Celebrating 20 Years of
Voice of the Employee Excellence
We’ve spent 20 years delivering innovative solutions to drive Market Research, Voice of the Customer and Voice of the Employee programs. This year, we’re celebrating the secrets to our success - our solutions, our teams, and of course, our customers.
Celebrate with us!
The Inextricable Link Between VoC and VoE
Leading-edge businesses are now starting to realize the business benefits of linking Voice of the Customer (VoC) and Voice of the Employee (VoE), understanding that the way employees think, act and treat customers reflects the company ethos as a whole, and affects the way customers perceive the brand and the people behind it. In this white paper, we examine the inextricable link between VoC and VoE and provide best practices that will drive both customer and employee engagement.
View White paper
How to Drive Customer-Centric Actions in Retail
In this webinar, Kathleen Leischen, Leischen Marketing Research and Miguel Ramos, Mobile Practice Lead at Confirmit, explained how effective management of feedback actions can help your organization become more customer-centric and develop a motivated and engaged workforce, and provided real-life examples of how this has worked at other leading retail organizations.
Beyond Engaged: A New Approach to Employee Lifecycle Measurement and Management
On average, roughly 1 in 5 new employees in the US leave their employer within their first year. There is also empirical data that shows how engagement levels tend to dip dramatically when an employee reaches 2-3 years of tenure, just when you would hope for and expect performance to being ramping up.
What causes these trends? In this webinar, Robert Tate, Managing Director, PwC, and Sean Conry, Director, Voice of the Employee, Confirmit shared the answers to these questions and more.