The Total Economic Impact™
of Confirmit Horizons™

We recently worked with Forrester Consulting to analyze the total economic impact that Confirmit has on is customers and the results were thrilling! Go ahead, explore the high-level results of this recent study and see just how Confirmit positively impacts our customer's profitability.

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Make Actionable Decisions with Real Time Data

Customized real-time role-based reporting enables companies to analyze and distribute the right information to the right people at the right time, using customized reports and dashboards, and sophisticated alert management!

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IRM Acquisition Marks Launch of Confirmit Australia

The acquisition of IRM demonstrates Confirmit’s ongoing strategy to expand its offering to meet market needs, and its determination to deliver the highest quality and most comprehensive range of services and solutions to customers around the world.

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What Our Clients Are Saying

“We have yet to find an operation in our day-to-day operations that Confirmit cannot address with ease. We are provided with proof of Confirmit’s commitment to excellence on a daily basis. Confirmit ‘has our back’ thanks.”

Danyo Dimitrov, Managing Director, JTN Research
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What Our Clients Are Saying

“Confirmit has enabled us to instill a self-service culture across our organization, and data is used for continuous improvement across the company. The ability to drive action management has helped drive unprecedented NPS improvements - internal and external - to deliver an unmatched experience.”

Jim Katzman, Customer Experience, Asurion
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What Our Clients Are Saying

“Having the capability to consistently gather insight globally from our customers is critical to our continued success. This is our starting point, prioritizing and taking action to improve and innovate where customers tell us it matters most; our partnership with Confirmit is core to this. Confirmit Horizons enables us to integrate CRM and financial data with our VoC program, thus honing our insight further and taking action based upon solid foundations and ROI clarity.”

Scott Jayes, Global Head of Customer Service, RS Components

Confirmit Horizons:
So Easy yet so Powerful

The most powerful, scalable, comprehensive and secure software platform for capturing, mapping and analyzing customer, employee and market data from all channels and touchpoints. Leverage that data with Horizons to drive strategic actions necessary for business success.

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Trusted By

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting.

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  • bmg
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  • SanDisk
  • tyco
  • omnicell
  • louis allin
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  • carlson wagonlit
  • sandisk
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SanDisk
Case Study

Fostering growth for positive business results

To date, the impact of SanDisk’s VoC program can be seen in an increase in product qualification scores and in the area of order management by as much as 20% year over year. Using the insight powered by Confirmit, SanDisk identified these areas as ones that would most move the customer loyalty needle. With the technology, talent and expertise of its partner Confirmit, SanDisk quickly and dramatically improved its relationship with employees and customers to stimulate business success.

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Analyst
Report

What's New with CFM Vendors

The dynamic customer feedback management (CFM) market is constantly evolving and customer experience (CX) professionals often struggle to navigate the ever-changing vendor landscape. Forrester Research, Inc. recently published a new report called "What's New with Customer Feedback Management Vendors", March 2015, that provides CX pros the crucial insights they need to understand their options. Download this report to learn more about making the best decisions in this complex CX world.

Download the Report