Confirmit ACE Awards

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

Measure the Potential ROI of Your VoC Program

A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.

Best Practices in Dashboard Design

Voice of the Customer dashboards are an excellent tool for sharing customer feedback and driving organizational improvements. Effectively designed dashboards help everyone in your organization understand and navigate CX data. Unfortunately, it can be challenging to decide what to include, what not to include, and how to organize it all effectively. In this webinar, Phil Durand, Confirmit’s Director of Customer Experience Management, shared best practices in dashboard design and showed you tangible examples of highly effective dashboards.

Diving Deeper & Predicting the Future: CX Analytics Explained

Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? You could plan the most effective steps to drive revenue or beat the competition. Sadly, there are no crystal balls in business so, in this webinar, Confirmit's Holly DeMuro and Tim Barker teamed up to demystify CX Analytics at every level.

The Secret to Survey Success? Make it Mobile!

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. In this webinar, Miguel Ramos, Product Marketing Manager at Confirmit, explained the value of a single survey for online and offline research at both the strategic and tactical level.

Confirmit Horizons: Survey Design and Data Collection

Confirmit provides businesses and researchers a powerful, end-to-end solution supporting the entire survey project lifecycle, from panel management and sampling to reporting and data visualization and all the analysis in between. It caters to all data collection methods, including web, mobile, face-to-face interviewing (CAPI), phone (CATI), social media, and integrates with external business systems enabling you to take advantage of the most complete, feature-rich, and robust set of tools available – all in one place! In this eBook we’ll give you a taste of Confirmit Horizons survey capabilities, from design to delivery.

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CrossTab Case Study

 In this case study, you'll learn how Crosstab was has used Confirmit Horizons to deliver large, sophisticated research programs knowing that the platform's scalability, security and resilience will support them across their 26 markets.

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

Video Blog: Employee Engagement – Building A Magnetic Culture

This video helps define employee engagement, addresses where the ownership should be for engagement, explores the importance of engagement, and outlines some of the most meaningful outcomes that come with building a culture of engagement. This video and the rest of the series will no doubt help you and your team take your organization to the next level.

Confirmit Horizons: Survey Design and Data Collection

Confirmit provides businesses and researchers a powerful, end-to-end solution supporting the entire survey project lifecycle, from panel management and sampling to reporting and data visualization and all the analysis in between. It caters to all data collection methods, including web, mobile, face-to-face interviewing (CAPI), phone (CATI), social media, and integrates with external business systems enabling you to take advantage of the most complete, feature-rich, and robust set of tools available – all in one place! In this eBook we’ll give you a taste of Confirmit Horizons survey capabilities, from design to delivery.

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Beyond Engaged VoE Whitepaper

In this whitepaper we focus on how today’s forward-thinking businesses are moving beyond “traditional” methods and towards developing new strategies for measuring and acting on employee engagement metrics.