Understanding the Voice of your Customer

 

Understand Voice of the Customer to Increase ROI

Return on Investment is key to your Voice of the Customer program. You need that solid ROI to ensure the long-term success of your program and create measurable value for your company. Confirmit enables companies to drive ROI by identifying what really matters to customers and where investment will maximize growth.

We are here to help

Request a Demo
#

The Power of Text Analytics

Learn about the key role that unstructured data can play in the quest for ROI in your customer experience program.

What our customers have to say:

"Text analytics can add a critical and powerful dimension to your customer experience program, by enabling you to tap into your customers’ universe, and not just your own."

 
#

Case Study: Farmers Insurance

Find out how Farmers uses Confirmit to turn customer feedback into insight that drives investment in processes and employees.

What our customers have to say:

"With the feedback we receive, we are able to accurately pinpoint training needs. We’re really sharp on what needs addressing."
by Debra Lechner, Farmers Insurance Group

Customer Experiences That Increase Revenue

Great customer experiences drive loyalty, repeat purchases and positive word-of-mouth. Confirmit's Voice of the Customer solutions enable you to understand the experiences you offer now—and what you need to provide in the future to secure competitive advantage and higher revenue.

We are here to help

Request a Demo
#

The Contact Center Battleground

Learn how to use your contact center as a listening post. Gather feedback quickly and effectively, and share it across your business so you can address individual customer concerns, build an engaged workforce, and streamline your business processes to reduce costs and boost revenue.

What our customers have to say:

"Since implementing the Confirmit platform last year, our revenues have increased by 350%."
by Corinne Sandler, Founder and CEO, Fresh Intelligence

#

Case Study: ZipRealty

Find out how this dynamic realtor generated thousands of warm leads by using a Voice of the Customer program to drive referrals through Confirmit's alerting capabilities.

What our customers have to say:

"Warm leads go cold, so Confirmit’s immediate alerting action maximizes the agents’ ability to turn referrals into new business."
by Heidi Phan, Director, Customer Engagement

Streamline Your Processes

For Market Research agencies and leading enterprises alike, effective business processes are crucial to keeping costs under control and satisfying customers. Confirmit enables MR agencies to streamline processes by harnessing the power of a single platform. Businesses running VoC programs can pinpoint areas where processes are hindering success.

We are here to help

Request a Demo
#

Case Study: Anthony & Sylvan

Anthony & Sylvan operates in a referrals-driven industry. Learn how process improvements were driven by a VoC program.

What our customers have to say:

"We have used feedback to improve communication with customers...it’s all part of the process of changing behavior to improve the customer experience."
by Ken Sloan, VP Human Resources, Anthony & Sylvan

#

Case Study: Norstat

Discover how Norstat was able to streamline its processes by consolidating its MR activities onto the Confirmit platform.

What our customers have to say:

"As a result of our consolidation onto Confirmit, we have seen a significant reduction in project timescales and a 53 percent improvement in project management productivity across the organization"
by Claes Romberg, Panel Manager, Norstat

#

Closed Loop Alerting

An alerting system ensures that you react quickly to individual customers, streamlining complaints processes, and improving the way your business operates.

What our customers have to say:

"Executives and front line employees alike look at the data and discuss how we can use it to improve our services further. It helps ensure a common goal so that we are all working together."
by Debra Lechner, Farmers Insurance Group

Insight That Drives Action

Feedback and Market Research have moved beyond providing background information—there is a real need to provide clear, actionable insight to the business. Confirmit enables you to share Voice of the Customer data across your company, so stakeholders have the insight they need at their fingertips.

We are here to help

Request a Demo
#

MR in the Boardroom

As the need for "insight" sits high on the corporate agenda, Market Research is adapting to the delivery of meaningful data upon which strategic decisions can be made.

What our customers have to say:

"We've been able to measure our customer satisfaction more effectively. We can respond faster to feedback, and update our training programs, customer service, and facilities faster as a result."
by Rick Bedard, Director of Training Operations, FlightSafety.

#

Implementing Mobile Strategy

The adoption of mobile devices represents a huge technological innovation. Learn how to integrate mobile with other research channels to deliver incredible insight.

What our customers have to say:

"The combination of Confirmit’s mobile data collection with its reporting and dashboard capabilities is a grand slam home-run.  All data collected via a survey - including responses, video, and pictures – can be accessed online via one comprehensive site."
by Bruce Gillman, Lieberman Research

#

Are You Listening?

Understand how to ensure your VoC program is tightly integrated with the rest of your customer experience program - and other systems - so insight isn't lost in silos.

What our customers have to say:

"We’ve used Confirmit to provide real-time tools to management, so real-time decisions can be made."
by Debra Lechner, Farmers Insurance Group