Case Study: Farmers Insurance
Creating a Culture of Continuous Improvement
- How do you correlate employee engagement with customer engagement?
- Learn how to use feedback to make key investment decisions.
- Identify opportunities to streamline processes and reduce costs.
Famers Insurance has turned feedback into a driver for change across the company, from the contact center to the board room. Learn how sharing feedback creates common goals, drives smart investment, and builds a better business.
"Using the Confirmit platform to make feedback accessible across the business has enabled us to create a culture of continuous improvement." Debra Lechner, Farmers Insurance Group