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Improve Operational Efficiencies
Boosting Customer Satisfaction
Driving Loyalty and Growth
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Confirmit provides solutions that help businesses gather feedback from customers and employees, analyze the results, and take action to improve business processes. Our software lets you create and customize your surveys, deliver them to your customers or employees, and use advanced reporting tools to filter information, create tables and charts, and share important findings and business insight.
Confirmit's VoC programs enable you to directly engage your customers so you can:
"In a referrals-driven business, great service is crucial. Implementing Confirmit to underpin our feedback program has helped us to identify ways in which we can drive business by improving service and giving all our customers a remarkable experience."
Ken Sloan, Vice President, Human Resources, Anthony & Sylvan
Confirmit's VoE programs help you engage employees so you can:
"Confirmit has paid attention to how its platform can be used for organizational surveys, and they’ve really looked at what we do and how we do it.”
by J.P. Miller, CEO, Louis Allen Worldwide
Confirmit provides everything Market Research agencies and in-house research teams need to:
"Our clients expect a premium service from us, and by using Confirmit Horizons we are able to deliver just that."
by Crispin Beale, Chief Executive, Facts International
Confirmit's highly flexible software platform enables businesses to create engagement management programs that see demonstrable ROI, increase revenue and streamline processes.
Engage your customers by asking the right questions, at the right time, and through the right channels.
Harness the Voice of the Employee to pinpoint areas that require investment so you can better engage employees and, in turn, customers.
Capture "in-the-moment" feedback from customers you know and those you don't to gain insight into key Moments of Truth as part of your multichannel Voice of the Customer program.
Collect targeted feedback from customers who use your contact center to streamline processes, engage agents, and identify up-sell opportunities.
Businesses across multiple industries use Confirmit to capture the Voice of the Customer, ensuring they provide customer experiences that promote loyalty, reduce churn and create competitive advantage. Whatever industry your company operates in, Confirmit can help you to make decisions that drive success.
Increase loyalty, create outstanding customer experiences, and engage employees, whether in-store, online, or by telephone.
Strengthen customer relationships to increase renewal rates, streamline processes, and engage your agents.
Use feedback to drive investment in the business areas that will drive growth and retain your most profitable customers.
Monitor the health of your key accounts to maximize retention and identify up-sell opportunities.
Support your customers by providing them with cutting-edge solutions that drive successful decision-making.
Confirmit's feedback management solutions deliver value at every level of your business. The flexible reporting platform ensures all your key stakeholders have a clear view of customer insights to aid decision-making and drive business change.
Harness the Voice of the Customer to gain critical competitive advantage, generate ROI, and drive organizational development.
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Deliver real insight by collecting and sharing customer feedback in the way that suits your organization and individual teams.
If customer service is the key competitive battleground, then the Voice of the Customer is crucial to winning that battle.
Engage employees to deliver customer experiences that increase loyalty and drive success.
Generate real value for clients by delivering timely and accurate research that answers key questions.