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Richer Insights. Smarter Decisions.
Faster Actions.

As the industry leader, Confirmit's software and services help businesses listen to customers, markets and employees, analyze insights and take action to drive business growth.

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Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge. Learn More >

Voice of the Customer/ CX 

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote cultural change. Learn More >

Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience. Learn More >

What Our Clients Are Saying

“Once we found Confirmit and made the decision to engage with them, all our immediate needs were met, and we knew we could grow as a true partnership, together in the industry.”

What Our Clients Are Saying

“Our program is rooted in pragmatism and is tailored to each client, with a focus on delivering meaningful actions. Confirmit plays a crucial role in helping us deliver thisering to our clients”

Matthew Powell Director of London at B2B International
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What Our Clients Are Saying

“Confirmit allows us to do things in different ways as the industry evolves and is making our lives easier from a lot of different angles”

Patrick Elms V.P. of Research and Analytics, Culturati
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What Our Clients Are Saying

“PHLY’s VoC program is supported at all levels of the organization and is an integral part of PHLY’s DNA...Quite simply, Voice of the Customer is now part of how we conduct our business... period.”

Zancesca Spagnoletti Assistant Vice President of Customer Service at PHLY
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What Our Clients Are Saying

“I cannot overemphasize the valuable cultural change our organization has experienced thanks to the prompt, authoritative customer feedback that is now visible to our employees, executive and board .”

What Our Clients Are Saying

“A critical element of our CX program is that we are able to confidently point to real business results. We can see beyond increases in NPS and identify the financial impact of the action we have taken as a result of customer feedback."

James Elliott, Head of Operational Support, Bupa Global
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What Our Clients Are Saying

“This is a unique platform, built using the combined technology expertise of Confirmit and our own experience of what really drives employee engagement.”

What Our Clients Are Saying

“We gather powerful, actionable insight by listening to all of the voices in our school communities. Measuring the end-to-end parent journey along with the employee and student experience – particularly across different academic year cycles – can be challenging, but the results are invaluable for our entire organization.”

Stephan Hogenbirk, Group CX Program Manager, Cognita
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Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

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Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

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Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

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Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

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Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Amadeus Hospitality, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, Swisscom, and Virgin Money. 

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Learn How to Engage Generation Z in Research

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z on their terms.

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Need Help Engaging Respondents? Mobile Needs to be a First Consideration!

Check out this eBook to learn all about Confirmit's mobile capabilities.

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Challenging the Status Quo: Driving CATI Operations to the Next Level

Technology is at the heart of CATI operations. Subpar system performance and technical limitations can have dire consequences for your business. This workbook helps you to perform a guided assessment of your current CATI technology and learn the best practices to drive success.

READ EBOOK

Is Your CX Program Falling Apart?

In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit helps you to look at your Customer Experience program like a great house. A fixer-upper with tremendous potential, but probably in need of some TLC.

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The Survey is Dying! What Are You Going to do Now?

In this webinar, Claire Sporton, SVP CX Innovations at Confirmit will help you understand how to ensure that your CX program does not “die” along with the traditional survey

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Learn How You Can Use Technology to Better Understand Consumers and Markets

This eBook will provide real life use cases and case studies so you can quickly learn how technology can help you better understand the consumer.

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Is Your CX Program Falling Apart?

In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit helps you to look at your Customer Experience program like a great house. A fixer-upper with tremendous potential, but probably in need of some TLC.

Watch Now

Harness the Power of Video for Insight

With a new generation of employees comfortable with sharing their views via multimedia, there’s a real opportunity to increase response rates and gain an unprecedented level of qualitative insight to help drive effective decision making.In this webinar, we highlight best practices to capture and analyze video insights.

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