Confirmit—Providing Insights for Insight Teams
Customer insight teams provide a vital resource that supports decision-making across the business. Streamlining your feedback processes to deliver insight quickly and effectively is crucial to ensure your company really capitalizes on that resource.
Deliver Insight That Drives the Business
Customer insight cannot simply be "interesting." It needs to provide clear analysis that drives decision-making to reduce costs, increase revenue and must generate ROI.
Enabling Your Team to Deliver More
Deliver Immediate Insight
Customer insight is more valuable when it is timely. By setting up dashboards of live, regularly used data, your internal customers can keep a finger on the pulse and make decisions, while you're free to work on ad-hoc projects.
Make Insight Intuitive
The data you deliver needs to suit your internal customers, and their needs vary widely. Identify how each team uses your insight, and provide that insight in the most appropriate form.
Ensure an Accurate View
Building a clear view of your customers is difficult when they use a range of channels not only to deal with your company, but to talk about your company. A multi-channel research program that includes structured and unstructured data provides a clear view on which to base decisions.
Powerful Solutions for Customer Insights
Analysis that Works for You
Share customer feedback in the way that suits your organization and individuals. Interactive, live dashboard reports give an overview of VoC programs for senior staff, while department managers can drill down to a detailed level. Use offline reporting where required or drop reports into your corporate intranet for wider sharing.
Confirmit enables you to gather your insights through whichever channels best suit the needs of your internal customers. You can mix and match any combination of channels—mobile, web, SMS, paper and telephone—to provide incredible clarity to support your business.
What our customers have to say
"Our clients expect a premium service from us and, by using Confirmit Horizons, we are able to deliver just that"
Crispin Beale, Chief Executive, Facts International
"We conduct an annual review of Confirmit versus the other major survey platforms and we continue to believe that they are staying ahead of the competition"
J.P. Miller, CEO, Louis Allen Worldwide