Confirmit—Insight for Insurance
It is becoming increasingly easy for customers to compare insurance companies. Price remains a key driver for sales, but the experiences that customers receive throughout the sales, claims, and renewals cycle are vital to retaining customers in the long term.
Loyalty Is Elusive
Whether you sell directly to customers or through an agent network, generating positive customer experiences is vital to maximize loyalty and minimize churn rates. Your Voice of the Customer program must help you shape experiences at every key customer touch point.
Voice of the Customer Empowers Your Business
Enhance Your Contact Center
Your contact center is the face of your business, so it's crucial that the experiences offered there are outstanding. Use customer and agent feedback to pinpoint training needs, streamline processes and inform product development.
Identify the Metrics that Drive Growth
Use the Voice of the Customer to identify the metrics that really drive growth and ARPU, and tailor retention programs to reduce churn by understanding what drives customers away.
Use VoC to stay in touch with customers so you can monitor propensity to churn. This gives you time to improve the relationship, reducing the chance of abandonment and even providing the opportunity to cross-sell or generate positive referrals.
Powerful Solutions for Insurance
Uncover Insights Through Analytics
Confirmit's advanced analytics enable you to uncover, then monitor, what customers think about your products and services. Tailor this view so every key stakeholder has their finger on the pulse of the customer experience to ensure their team performs to improve that experience.
Use Alerts to Flag At-risk Customers
Use alerts to flag customers at risk of defecting and automate workflows so alerts are immediately available to the person best placed to contact customers to resolve any problems. For maximum efficiency, all information they need about that customer is at their fingertips.