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We empower people to improve their world by making voices matter

As the industry leader in B2B, Confirmit's leading software and services help businesses listen to customers, markets and employees, analyze insights and take action to drive business growth.

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Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge. Learn More >

Voice of the Customer/ CX 

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote cultural change. Learn More >

Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience. Learn More >

What Our Clients Are Saying

“The implementation of Confirmit Horizons as our unified data collection system has revealed dramatically improved reporting capabilities. Real-time project reporting and cross-project reporting are both now default in our systems. These updated methods of reporting have resulted in a greater focus on the operational needs of our projects, improving our overall processes.

Daniel Glovich, Associate Director of Technology Solutions Group, Mathematica

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We have a longstanding partnership with Confirmit and its ability to evolve, particularly when it comes to emerging data collection environments such as mobile, has allowed us to stay on the leading edge. This gives us the ability to provide our customers with solutions for all opportunities. Confirmit is a true partner and routinely provides us with proactive ideas on how to better incorporate its latest enhancements into our programming, and as a result, the organization has helped Delvinia to create more efficiencies, reduce costs, and deliver exceptional service to our clients.

Adam Froman, Delvinia

What Our Clients Are Saying

“Edge Research is a pioneering MR company, and our continued success is linked directly to our ability to provide our clients with innovative methodologies and technologies that uncover important target audience perspectives. Our evaluation made it clear that Confirmit Horizons was the right technology to enable us to deliver the engaging respondent experience that clients demand.

Adam Burns, Chief Operations Officer and Senior Research Analyst, Edge Research

What Our Clients Are Saying

“The real-time and comprehensive feedback from the solution we’ve built with Confirmit, combined with Confirmit’s Action Management capabilities enables us to identify issues raised by members, act immediately when required, and make changes to systems or processes that will improve our members’ experience into the future.

Manuel Ledezma, Head of Member Experience, Credit Union Australia

What Our Clients Are Saying

“It’s becoming more apparent that companies are willing to embrace agile feedback collection methods in order to increase the speed with which this impact can be identified, addressed and acted upon. Confirmit Horizons is key to enabling us to help businesses implement this agile approach.

Andy Brown, CEO, ENGAGE

What Our Clients Are Saying

“We are very excited by the opportunities presented by text analytics which will help us take customer insight to a new level. Our relationship with Confirmit has been a true partnership from day one, and I’m confident that by working closely with the Confirmit team on this expansion, we’ll be able to generate greater value than ever before.

Nick Brookes, Global Head of Customer & Performance Insight, RS Components

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

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Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

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Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

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Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

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Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Amadeus Hospitality, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, Swisscom, and Virgin Money. 

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Challenging the Status Quo: Driving CATI Operations to the Next Level

Technology is at the heart of CATI operations. Subpar system performance and technical limitations can have dire consequences for your business. This workbook helps you to perform a guided assessment of your current CATI technology and learn the best practices to drive success.

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Confirmit for Market Research eBook

The rise of digital communications and the expansion of consumer data are changing the definition of Market Research. This eBook provides an overview of the critical challenges faced by MR agencies and show you how Confirmit’s MR solutions can answer your business needs.

READ EBOOK

Online Survey? Offline Survey? Does it Really Matter?

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. Smart Market Researchers are increasing response rates by combining online with offline mobile app research using a single survey. Join Miguel for this insightful and practical webinar about using seamless surveys for online and offline research at both the strategic and practical level.

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Electrocomponents’ VoC/VoE-driven Approach Improves the Customer Experience

In 2012, RS Components embarked on an enterprise-wide transformation to improve its ability to compete on a global scale, serving over 1 million customers. In this Ovum case study, learn how the RS Components team set about building a customer experience program that captures customer feedback across multiple channels, 29 countries, and 17 languages.

Read Full Case Study

Using Voice of the Customer Strategies for Better Customer Insights

Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights. The panel of experts in this roundtable webinar, discuss how listening to the Voice of the Customer can increase profits and productivity across your entire organization.

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Diving Deeper & Predicting the Future: CX Analytics Explained

Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? You could plan the most effective steps to drive revenue or beat the competition. Sadly, there are no crystal balls in business so, in this webinar, Confirmit's Holly DeMuro and Tim Barker teamed up to demystify CX Analytics at every level.

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Electrocomponents’ VoC/VoE-driven Approach Improves the Customer Experience

In 2012, RS Components embarked on an enterprise-wide transformation to improve its ability to compete on a global scale, serving over 1 million customers. In this Ovum case study, learn how the RS Components team set about building a customer experience program that captures customer feedback across multiple channels, 29 countries, and 17 languages.

Read Full Case Study

The Forrester Wave™: Customer Feedback Management Platforms

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms. Forrester’s analysts recognized that "Confirmit’s strengths lie in surveys, analysis, and guidance, especially for B2B firms."

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Harness the Power of Video for Insight

With a new generation of employees comfortable with sharing their views via multimedia, there’s a real opportunity to increase response rates and gain an unprecedented level of qualitative insight to help drive effective decision making.In this webinar, we highlight best practices to capture and analyze video insights.

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