Best Practices for Voice of the Customer Success Webinar
In this webinar learn how to listen to the Voice of the Customer through multiple channels, integrate that voice with existing data to generate powerful insights and take action to deliver business change.
Warm Embrace or About Face: How Social Should you be?
Monitoring social media is a big job, and it’s not something that you can just dip into every now and then if you want to do it effectively, in a way that drives action. This paper uses real life case studies and practical guidance to help you decide whether your business should turn its back and about face, or give social media a warm embrace.
Connecting the Voice of the Customer with ROI and Culture Change
Learn how RS components used RS Components used their Voice of the Customer program to deliver a consistent customer metric to drive and track customer experience improvements globally, using the insight gathered to determine, develop and deliver improved customer experience through clear journey mapping.