Boosting Customer Satisfaction

Boosting Customer Satisfaction

Customer satisfaction is fundamental to the success and growth of any organization. Satisfied customers spread positive word-of-mouth and offer repeat patronage. Confirmit's VoC programs feature alert systems to ensure you react quickly to resolve any issues and improve customer satisfaction, even when experiences aren't perfect.

We are here to help

Request a Demo
#

Anthony & Sylvan

Anthony & Syvlan's feedback program has led to improved communication, better customer experiences and a higher satisfaction rate that is driving the business forward.
Read full case study

#

CareFusion

CareFusion uses Confirmit CustomerSat to deliver reliable customer feedback data and analysis that translates to better service at every customer touchpoint, and improved customer satisfaction.
Read full case study

#

Carlson Wagonlit

Carlson Wagonlit Travel uses Confirmit CustomerSat to manage global customer feedback, deliver rapid response to customer issues, and improve processes to deepen customer loyalty.
Read full case study



#

Cybersource

CyberSource uses Confirmit CustomerSat to capture, analyze and act on daily transactional data to maintain high customer satisfaction in the small business and enterprise customer segments
Read full case study

#

Farmers Insurance

Farmers Insurance uses Confirmit's reporting capabilities to provide real-time dashboards to management that have transformed the way that the business interacts with its external agents.
Read full case study

#

Flightsafety

FlightSafety created a Voice of the Customer program in order to make customer satisfaction surveys an integral part of its continuous improvement program.
Read full case study



#

SimplexGrinnell

SimplexGrinnell, a Tyco International Company, deploys a comprehensive VoC solution with Confirmit CustomerSat to measure and improve customer experiences across the company, resulting in a 210% increase in customer satisfaction scores.
Read full case study

Increase Customer Loyalty and Growth

What makes your customers loyal? Understanding the drivers of loyalty can protect you in a competitive marketplace. Confirmit's customer experience solutions help you to uncover those drivers and take action to ensure you retain and grow your best customers.

We are here to help

Request a Demo
#

Alitalia

Alitalia uses a panel of its most loyal customers to understand the experiences it offers in the air, and how it can improve them to engender greater loyalty.
Read full case study

#

American General Life Companies

American General Life Companies uses Confirmit CustomerSat to capture customer feedback that drives cost savings, process improvements, improved customer satisfaction and retention, and new business opportunities.
Read full case study

#

Wind River

Wind River used Confirmit CustomerSat to deliver vital customer feedback that enabled them make more than 100 business processes improvements based on customer insights, helping them translate great customer satisfaction into customer loyalty.
Read full case study

 
#

ZipRealty

ZipRealty needed to move from a self-service feedback tool to a scalable solution that could provide them with real insight into the drivers of customer loyalty that drive referrals and growth.
Read full case study

Engaged Employees Deliver Outstanding Experiences

An engaged workforce is core to satisfying customers. Confirmit enables businesses to harness customer feedback and use employee engagement surveys to empower, engage and enthuse employees so they become the embodiment of the brand they represent.

We are here to help

Request a Demo
#

Anthony & Sylvan

Anthony & Sylvan learned what mattered most to customers was communication and used that information to change the way their employees operate at every level.
Read full case study

#

Farmers Insurance

Farmers Insurance uses "high-five alerts" to recognize the employees that customers have singled out for praise. The result? Happier employees and better customer experiences.
Read full case study

#

Louis Allen

Louis Allen provides organizational surveys to its customers and were drawn to the Confirmit platform to ensure it could meet all its customers' needs, now and in the future.
Read full case study

#

Omnicell

Omnicell uses Confirmit CustomerSat to take its Voice of the Employee program to a higher level, gaining insights from employee feedback that help them enhance existing programs and launch new initiatives aligned with key performance indicators.
Read full case study

Results-Driven Research

Research—whether traditional Market Research or as part of a customer experience program—must be driven by the ability to generate actionable results. Confirmit provides tools for businesses to understand what they are being told and identify the next steps they need to take to move forward.

We are here to help

Request a Demo
#

Datatelligence

Under pressure to cut costs, Datatelligence moved from Confirmit Horizons to another MR platform.  Within six months, the company was back with Confirmit Horizons.
Read full case study

#

Norstat

One of the world's leading MR companies, Norstat, has developed an end-to-end approach to its activities by implementing Confirmit's integrated MR solution.
Read full case study