Customer, Product & Employee Experience Software Solutions

Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge. Learn More >

Learn about Confirmit’s End-to-End Solution for Market Research

Confirmit provides award-winning solutions and technologies for Market Research agencies who provide research and feedback services to their customers. Watch the video to learn more.

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What Does the Future of Market Research Hold?

Find out how the Norstat team is using technology to meet ever-changing MR challenges - from improving data quality to harnessing chatbots to improve qualitative data capture.

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Helping Clients Reach All Customers in a Growing Multi-Cultural World

“Confirmit allows us to do things in different ways as the industry evolves and is making our lives easier from a lot of different angles” Patrick Elms, Culturati

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Is it Time for Researchers to Stop Asking and Start Just Listening?

Hear Graeme discuss how MR needs to change to keep pace with client demands.

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Voice of the Customer/ CX

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote cultural change. Learn More >

Establish and Maintain a CX Program that Drives Business Results

Confirmit’s services and technology help businesses operationalize the Voice of the Customer to drive change throughout their organizations. Watch the video to learn more.

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State of Customer Experience: The Five Habits of Highly Effective CX Professionals

CX Expert Series: James Elliot, Bupa Global

In this video, James Elliot, Bupa Global talks about winning a Confirmit ACE (Achievement in Customer Excellence Award) Award. He highlights the importance of Voice of the Customer to the company, and talks about why being recognized as a Customer Experience leader was a powerful motivator to his team.

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Getting to the Heart of Every Customer Journey

Working with Confirmit has empowered the Wyndham Destinations CX team to find the true voice of their customers and inspire customer-led transformation programs.

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CX Expert Series - Terry DuVarney, PennyMac

How can a CX team of two really drive change across a business? Find out how Terry has built a network of internal stakeholders to do just that at PennyMac.

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Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience. Learn More >

Learn how Confirmit can Help you Listen to the Voice of the Employee

Confirmit helps businesses listen to employees, analyze data, and take action on the feedback. Our platform empowers companies to translate valuable data into insights that can be used to enhance the employee experience, which in turn impacts employee engagement, improves customer experience and ultimately drives business growth. Watch the video to learn more.

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Rethinking Employee Engagement: Why Taking Your Pulse Matters?

Do you need to rethinking employee engagement? In this webinar you’ll learn about the new approaches leading organizations are taking to drive powerful culture change by creating an environment of continuous listening.

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What are the Critical Issues in Building a Successful Employee Engagement Program?

In this video Mike cites the importance of having senior buy-in to any employee experience initiative, and how to ensure businesses are measuring the right things.

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How do you Move From an Annual VoE Survey to a Continuous Listening Approach?

Nick from Engage shares his views on the importance of making your program your own.

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What Our Clients Are Saying

“Once we found Confirmit and made the decision to engage with them, all our immediate needs were met, and we knew we could grow as a true partnership, together in the industry.”

Jean Davis, SVP of NPD
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What Our Clients Are Saying

“Our program is rooted in pragmatism and is tailored to each client, with a focus on delivering meaningful actions. Confirmit plays a crucial role in helping us deliver thisering to our clients”

Matthew Powell Director of London at B2B International
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What Our Clients Are Saying

“Confirmit allows us to do things in different ways as the industry evolves and is making our lives easier from a lot of different angles”

Patrick Elms V.P. of Research and Analytics, Culturati
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What Our Clients Are Saying

“I cannot overemphasize the valuable cultural change our organization has experienced thanks to the prompt, authoritative customer feedback that is now visible to our employees, executive and board .”

Voice of Customer Lead, LGIAsuper
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What Our Clients Are Saying

“PHLY’s VoC program is supported at all levels of the organization and is an integral part of PHLY’s DNA...Quite simply, Voice of the Customer is now part of how we conduct our business... period.”

Zancesca Spagnoletti Assistant Vice President of Customer Service at PHLY
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What Our Clients Are Saying

“A critical element of our CX program is that we are able to confidently point to real business results. We can see beyond increases in NPS and identify the financial impact of the action we have taken as a result of customer feedback."

James Elliott, Head of Operational Support, Bupa Global
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What Our Clients Are Saying

“This is a unique platform, built using the combined technology expertise of Confirmit and our own experience of what really drives employee engagement.”

Andy Brown, CEO, ENGAGE
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What Our Clients Are Saying

“We gather powerful, actionable insight by listening to all of the voices in our school communities. Measuring the end-to-end parent journey along with the employee and student experience – particularly across different academic year cycles – can be challenging, but the results are invaluable for our entire organization.”

Stephan Hogenbirk, Group CX Program Manager, Cognita
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Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

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Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

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Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

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Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

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Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Amadeus Hospitality, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, Swisscom, and Virgin Money.

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