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Richer Insights. Smarter Decisions.
Faster Reactions.

So easy, yet so powerful.
Confirmit's industry leading software and services help businesses listen to customers, markets and employees, analyze insights and take action to drive business growth.

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Voice of the Customer

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote culture change.

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Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge.

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Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience.

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Forrester Total Economic Impact™ of Confirmit Horizons™

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it!

View Report
 

The Path to Building an Integrated VoC Program

If you are like most companies, ensuring you meet and exceed customer expectations is a top priority. This begins with eliminating data silos and empowering employees with relevant insights that build long-lasting customer relationships. But gaining a 360-degree view of the customer experience can be a challenge.


VIEW REPORT

Forrester Report: Customer Obsession Is An Employee Engagement
Strategy, Too

Learn how challenging employees to deliver better CX will build stronger engagement among employees.

View Report
 

Forrester Report: 7 Steps To Successful Customer Experience
Measurement Programs

This report provides a performance management framework for key decision-making in a seven-step process that customer experience professionals must follow if they want to optimize their efforts on the path to customer experience maturity.


VIEW REPORT

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We can translate information routinely mined from our agent network into meaningful improvements for our customers and ultimately Philadelphia Insurance.”

Seth Hall, Philadelphia Insurance

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More
Our Services Training

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More
Our Services Consulting & Implementation

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More
Our Services Technical Support

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

2016 ACE Awards Winners’ Showcase
Case Study

Download the ACE Awards book and find out how AIG, Dell Software, Lloyds Banking Group, Siemens and many other companies across several industries achieved customer excellence!

Read Full Case Study

Siemens Corporation
Case Study

Siemens Corporation has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. The company has implemented Confirmit Horizons to run a comprehensive VoC program that has pushed NPS to unprecedented levels for the organization.

Read Full Case Study

BMG 
Case Study

In order to gather valuable insight from often hard-to-reach individuals and groups, BMG Research has long understood that constant innovation, both in terms of research methods and technology, is essential.

READ Full Case Study

Forrester Total Economic Impact™ of Confirmit Horizons™

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it!

View Report
 

The Path to Building an Integrated VoC Program

If you are like most companies, ensuring you meet and exceed customer expectations is a top priority. This begins with eliminating data silos and empowering employees with relevant insights that build long-lasting customer relationships. But gaining a 360-degree view of the customer experience can be a challenge.


VIEW REPORT
 

Forrester Report: 7 Steps To Successful Customer Experience
Measurement Programs

This report provides a performance management framework for key decision-making in a seven-step process that customer experience professionals must follow if they want to optimize their efforts on the path to customer experience maturity.


VIEW REPORT

Forrester Report: Customer Obsession Is An Employee Engagement
Strategy, Too

Learn how challenging employees to deliver better CX will build stronger engagement among employees.

View Report

What Our Clients Are Saying

“As the industry changes so too does the ever-present need for comprehensive customer engagement and programs, Confirmit is at the forefront of this movement and by working together with its forward-thinking team, we are developing Voice of the Customer initiatives that will help to continue to make Canon Solutions America a true leader and proponent of campaigns built around customer feedback and interaction with our solutions.”

Kim Collins, Canon Solutions America

What Our Clients Are Saying

“Confirmit is always right there for us. Providing help when we need it. In 12 years, I have never had to think about looking for another mobile partner. Now that's feedback you can trust.”

Gustavo Gomez, Envirosell

What Our Clients Are Saying

“Every business decision comes back to giving a voice to your employees so leaders can best understand how the feedback impacts business operations, processes and performance. We use Confirmit Horizons to help us collect that feedback for consideration in our decision-making processes.”

Julie Moran, Trinity Information Services

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

2016 ACE Awards Winners’ Showcase
Case Study

Download the ACE Awards book and find out how AIG, Dell Software, Lloyds Banking Group, Siemens and many other companies across several industries achieved customer excellence!

Read Full Case Study

Siemens Corporation
Case Study

Siemens Corporation has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. The company has implemented Confirmit Horizons to run a comprehensive VoC program that has pushed NPS to unprecedented levels for the organization.

Read Full Case Study

Equinix
Case Study

Gaining customer insights from around the world is a feat in itself. Making those insights immediately accessible and actionable in an information-driven world is nearly impossible for most.

Read Full Case Study

Celebrating 20 Years of
Market Research Excellence

We’ve spent 20 years delivering innovative solutions to drive Market Research, Voice of the Customer and Voice of the Employee programs. This year, we’re celebrating the secrets to our success - our solutions, our teams, and of course, our customers.

Celebrate with us!
 

Delivering Sophisticated and Agile Multi-Channel Research Programs

Delivering comprehensive, action-orientated and transparent research programs is at the heart of rc - research & consulting GmbH’s approach to business. Since its foundation in 2002, the company has quickly established itself as a trusted advisor for research-led programs at a national and global level. READ MORE

Read Full Case Study

SurveyMy- Harnessing Mobile Feedback to get the Full Picture

SurveyMy is one of the leading online and mobile Market Research companies working across Asia Pacific, providing a full range of data collection services.

Read Full Case Study

What Our Clients Are Saying

“We have a longstanding partnership with Confirmit and its ability to evolve, particularly when it comes to emerging data collection environments such as mobile, has allowed us to stay on the leading edge. This gives us the ability to provide our customers with solutions for all opportunities. Confirmit is a true partner and routinely provides us with proactive ideas on how to better incorporate its latest enhancements into our programming, and as a result, the organization has helped Delvinia to create more efficiencies, reduce costs, and deliver exceptional service to our clients.”

Adam Froman, Delvinia

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We selected Confirmit as the technology foundation for Youthscape because we wanted to provide the best possible experience for our panel members. This is crucial to ensure we maximize response rates in short timeframes and ensure the highest quality data for our subscribers.”

David Gregory, Swapit

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More
Our Services Training

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More
Our Services Consulting & Implementation

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More
Our Services Technical Support

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

2016 ACE Awards Winners’ Showcase
Case Study

Download the ACE Awards book and find out how AIG, Dell Software, Lloyds Banking Group, Siemens and many other companies across several industries achieved customer excellence!

Read Full Case Study

Facts International
Case Study

Facts International is an MR agency that prides itself on using innovative techniques to deliver insight to customers. When it became clear that providing tailored solutions was critical to future success, the team began to look for a solution that could deliver.

Read Full Case Study

BMG
Case Study

In order to gather valuable insight from often hard-to-reach individuals and groups, BMG Research has long understood that constant innovation, both in terms of research methods and technology, is essential.

Read Full Case Study

Celebrating 20 Years of
Voice of the Employee Excellence

We’ve spent 20 years delivering innovative solutions to drive Market Research, Voice of the Customer and Voice of the Employee programs. This year, we’re celebrating the secrets to our success - our solutions, our teams, and of course, our customers.

Celebrate with us!

Voice of the Employee: Driving Business Success Through an Engaged Workforce

An engaged workforce is at the heart of an engaged customer base. The Voice of the Employee is your sure-fire route to increasing employee engagement – and that means reduced churn, lower costs and a strong corporate culture.

View Fact Sheet

New Methods for Turning Employee Engagement into Business Intelligence

Most organizations understand that there is an intrinsic value in developing employee engagement. However, many companies are finding that it is no longer sufficient to only measure an engagement score once every 1-3 years. In this time, the face of an entire organization can change. Without the ability to monitor how engagement is affecting key business outcomes on a continuous and personalized basis, Talent Strategy will always be one step behind.

View Webinar

Beyond Engaged: A New Approach to Employee Lifecycle Measurement and Management

On average, roughly 1 in 5 new employees in the US leave their employer within their first year. There is also empirical data that shows how engagement levels tend to dip dramatically when an employee reaches 2-3 years of tenure, just when you would hope for and expect performance to being ramping up.

View Webinar

What Our Clients Are Saying

The most critical change that has taken place and added value for our customers is our business-wide focus on customer experience. The way in which we as a global business have shifted our thinking cannot be underestimated. It is a culture that is quickly moving to embedded stage, through every touchpoint, channel and geography - coupled with buy-in at all levels, from exec downwards and employee upwards."

Paula McKillen, RS Components

What Our Clients Are Saying

"Confirmit has transformed our employee surveys. We use the survey data to help make important decisions about programs and initiatives that drive employee satisfaction."

Rhonda Cooper, Omnicell, Inc

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More
Our Services Training

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More
Our Services Consulting & Implementation

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More
Our Services Technical Support

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

2016 ACE Awards Winners’ Showcase
Case Study

Download the ACE Awards book and find out how AIG, Dell Software, Lloyds Banking Group, Siemens and many other companies across several industries achieved customer excellence!

Read Full Case Study

Voice of the Employee -
A 360 Degree View
Factsheet

Confirmit’s solutions for 360 feedback are built on Confirmit Horizons, so as your company evolves, your 360 program can match your pace.

Read Factsheet

RS Components
Case Study

In 2014, RS Components undertook a strategic VoC program with the aim of systematically and consistently capturing insights into the customer experience across their organization through real-time reporting – including individual case management.

Read Full Case Study

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