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Richer Insights. Smarter Decisions.
Faster Reactions.

Our passion is to empower people to improve their world by making voices matter.
As the industry leader in B2B, Confirmit's software and services help businesses listen to their clients, markets, and employees voices, analyze insights, and take action to drive business growth.

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Voice of the Customer

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote culture change.

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Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge.

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Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience.

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Confirmit Employee Pulse

Confirmit Employee Pulse is the pulse survey module of Confirmit Employee Voices, the the Continuous Listening suite that enables you to run any type of employee feedback programme for a full picture of your business.

Download Factsheet

Growing Your B2B Profits

We have 20+ years’ experience working with top business-to-business (B2B) organizations all over the world. We’ll provide best practice tips and case studies that show you how our feedback programs can break down silos and drive business growth.

View eBook

Confirmit ACE Awards

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Download Now

Forrester Wave Report

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. Confirmit was cited as a leader.

Download Report

Best Practices in Dashboard Design

In this webinar, Phil Durand, Confirmit’s Director of Customer Experience Management, shared best practices in dashboard design and showed you tangible examples of highly effective dashboards.

View Webinar

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We can translate information routinely mined from our agent network into meaningful improvements for our customers and ultimately Philadelphia Insurance.”

Seth Hall, Philadelphia Insurance

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Amadeus Hospitality, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, Swisscom, and Virgin Money.

Learn More

Electrocomponents’ VoC/VoE-driven Approach Improves the Customer Experience

In 2012, RS Components embarked on an enterprise-wide transformation to improve its ability to compete on a global scale, serving over 1 million customers. In this Ovum case study, learn how the RS Components team set about building a customer experience program that captures customer feedback across multiple channels, 29 countries, and 17 languages.

Read Full Case Study

The Forrester Wave™: Customer Feedback Management Platforms

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms. Forrester’s analysts recognized that “Confirmit’s strengths lie in surveys, analysis, and guidance, especially for B2B firms."

View Report

The Secret to Survey Success? Make it Mobile!

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. In this webinar, Miguel Ramos, Product Marketing Manager at Confirmit, explained the value of a single survey for online and offline research at both the strategic and tactical level.

View Webinar

Growing Your B2B Profits 

We have 20+ years’ experience working with top business-to-business (B2B) organizations all over the world. We’ll provide best practice tips and case studies that show you how our feedback programs can break down silos and drive business growth.

View eBook

Confirmit ACE Awards

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Download Now

Forrester Wave Report

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. Confirmit was cited as a leader.

Download Report
 

Measure the Potential ROI of Your VoC Program

A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.


View and Use ROI Calculator

What Our Clients Are Saying

“As the industry changes so too does the ever-present need for comprehensive customer engagement and programs, Confirmit is at the forefront of this movement and by working together with its forward-thinking team, we are developing Voice of the Customer initiatives that will help to continue to make Canon Solutions America a true leader and proponent of campaigns built around customer feedback and interaction with our solutions.”

Kim Collins, Canon Solutions America

What Our Clients Are Saying

“Confirmit is always right there for us. Providing help when we need it. In 12 years, I have never had to think about looking for another mobile partner. Now that's feedback you can trust.”

Gustavo Gomez, Envirosell

What Our Clients Are Saying

“Every business decision comes back to giving a voice to your employees so leaders can best understand how the feedback impacts business operations, processes and performance. We use Confirmit Horizons to help us collect that feedback for consideration in our decision-making processes.”

Julie Moran, Trinity Information Services

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Amadeus Hospitality, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, Swisscom, and Virgin Money. 

Learn More

Electrocomponents’ VoC/VoE-driven Approach Improves the Customer Experience

In 2012, RS Components embarked on an enterprise-wide transformation to improve its ability to compete on a global scale, serving over 1 million customers. In this Ovum case study, learn how the RS Components team set about building a customer experience program that captures customer feedback across multiple channels, 29 countries, and 17 languages.

Read Full Report

Using Voice of the Customer Strategies for Better Customer Insights

Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights. The panel of experts in this roundtable webinar, discuss how listening to the Voice of the Customer can increase profits and productivity across your entire organization.

View Webinar

Diving Deeper & Predicting the Future: CX Analytics Explained

Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? You could plan the most effective steps to drive revenue or beat the competition. Sadly, there are no crystal balls in business so, in this webinar, Confirmit's Holly DeMuro and Tim Barker teamed up to demystify CX Analytics at every level.

View Webinar

Growing Your B2B Profits

We have 20+ years’ experience working with top business-to-business (B2B) organizations all over the world. We’ll provide best practice tips and case studies that show you how our feedback programs can break down silos and drive business growth.

View eBook

The Secret to Survey Success? Make it Mobile!

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. In this webinar, Miguel Ramos, Product Marketing Manager at Confirmit, explained the value of a single survey for online and offline research at both the strategic and tactical level.

View Webinar

CrossTab Case Study

 In this case study, you'll learn how Crosstab was has used Confirmit Horizons to deliver large, sophisticated research programs knowing that the platform's scalability, security and resilience will support them across their 26 markets.

Read Full Case Study

Best Practices in Dashboard Design

In this webinar, Phil Durand, Confirmit’s Director of Customer Experience Management, shared best practices in dashboard design and showed you tangible examples of highly effective dashboards.

View Webinar

What Our Clients Are Saying

“We have a longstanding partnership with Confirmit and its ability to evolve, particularly when it comes to emerging data collection environments such as mobile, has allowed us to stay on the leading edge. This gives us the ability to provide our customers with solutions for all opportunities. Confirmit is a true partner and routinely provides us with proactive ideas on how to better incorporate its latest enhancements into our programming, and as a result, the organization has helped Delvinia to create more efficiencies, reduce costs, and deliver exceptional service to our clients.”

Adam Froman, Delvinia

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We selected Confirmit as the technology foundation for Youthscape because we wanted to provide the best possible experience for our panel members. This is crucial to ensure we maximize response rates in short timeframes and ensure the highest quality data for our subscribers.”

David Gregory, Swapit

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Amadeus Hospitality, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, Swisscom, and Virgin Money. 

Learn More

Online Survey? Offline Survey? Does it Really Matter?

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. Smart Market Researchers are increasing response rates by combining online with offline mobile app research using a single survey. Join Miguel for this insightful and practical webinar about using seamless surveys for online and offline research at both the strategic and practical level.

View Webinar

Confirmit for Market Research eBook

The rise of digital communications and the expansion of consumer data are changing the definition of Market Research. This eBook provides an overview of the critical challenges faced by MR agencies and show you how Confirmit’s MR solutions can answer your business needs.

Read Ebook

 

Challenging the Status Quo: Driving CATI Operations to the Next Level

Technology is at the heart of CATI operations. Subpar system performance and technical limitations can have dire consequences for your business. This workbook helps you to perform a guided assessment of your current CATI technology and learn the best practices to drive success.

Read Ebook

Confirmit Employee Pulse

Confirmit Employee Pulse is the pulse survey module of Confirmit Employee Voices, the the Continuous Listening suite that enables you to run any type of employee feedback programme for a full picture of your business.

Download Factsheet

B2B Profits is Easy When you Listen

We have 20+ years’ experience working with top business-to-business (B2B) organizations all over the world. In the following pages, we’ll provide best practice tips and case studies that show you how our feedback programs can break down silos and drive business growth.

View eBook

Forrester Wave Report

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. Confirmit was cited as a leader.

Download Report

Beyond Engaged VoE Whitepaper

In this whitepaper we focus on how today’s forward-thinking businesses are moving beyond “traditional” methods and towards developing new strategies for measuring and acting on employee engagement metrics.

Read Whitepaper

What Our Clients Are Saying

The most critical change that has taken place and added value for our customers is our business-wide focus on customer experience. The way in which we as a global business have shifted our thinking cannot be underestimated. It is a culture that is quickly moving to embedded stage, through every touchpoint, channel and geography - coupled with buy-in at all levels, from exec downwards and employee upwards."

Paula McKillen, RS Components

What Our Clients Are Saying

"Confirmit has transformed our employee surveys. We use the survey data to help make important decisions about programs and initiatives that drive employee satisfaction."

Rhonda Cooper, Omnicell, Inc

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Amadeus Hospitality, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, Swisscom, and Virgin Money. 

Learn More

Electrocomponents’ VoC/VoE-driven Approach Improves the Customer Experience

In 2012, RS Components embarked on an enterprise-wide transformation to improve its ability to compete on a global scale, serving over 1 million customers. In this Ovum case study, learn how the RS Components team set about building a customer experience program that captures customer feedback across multiple channels, 29 countries, and 17 languages.

Read Full Report

Harness the Power of Video for Insight

With a new generation of employees comfortable with sharing their views via multimedia, there’s a real opportunity to increase response rates and gain an unprecedented level of qualitative insight to help drive effective decision making.In this webinar, we highlight best practices to capture and analyze video insights.

VIEW Webinar

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

View Video and Report

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