design, measurement and engagement consultancy. The company works in partnership with clients to design and measure customer and employee experiences that differentiate and add value.

Read Full Case Study

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

Download Report

Using Nudge Theory to Build a Successful Customer Experience Program

Watch this webinar with Chris Brown, Director, Customer Experience Management, at Confirmit where he shared guidance and best practices so your CX team can engage both customers and employees to ensure that your program drives real change. From real-life examples to how using ‘nudge theory’ can help to make your CX program successful, Chris will leave you with plenty of new ideas to deliver outstanding customer experiences.


View Webinar

 

Blurring the Digital and Physical Lines in Research

In this webinar, Holly DeMuro, Product Marketing Manager, Confirmit discussed a variety of ways companies can maximize the depth and quality of data and consumer feedback, leveraging both pure digital and merged digital/physical channels.

VIEW Webinar

Beyond Engaged Whitepaper

In this whitepaper we focus on how today’s forward-thinking businesses are moving beyond “traditional” methods and towards developing new strategies for measuring and acting on employee engagement metrics.

View Whitepaper

Forrester Total Economic Impact™ of Confirmit Horizons™

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it!

View Video and Report

What Our Clients Are Saying

The most critical change that has taken place and added value for our customers is our business-wide focus on customer experience. The way in which we as a global business have shifted our thinking cannot be underestimated. It is a culture that is quickly moving to embedded stage, through every touchpoint, channel and geography - coupled with buy-in at all levels, from exec downwards and employee upwards."

Paula McKillen, RS Components

What Our Clients Are Saying

"Confirmit has transformed our employee surveys. We use the survey data to help make important decisions about programs and initiatives that drive employee satisfaction."

Rhonda Cooper, Omnicell, Inc

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

Hierarchy Management Fact Sheet

Staff hierarchies impact virtually every part of a business. Effectively managing them is imperative for quality and integrity of data collection and reporting for most VoC, VoE, and MR programs. The Confirmit Hierarchy Management module provides an easy-to-use interface for building, verifying, updating, and maintaining hierarchies so your VoE program can produce the highest quality results.

VIEW Fact Sheet

Confirmit Survey Designer

With Confirmit Survey Designer, you can create surveys leveraging a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods, all designed to engage your audiences and capture the insights you need.

VIEW Fact Sheet

Employee Engagement: A Strategic Differentiator for Today's Workforce

In this webinar, Sean Conry, Senior Sales & Alliance Director, Confirmit, and Robin Erickson, Ph. D., Vice President, Talent Acquisition, Enagagement and Retention Research, Bersin by Deloitte, Deloitte Consulting, LLP, reviewed ways that employee engagement can be a strategic differentiator to attract, develop, and retain talent.

View Webinar

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