Measure the Potential ROI of Your VoC Program

A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

Confirmit Compass: What is Excellence in Customer Experience Programs?

Confirmit helps clients evaluate their own program strengths and weaknesses through its proprietary Compass Model that includes a comprehensive inventory of success factors. The model is implemented using the Compass CX Assessment, a checklist that serves as a basis for evaluation. This white paper tells the story of how we validated this tool, the insights it provides on best practices, and pertinent findings from a national benchmark survey conducted as part of the process.

Unlocking Insights With Text Analytics

While traditional surveys are a powerful medium for collecting feedback from customers, employees, and the wider market, they may not always facilitate the depth of insight you need to take your business to the next level. The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet. In this webinar we discuss the key benefits of applying text analytics and recommended best practices to achieve success.

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Voice of the Customer Business Case: What Should You Pack?

Building a business case for a Voice of the Customer program is a daunting task. So where do you start? How do you maximize your chance of success? In this webinar we looked at the end-to-end process for building a business case and getting it approved. This webinar will ensure you find it easier to get major projects approved, and understand more about the value of VoC programs.

Online Survey? Offline Survey? Does it Really Matter?

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. Smart Market Researchers are increasing response rates by combining online with offline mobile app research using a single survey. Join Miguel for this insightful and practical webinar about using seamless surveys for online and offline research at both the strategic and practical level.

ORIMA Research Case Study

Evaluating the effects of a government program in remote Australia has its own unique challenges for even the most experienced field researchers. In this case study, you’ll learn how Orima harnessed Confirmit’s CAPI solution to run a project in these challenging conditions.

Unlocking Insights With Text Analytics

While traditional surveys are a powerful medium for collecting feedback from customers, employees, and the wider market, they may not always facilitate the depth of insight you need to take your business to the next level. The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet. In this webinar we discuss the key benefits of applying text analytics and recommended best practices to achieve success.

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

Voice of the Employee: Driving Business Success Through an Engaged Workforce

An engaged workforce is at the heart of an engaged customer base. The Voice of the Employee is your sure-fire route to increasing employee engagement – and that means reduced churn, lower costs and a strong corporate culture. Read this whitepaper to learn how to drive your businesses success through employee engagement.

Using Nudge Theory to Build a Successful Customer Experience Program

Watch this webinar with Chris Brown, Director, Customer Experience Management, at Confirmit where he shared guidance and best practices so your CX team can engage both customers and employees to ensure that your program drives real change. From real-life examples to how using ‘nudge theory’ can help to make your CX program successful, Chris will leave you with plenty of new ideas to deliver outstanding customer experiences.

Forrester Total Economic Impact™ of Confirmit Horizons™

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it!