Forrester Report: Getting To Yes: Five Strategies To Earn Cooperation From CX Ecosystem Stakeholders
With customer experience (CX) competition intensifying, businesses must look beyond mere cosmetic CX makeovers. to help CX pros succeed, this report details five strategies and 14 specific tactics to earn real partners throughout the ecosystem who will contribute to a better customer experience.
Make Actionable Decisions With
Customized real-time role-based reporting enables companies to analyze and distribute the right information to the right people at the right time, using customized reports and dashboards, and sophisticated alert management.
Forrester Report: Anchor Your CX Strategy In Customer Understanding
Great customer experiences stem from a company’s deep understanding of its customers’ motivations, goals, and behavior. In this report, we explain how customer experience (CX) professionals can employ the right customer research at the right moment to develop a resonant CX strategy.