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Richer Insights. Smarter Decisions.
Faster Reactions.

So easy, yet so powerful.
Confirmit's industry leading software and services help businesses listen to customers, markets and employees, analyze insights and take action to drive business growth.

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Voice of the Customer

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote culture change.

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Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge.

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Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience.

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What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We can translate information routinely mined from our agent network into meaningful improvements for our customers and ultimately Philadelphia Insurance.”

Seth Hall, Philadelphia Insurance

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

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Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

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Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

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Eliminate Data Silos

Check out this infographic to learn how Confirmit can help you eliminate the organizational feedback silos that are holding your business back.

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Harness the Power of
Video for Insight

As research and feedback professionals push the boundaries of data collection to deliver deeper, richer insights, video has come to the forefront of engaging with respondents. Watch this webinar to learn how the addition of video can get to the heart of your audience’s attitudes and opinions to deliver extraordinary potential.

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SanDisk: Empowering Employees to Drive Business Success

In this video you can see how SanDisk empowers their employees to strengthen companywide commitment to their Voice of the Customer program and drive profitability.

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What Our Clients Are Saying

“As the industry changes so too does the ever-present need for comprehensive customer engagement and programs, Confirmit is at the forefront of this movement and by working together with its forward-thinking team, we are developing Voice of the Customer initiatives that will help to continue to make Canon Solutions America a true leader and proponent of campaigns built around customer feedback and interaction with our solutions.”

Kim Collins, Canon Solutions America

What Our Clients Are Saying

“Confirmit is always right there for us. Providing help when we need it. In 12 years, I have never had to think about looking for another mobile partner. Now that's feedback you can trust.”

Gustavo Gomez, Envirosell

What Our Clients Are Saying

“Every business decision comes back to giving a voice to your employees so leaders can best understand how the feedback impacts business operations, processes and performance. We use Confirmit Horizons to help us collect that feedback for consideration in our decision-making processes.”

Julie Moran, Trinity Information Services

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More
Our Services Training

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More
Our Services Consulting & Implementation

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More
Our Services Technical Support

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More


Voice of the Customer Metrics Guide

Choosing the right metrics to measure your VoC program success can be a big challenge. Learn about the most common and useful VoC metrics in this handy infographic.

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Confirmit and MyCustomer Guide to the Customer Journey

This ebook is designed to serve as an introduction to customer journey mapping, sharing insights from leading experts in the field so that you can learn more about the practice and how it can help your business. This includes practical tips on building the maps and how to best use them.

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7 Secrets to Voice of the Customer Success

It’s very easy to get VoC wrong. Programs rushed out for the wrong reasons, or created within the vacuum of a single department will never fulfill the destiny you hope for. In this whitepaper, we provide 7 steps to help you achieve VoC success.

View White Paper

What Our Clients Are Saying

“We have a longstanding partnership with Confirmit and its ability to evolve, particularly when it comes to emerging data collection environments such as mobile, has allowed us to stay on the leading edge. This gives us the ability to provide our customers with solutions for all opportunities. Confirmit is a true partner and routinely provides us with proactive ideas on how to better incorporate its latest enhancements into our programming, and as a result, the organization has helped Delvinia to create more efficiencies, reduce costs, and deliver exceptional service to our clients.”

Adam Froman, Delvinia

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We selected Confirmit as the technology foundation for Youthscape because we wanted to provide the best possible experience for our panel members. This is crucial to ensure we maximize response rates in short timeframes and ensure the highest quality data for our subscribers.”

David Gregory, Swapit

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More


Political Buzz

As the MR industry evolves and develops with the changing times, we need to develop new norms and methodologies to ensure we stay relevant and continue to deliver the insights that research buyers demand and need. 

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New Frontiers in Market
Research Data Collection

Only 37% of Market Research buyers (corporations) expect research spending to increase. In this report, we will explore some exciting new technology that will help you stay on the cutting edge of innovation.

Read Full Case Study

Facts International
Case Study

When it became clear that providing tailored solutions to the increasingly discerning client base was critical to its future success, the team at Facts International began to look for a solution that could provide the sophisticated technology that they needed.

Read Full Case Study

What Our Clients Are Saying

The most critical change that has taken place and added value for our customers is our business-wide focus on customer experience. The way in which we as a global business have shifted our thinking cannot be underestimated. It is a culture that is quickly moving to embedded stage, through every touchpoint, channel and geography - coupled with buy-in at all levels, from exec downwards and employee upwards."

Paula McKillen, RS Components

What Our Clients Are Saying

"Confirmit has transformed our employee surveys. We use the survey data to help make important decisions about programs and initiatives that drive employee satisfaction."

Rhonda Cooper, Omnicell, Inc

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More
Our Services Training

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More
Our Services Consulting & Implementation

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More
Our Services Technical Support

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More


Creating Continuous Improvement through Voice of the Employee

People often mention that their engagement programs are failing either because managers are asked to plan on things they cannot influence, or conversely because programs are put into place without sufficient input from the front line. In this webinar we presented ideas that will help HR professionals to think through building an employee feedback program.

View Webinar

Beyond Engaged: A New Approach to Employee Lifecycle Measurement and Management

On average, roughly 1 in 5 new employees in the US leave their employer within their first year. There is also empirical data that shows how engagement levels tend to dip dramatically when an employee reaches 2-3 years of tenure, just when you would hope for and expect performance to being ramping up.

View Webinar

Voice of the Employee: Driving Business Success Through an Engaged Workforce

An engaged workforce is at the heart of an engaged customer base. The Voice of the Employee is your sure-fire route to increasing employee engagement – and that means reduced churn, lower costs and a strong corporate culture.

View Fact Sheet

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