Confirmit Kiosk: Gathering Feedback In Any Location

Confirmit provides Market Research agencies and enterprises with a tool to manage onsite data collection activities. Confirmit Kiosk will improve the way results, feedback, and insight are managed and distributed to management and other stakeholders.

Increased Speed and Relevance for MR
Agencies conducting product testing and surveys can deploy Confirmit Kiosk software on computer stations and collect instantaneous market insight at a time and place that is most convenient for the respondent.

Key benefits for MR include:

MR agencies and their clients can benefit from responses obtained at the time of the interaction with the product or service, when it’s fresh in the respondent’s mind.

Confirmit Kiosk supports self-interviewing or self-completion; significantly diminishing interviewer bias.

Full integration with the Web-centric Confirmit platform and its suite of integrated survey, panel, and reporting products.

Immediate Customer Experience Measurement
Enterprises can deploy Confirmit Kiosk software on computer stations across thousands of malls, shops, and/or hotels to measure customer experience instantly, and onsite.

Key benefits for Customer Experience Measurement activities include:

Businesses can implement immediate, onsite, customer experience measurement.

Automatic follow-up on customer complaints in addition to continuous quality assurance of customer facing operations.

Integrated with existing CRM or other enterprise systems, Confirmit Kiosk delivers dashboards and alerts combining transactional, behavioral, and attitudinal data; providing complete insight into customer loyalty and product development.

Access to Employee Feedback: Online, Off-site, or Anywhere In-Between!
Companies can utilize Confirmit Kiosk as an employee interviewing station when Internet access is unavailable; enabling more employees to respond quickly and easily.

Key benefits for Employee Surveys include:

Businesses and employees can benefit from feedback obtained at decisive moments - such as recruitment, post-training, relocation, or change in assignment - when thoughts are fresh in the respondent’s mind.

Updated employee records help manage performance and give an accurate perception of current policies.

Using Confirmit Kiosk, response records can be integrated with existing employee records to generate follow-up with employees who have not completed their survey. Companies can maximize response rates and the value of employee feedback.

*Confirmit Kiosk is available as an add-on to Confirmit, subject to commercial terms. Interviewing hardware/stations are not offered as part of Confirmit Kiosk.

Confirmit Kiosk: Gathering Feedback In Any Location

Confirmit provides Market Research agencies and enterprises with a tool to manage onsite data collection activities. Confirmit Kiosk will improve the way results, feedback, and insight are managed and distributed to management and other stakeholders.

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