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Richer Insights. Smarter Decisions.
Faster Reactions.

So easy, yet so powerful.
Confirmit's industry leading software and services help businesses listen to customers, markets and employees, analyze insights and take action to drive business growth.

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Voice of the Customer

Deliver market-leading customer experiences, and use VoC insight to make smarter decisions that increase revenue, reduce costs, and promote culture change.

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Market Research

Employ innovative research techniques that increase productivity, produce impactful reporting, and ensure you maintain your competitive edge.

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Voice of the Employee

Use the Voice of the Employee to drive employee engagement, improve retention, performance, and support your customer experience.

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Measure the Potential ROI of Your VoC Program

A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.


View and Use ROI Calculator

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

Download Report

Forrester Total Economic Impact™ of Confirmit Horizons™

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it!

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The Path to Building an Integrated VoC Program

If you are like most companies, ensuring you meet and exceed customer expectations is a top priority. This begins with eliminating data silos and empowering employees with relevant insights that build long-lasting customer relationships. But gaining a 360-degree view of the customer experience can be a challenge.

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Electrocomponents’ VoC/VoE-driven Approach Improves the Customer Experience

In 2012, RS Components embarked on an enterprise-wide transformation to improve its ability to compete on a global scale, serving over 1 million customers. In this Ovum case study, learn how the RS Components team set about building a customer experience program that captures customer feedback across multiple channels, 29 countries, and 17 languages.

Read Full Case Study

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We can translate information routinely mined from our agent network into meaningful improvements for our customers and ultimately Philadelphia Insurance.”

Seth Hall, Philadelphia Insurance

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

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Siemens Corporation

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. Each division within Siemens constantly looks for ways to increase efficiencies and grow its customer base.

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The Forrester Wave™: Customer Feedback Management Platforms

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms. Forrester’s analysts recognized that “Confirmit’s strengths lie in surveys, analysis, and guidance, especially for B2B firms."

View Report

The Secret to Survey Success? Make it Mobile!

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. In this webinar, Miguel Ramos, Product Marketing Manager at Confirmit, explained the value of a single survey for online and offline research at both the strategic and tactical level.

View Webinar
 

Measure the Potential ROI of Your VoC Program

A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.


View and Use ROI Calculator

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

Download Report

Electrocomponents’ VoC/VoE-driven Approach Improves the Customer Experience

In 2012, RS Components embarked on an enterprise-wide transformation to improve its ability to compete on a global scale, serving over 1 million customers. In this Ovum case study, learn how the RS Components team set about building a customer experience program that captures customer feedback across multiple channels, 29 countries, and 17 languages.

Read Full Report

Using Voice of the Customer Strategies for Better Customer Insights

Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights. The panel of experts in this roundtable webinar, discuss how listening to the Voice of the Customer can increase profits and productivity across your entire organization.

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Diving Deeper & Predicting the Future: CX Analytics Explained

Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? You could plan the most effective steps to drive revenue or beat the competition. Sadly, there are no crystal balls in business so, in this webinar, Confirmit's Holly DeMuro and Tim Barker teamed up to demystify CX Analytics at every level.

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What Our Clients Are Saying

“As the industry changes so too does the ever-present need for comprehensive customer engagement and programs, Confirmit is at the forefront of this movement and by working together with its forward-thinking team, we are developing Voice of the Customer initiatives that will help to continue to make Canon Solutions America a true leader and proponent of campaigns built around customer feedback and interaction with our solutions.”

Kim Collins, Canon Solutions America

What Our Clients Are Saying

“Confirmit is always right there for us. Providing help when we need it. In 12 years, I have never had to think about looking for another mobile partner. Now that's feedback you can trust.”

Gustavo Gomez, Envirosell

What Our Clients Are Saying

“Every business decision comes back to giving a voice to your employees so leaders can best understand how the feedback impacts business operations, processes and performance. We use Confirmit Horizons to help us collect that feedback for consideration in our decision-making processes.”

Julie Moran, Trinity Information Services

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More
Our Services Training

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More
Our Services Consulting & Implementation

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More
Our Services Technical Support

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

Confirmit Compass: What is Excellence in Customer Experience Programs?

Confirmit helps clients evaluate their own program strengths and weaknesses through its proprietary Compass Model that includes a comprehensive inventory of success factors. The model is implemented using the Compass CX Assessment, a checklist that serves as a basis for evaluation. This white paper tells the story of how we validated this tool, the insights it provides on best practices, and pertinent findings from a national benchmark survey conducted as part of the process.

Read White Paper

Unlocking Insights With Text Analytics

While traditional surveys are a powerful medium for collecting feedback from customers, employees, and the wider market, they may not always facilitate the depth of insight you need to take your business to the next level. The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet. In this webinar we discuss the key benefits of applying text analytics and recommended best practices to achieve success.

View Webinar

Voice of the Customer Business Case: What Should You Pack?

Building a business case for a Voice of the Customer program is a daunting task. So where do you start? How do you maximize your chance of success? In this webinar we looked at the end-to-end process for building a business case and getting it approved. This webinar will ensure you find it easier to get major projects approved, and understand more about the value of VoC programs.

View Webinar

The Secret to Survey Success? Make it Mobile!

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. In this webinar, Miguel Ramos, Product Marketing Manager at Confirmit, explained the value of a single survey for online and offline research at both the strategic and tactical level.

View Webinar
 

Confirmit for Market Research eBook

The rise of digital communications and the expansion of consumer data are changing the definition of Market Research. This eBook provides an overview of the critical challenges faced by MR agencies and show you how Confirmit’s MR solutions can answer your business needs.

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Challenging the Status Quo: Driving CATI Operations to the Next Level

Technology is at the heart of CATI operations. Subpar system performance and technical limitations can have dire consequences for your business. This workbook helps you to perform a guided assessment of your current CATI technology and learn the best practices to drive success.

View Ebook

What Our Clients Are Saying

“We have a longstanding partnership with Confirmit and its ability to evolve, particularly when it comes to emerging data collection environments such as mobile, has allowed us to stay on the leading edge. This gives us the ability to provide our customers with solutions for all opportunities. Confirmit is a true partner and routinely provides us with proactive ideas on how to better incorporate its latest enhancements into our programming, and as a result, the organization has helped Delvinia to create more efficiencies, reduce costs, and deliver exceptional service to our clients.”

Adam Froman, Delvinia

What Our Clients Are Saying

“Our award-winning research has been built on the philosophy of getting our clients closer to their customers. We started using Confirmit back in 1999 and their technology has been a core part of our success, in terms of being able to offer robust, scalable and customizable research solutions for clients. 17 years after our relationship began, the world of insight has changed dramatically, but our partnership with Confirmit means we are perfectly placed to continue to deliver fast, business-critical insights to our clients. We’re delighted to be one of Confirmit’s longest-standing partners, and look forward to many more years working together.”

Andy Buckley, Join the Dots

What Our Clients Are Saying

“We selected Confirmit as the technology foundation for Youthscape because we wanted to provide the best possible experience for our panel members. This is crucial to ensure we maximize response rates in short timeframes and ensure the highest quality data for our subscribers.”

David Gregory, Swapit

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs and leveraging employee engagement tools, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons market research software. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

Online Survey? Offline Survey? Does it Really Matter?

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. Smart Market Researchers are increasing response rates by combining online with offline mobile app research using a single survey. Join Miguel for this insightful and practical webinar about using seamless surveys for online and offline research at both the strategic and practical level.

View Webinar

ORIMA Research Case Study

Evaluating the effects of a government program in remote Australia has its own unique challenges for even the most experienced field researchers. In this case study, you’ll learn how Orima harnessed Confirmit’s CAPI solution to run a project in these challenging conditions.

Read Case Study

 

Unlocking Insights With Text Analytics

While traditional surveys are a powerful medium for collecting feedback from customers, employees, and the wider market, they may not always facilitate the depth of insight you need to take your business to the next level. The deepest insights often lie hidden in unstructured, freeform content stored within open-ended survey responses, internal business systems, and scattered across the Internet. In this webinar we discuss the key benefits of applying text analytics and recommended best practices to achieve success.

View Webinar

Forrester Wave Report:
Confirmit Cited as a Leader

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

Download Report

Electrocomponents’ VoC/VoE-driven Approach Improves the Customer Experience

In 2012, RS Components embarked on an enterprise-wide transformation to improve its ability to compete on a global scale, serving over 1 million customers. In this Ovum case study, learn how the RS Components team set about building a customer experience program that captures customer feedback across multiple channels, 29 countries, and 17 languages.

Read Full Report

Harness the Power of Video for Insight

With a new generation of employees comfortable with sharing their views via multimedia, there’s a real opportunity to increase response rates and gain an unprecedented level of qualitative insight to help drive effective decision making.In this webinar, we highlight best practices to capture and analyze video insights.

View Webinar

What Our Clients Are Saying

The most critical change that has taken place and added value for our customers is our business-wide focus on customer experience. The way in which we as a global business have shifted our thinking cannot be underestimated. It is a culture that is quickly moving to embedded stage, through every touchpoint, channel and geography - coupled with buy-in at all levels, from exec downwards and employee upwards."

Paula McKillen, RS Components

What Our Clients Are Saying

"Confirmit has transformed our employee surveys. We use the survey data to help make important decisions about programs and initiatives that drive employee satisfaction."

Rhonda Cooper, Omnicell, Inc

Our Services

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Learn More

Training

Confirmit has trained thousands of users on Confirmit Horizons. Our training courses help you master essential product functionality to get the most from your Confirmit investment.

Learn More

Consulting & Implementation

Our value-added services provide expert assistance to ensure you successfully implement Confirmit’s solutions and maximize your Return on Investment.

Learn More

Technical Support

Confirmit employs dedicated teams of experienced consultants to provide you with extensive project management, as well as all the technical and program support you need.

Learn More

Join Our List of Satisfied Clients

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, and Swisscom.

Learn More

Voice of the Employee: Driving Business Success Through an Engaged Workforce

An engaged workforce is at the heart of an engaged customer base. The Voice of the Employee is your sure-fire route to increasing employee engagement – and that means reduced churn, lower costs and a strong corporate culture. Read this whitepaper to learn how to drive your businesses success through employee engagement.

Read White Paper

Using Nudge Theory to Build a Successful Customer Experience Program

Watch this webinar with Chris Brown, Director, Customer Experience Management, at Confirmit where he shared guidance and best practices so your CX team can engage both customers and employees to ensure that your program drives real change. From real-life examples to how using ‘nudge theory’ can help to make your CX program successful, Chris will leave you with plenty of new ideas to deliver outstanding customer experiences.

VIEW Webinar

Forrester Total Economic Impact™ of Confirmit Horizons™

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it!

View Video and Report

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