Confirmit—Providing Insights for Sales and Marketing
When you understand what your market is looking for, you can meet those demands and drive sales, from both new and existing customers. Use the Voice of the Customer to create powerful marketing campaigns which are driven by insight, with shorter sales cycles and more satisfied customers.
How do you Give Your Sales and Marketing Campaigns an Edge?
Customers have increasingly high expectations, and to stay ahead of the competition you need clear insight into those expectations. You can use the Voice of the Customer to inform your campaigns, generating more business from existing customers and helping you to create the offers and experiences that will bring new customers to your door.
Enabling Your Team to Deliver More
Drive Referrals and Lead Generation
When customers use your VoC program to tell you they're happy, ask them if they'd like to refer a friend. Referrals provide low-cost leads and enable you to tailor offers to people who've already heard good things about your company.
Identify Up-sell and Cross-sell Opportunities
Use your feedback program to ask further questions of your customers and find out if there are additional products or services you can offer. Increase sales of complementary products by asking the right questions and offering deals designed for that customer.
Refine Your Marketing Campaigns
Ask existing customers what brought them to you, how to improve your sales process and what might have persuaded them to buy more. Use views from current customers to develop an understanding of your target market that an off-the-shelf report could not provide.
Powerful Solutions for Sales and Marketing
Alerting for Warm Leads
Confirmit enables you to create alerts when a customer generates a referral. Act quickly to contact leads before they go cold, and link Confirmit with your CRM platform so sales reps have access to the customer's feedback so they can personalize their sales message.
Intelligent Survey Design
Confirmit's advanced survey routing means you don't risk asking dissatisfied customers marketing questions. You only ask the appropriate questions to drive sales, and unhappy customers are routed to another part of the survey so you can resolve issues and retain their business.
What our customers have to say
"Since implementing the Confirmit platform last year, our revenues have increased by 350%. Because of Confirmit’s outstanding security capabilities, we’ve been able to increase the amount of work we undertake for financial institutions, and we’ve boosted response rates as we take advantage of the highly engaging multi-media functionality within the platform."
Corinne Sandler, Founder and CEO, Fresh Intelligence