Feedback & Market Research Solutions

Feedback and Market Research Solutions for Real Results

Confirmit provides solutions that help businesses gather feedback from customers and employees, analyze the results, and take action to improve business processes. Our products let you create and customize your surveys, deliver them to your customers or employees, and use advanced reporting tools to filter information, create tables and charts, and share important findings and business insight.

Voice of the Customer

Confirmit's VoC programs enable you to directly engage your customers so you can:

  • Deliver positive customer experiences that reinforce your relationships and improve your reputation.
  • Drive informed and intelligent business change that strengthens performance and increases growth.

What our customers have to say about our VoC programs:

"In a referrals-driven business, great service is crucial. Implementing Confirmit to underpin our feedback program has helped us to identify ways in which we can drive business by improving service and giving all our customers a remarkable experience."
Ken Sloan, Vice President, Human Resources, Anthony & Sylvan

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Voice of the Employee

Confirmit's VoE programs help you engage employees so you can:

  • Deliver insight from frontline sales and service employees to key stakeholders to drive process improvements.
  • Reduce costs by improving employee engagement and reducing staffing churn rates.

What our customers have to say about our VoE programs:

"Confirmit has paid attention to how its platform can be used for organizational surveys, and they’ve really looked at what we do and how we do it.”
by J.P. Miller, CEO, Louis Allen Worldwide

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Market Research Solutions

Confirmit provides everything Market Research agencies and in-house research teams need to:

  • Provide an end-to-end service to customers from data collection to live reports.
  • Streamline processes to reduce costs and increase efficiency.

What our customers have to say about our Market Research programs:

"Our clients expect a premium service from us, and by using Confirmit Horizons we are able to deliver just that."
by Crispin Beale, Chief Executive, Facts International

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Solutions by Initiative

Confirmit's highly flexible software platform enables businesses to create engagement management programs that see demonstrable ROI, increase revenue and streamline processes.

Customer Engagement

Engage your customers by asking the right questions, at the right time, and through the right channels.

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Employee Engagement

Harness the Voice of the Employee to pinpoint areas that require investment so you can better engage employees and, in turn, customers.

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Mobile Engagement

Capture "in-the-moment" feedback from customers you know and those you don't to gain insight into key Moments of Truth as part of your multichannel Voice of the Customer program.

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Contact Center

Collect targeted feedback from customers who use your contact center to streamline processes, engage agents, and identify up-sell opportunities.

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Solutions by Industry

Businesses across multiple industries use Confirmit to capture the Voice of the Customer, ensuring they provide customer experiences that promote loyalty, reduce churn and create competitive advantage. Whatever industry your company operates in, Confirmit can help you to make decisions that drive success.

Retail

Increase loyalty, create outstanding customer experiences, and engage employees, whether in-store, online, or by telephone.

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Insurance

Strengthen customer relationships to increase renewal rates, streamline processes, and engage your agents.

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Finance

Use feedback to drive investment in the business areas that will drive growth and retain your most profitable customers.

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Professional & Business Services

Monitor the health of your key accounts to maximize retention and identify up-sell opportunities.

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Market Research

Support your customers by providing them with cutting-edge solutions that drive successful decision-making.

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Solutions by Business Constituency

Confirmit's feedback management solutions deliver value at every level of your business. The flexible reporting platform ensures all your key stakeholders have a clear view of customer insights to aid decision-making and drive business change.

Executive Management

Harness the Voice of the Customer to gain critical competitive advantage, generate ROI, and drive organizational development.

Challenges

  • Identify key areas for investment that will drive growth.
  • Streamline processes to reduce costs.

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Insight Team

Deliver real insight by collecting and sharing customer feedback in the way that suits your organization and individual teams.

Challenges

  • Eliminate data silos for a clear and comprehensive view of the customer.
  • Implement multiple feedback channels to broaden your feedback reach.
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Customer Service

If customer service is the key competitive battleground, then the Voice of the Customer is crucial to winning that battle.

Challenges

  • Identify key Moments of Truth to drive customer loyalty.
  • Streamline processes to deliver stronger customer experiences.
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Human Resources

Engage employees to deliver customer experiences that increase loyalty and drive success.

Challenges

  • Identify drivers of employee engagement at all levels.
  • Improve stakeholder buy-in to the engagement process.
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Market Research Team

Generate real value for clients by delivering timely and accurate research that answers key questions.

Challenges

  • Streamline research processes to shorten timelines and reduce costs.
  • Deliver analysis that aids business insight and decision-making.
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