Customer, Product & Employee Experience Software Solutions

Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge. Learn More >

Text Analytics Uncensored: Uses in Research and CX

Text analytics is established as a means of automating and streamlining categorization and analysis of sentiment behind text. While this is extremely valuable, researchers and CX pros often have a lot of questions. In this webinar, we bring together a panel of experts to answer questions about text analytics technology.

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The 2018 AIR Awards are now open!

The Confirmit AIR (Achievement in Insight and Research) Awards have been created to recognize innovation and excellence in Market Research and Insight practices. Open exclusively to Confirmit clients, the AIR Awards provide an opportunity for MR agencies and enterprise insight teams to showcase their success by demonstrating their commitment to delivering insight that drives business performance.

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An Innovative Approach to Fighting Survey Fatigue

How many times this week have you been invited to provide feedback by a company you’ve recently bought from? Survey fatigue is an important topic in Market Research, as respondents often experience it, and data quality can suffer as a result.

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Seeing is Believing: Visualizing Market Research Data

In this eBook you will learn how you can implement real-time, interactive data visualizations and reporting that provides your clients with high-quality research that drives business results.

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Voice of the Customer/ CX

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote cultural change. Learn More >

GDPR for CX. What Is It and What Do I Need to Do?

The EU has introduced new legal requirements known as GDPR which came into force in May 2018. In this on-demand webinar, Confirmit’s Arnt Feruglio and Tim Barker discuss the relevant points in the new legislation and give best practice examples of the changes you need to make.

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Confirmit Announces 2018 ACE Award Winners

Clients recognized for success in Customer Experience programs and commitment to driving business change and ROI. Confirmit has announced the winners of the 2018 Confirmit ACE (Achievement in Customer Excellence) Awards. This year’s program boasted a competitive applicant pool from a wide range of industries and countries around the world, including Australia, Ireland, Norway, Spain, the UK and the United States.

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B2B Ebook

You work hard to glean meaningful insights from the feedback you collect from your company’s Voice of the Customer (VoC) program. Unfortunately, organizational data silos can make it impossible for you to get the kind of holistic, real-time insights you need to improve the customer experience, anticipate customer behavior, drive organizational improvement, and maximize innovation and profitability.

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Diving Deeper & Predicting the Future - CX Analytics Explained

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward.

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Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience. Learn More >

Employee Engagement: Why Taking Your Pulse Matters

Are your employees engaged? According to Gallup research, 87% of employees are not. It’s time to rethink your employee engagement strategy! Join EJ Sieracki and Terry Lawlor for this webinar to learn about new approaches that create an environment of continuous listening to drive culture change.

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Confirmit Announces 2018 ACE Award Winners

Clients recognized for success in Employee Engagement and CX programs and commitment to driving business change and ROI. Confirmit has announced the winners of the 2018 Confirmit ACE (Achievement in Customer Excellence) Awards. This year’s program boasted a competitive applicant pool from a wide range of industries and countries around the world, including Australia, Ireland, Norway, Spain, the UK and the United States.

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Confirmit Horizons: Survey Design and Data Collection

Confirmit Employee Pulse

Confirmit Employee Pulse is the pulse survey module of Confirmit Employee Voices, the the Continuous Listening suite that enables you to run any type of employee feedback programme for a full picture of your business.

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Forrester Wave Report: Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

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What Our Clients Are Saying

“The implementation of Confirmit Horizons as our unified data collection system has revealed dramatically improved reporting capabilities. Real-time project reporting and cross-project reporting are both now default in our systems. These updated methods of reporting have resulted in a greater focus on the operational needs of our projects, improving our overall processes.

Daniel Glovich, Associate Director of Technology Solutions Group, Mathematica

What Our Clients Are Saying

“Edge Research is a pioneering MR company, and our continued success is linked directly to our ability to provide our clients with innovative methodologies and technologies that uncover important target audience perspectives. Our evaluation made it clear that Confirmit Horizons was the right technology to enable us to deliver the engaging respondent experience that clients demand.

Adam Burns, Chief Operations Officer and Senior Research Analyst, Edge Research

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We have a longstanding partnership with Confirmit and its ability to evolve, particularly when it comes to emerging data collection environments such as mobile, has allowed us to stay on the leading edge. This gives us the ability to provide our customers with solutions for all opportunities. Confirmit is a true partner and routinely provides us with proactive ideas on how to better incorporate its latest enhancements into our programming, and as a result, the organization has helped Delvinia to create more efficiencies, reduce costs, and deliver exceptional service to our clients.

Adam Froman, Delvinia

What Our Clients Are Saying

“The real-time and comprehensive feedback from the solution we’ve built with Confirmit, combined with Confirmit’s Action Management capabilities enables us to identify issues raised by members, act immediately when required, and make changes to systems or processes that will improve our members’ experience into the future.

Manuel Ledezma, Head of Member Experience, Credit Union Australia

What Our Clients Are Saying

“We are very excited by the opportunities presented by text analytics which will help us take customer insight to a new level. Our relationship with Confirmit has been a true partnership from day one, and I’m confident that by working closely with the Confirmit team on this expansion, we’ll be able to generate greater value than ever before.

Nick Brookes, Global Head of Customer & Performance Insight, RS Components

What Our Clients Are Saying

“It’s becoming more apparent that companies are willing to embrace agile feedback collection methods in order to increase the speed with which this impact can be identified, addressed and acted upon. Confirmit Horizons is key to enabling us to help businesses implement this agile approach.

Andy Brown, CEO, ENGAGE

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

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Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

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Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

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Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

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Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Amadeus Hospitality, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, Swisscom, and Virgin Money.

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