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Listen to customers, markets, and employees. Make smart decisions to drive better business outcomes.

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Survey Design & Data Collection > A Guide to Mobile Solutions >

 

Market Research

Enjoy Richer Data, Smarter Analysis, and Faster Delivery employing innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge. Learn More >

Voice of the Customer/ CX 

Deliver market-leading customer experiences through Richer Insight that help you make Smarter Decisions and take Action Faster to increase revenue, reduce costs, and promote cultural change. Learn More >

Voice of the Employee

Use the Voice of the Employee to uncover Richer Insights so you can make Smarter Decisions, and take Action Faster to enhance the employee experience, improve employee engagement, and drive business growth. Learn More >

What Our Clients Are Saying

“Once we found Confirmit and made the decision to engage with them, all our immediate needs were met, and we knew we could grow as a true partnership, together in the industry.”

What Our Clients Are Saying

“Our program is rooted in pragmatism and is tailored to each client, with a focus on delivering meaningful actions. Confirmit plays a crucial role in helping us deliver thisering to our clients”

Matthew Powell Director of London at B2B International
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What Our Clients Are Saying

“Confirmit allows us to do things in different ways as the industry evolves and is making our lives easier from a lot of different angles”

Patrick Elms V.P. of Research and Analytics, Culturati
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What Our Clients Are Saying

“I cannot overemphasize the valuable cultural change our organization has experienced thanks to the prompt, authoritative customer feedback that is now visible to our employees, executive and board .”

What Our Clients Are Saying

“A critical element of our CX program is that we are able to confidently point to real business results. We can see beyond increases in NPS and identify the financial impact of the action we have taken as a result of customer feedback."

James Elliott, Head of Operational Support, Bupa Global
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What Our Clients Are Saying

“PHLY’s VoC program is supported at all levels of the organization and is an integral part of PHLY’s DNA...Quite simply, Voice of the Customer is now part of how we conduct our business... period.”

Zancesca Spagnoletti Assistant Vice President of Customer Service at PHLY
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What Our Clients Are Saying

“We gather powerful, actionable insight by listening to all of the voices in our school communities. Measuring the end-to-end parent journey along with the employee and student experience – particularly across different academic year cycles – can be challenging, but the results are invaluable for our entire organization.”

Stephan Hogenbirk, Group CX Program Manager, Cognita
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What Our Clients Are Saying

“This is a unique platform, built using the combined technology expertise of Confirmit and our own experience of what really drives employee engagement.”

Our Services

At Confirmit, we understand the journey you’re on. It’s a long one and it can be a tough one, but we’re here to support you. We work closely with our clients as a trusted partner, with the services you need to support your business goals. From our world-class training programs, to our global consultants who become an extension of your own team, to our dedicated support agents, we work hand in hand with you. Every day - or just when you need us.

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Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

 

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Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

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Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

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Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of solutions for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include AIG Travel, Amadeus Hospitality, British Standards Institution, Cross-Tab, GfK, GlaxoSmithKline, GMO Research, Nielsen, RS Components, QRS, Siemens Building Technologies, Swisscom, and Virgin Money.

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Challenging the Status Quo: Driving CATI Operations to the Next Level

Technology is at the heart of CATI operations. Subpar system performance and technical limitations can have dire consequences for your business. This workbook helps you to perform a guided assessment of your current CATI technology and learn the best practices to drive success.

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Learn How to Engage Generation Z in Research

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z on their terms.

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Need Help Engaging Respondents? Mobile Needs to be a First Consideration!

Whether you want to collect feedback from your customers, markets, or employees, mobile needs to be a primary consideration and Confirmit is here to help! Check out this eBook to learn all about Confirmit's mobile capabilities.

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Is Your CX Program Falling Apart?

In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit helps you to look at your Customer Experience program like a great house. A fixer-upper with tremendous potential, but probably in need of some TLC. 

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The Survey is Dying! What Are You Going to do Now?

In this webinar, Claire Sporton, SVP CX Innovations at Confirmit will help you understand how to ensure that your CX program does not “die” along with the traditional survey

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Learn How You Can Use Technology to Better Understand Consumers and Markets

This eBook will provide real life use cases and case studies so you can quickly learn how technology can help you better understand the consumer.

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The Essential Role of Employee Voice in CX

This report will help you plot where you fall on the path to success, and how you can refine and improve your program.  

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Are you Trying to Improve EX in your Organization?

You’re not alone. In this webinar we will discuss the right measures for EX, and show you how to demonstrate the ROI of your efforts.  

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Agile EX Solution For The Modern Organization

Your EX strategy has to be in-step with your unique strategy and culture, and equally important, it must be aligned with employee journeys specific to you. In other words, one model doesn’t fit all!  

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