Support Services

Confirmit Support Services is comprised of experienced Confirmit Consultants offering clients user assistance:

Oslo, Norway 08:00 AM - 05:00 PM (CET)

New York, USA 08:00 AM - 08:00 PM (EST)

Support Services are offered Monday–Friday excluding statutory holidays. The service guarantees a 24–48 hour reply, during Standard Support Hours, depending on the priority level of the request. The following are some of the services offered by Confirmit Support:

Explanation and guidance on producing questionnaires and reports, including areas like questionnaire layout, basic template preparation, and respondent handling.

Help with basic skip logics and precode masks, use of standard validations, error code interpretations, and other authoring-related topics.

Confirmit Support also offers additional services that are subject to Confirmit's prevailing consultancy rates. Some of the additional services are:

J-script-/HTML-/SQL-assistance; checking and editing of respondent lists.

Any programming (in whole or in part) of questionnaires/reports.

Quality assurance/checking of programming.

Any assistance pertinent to the operating environment, such as server and network configuration issues, back-up routines, server security and hardening, scalability, and performance issues.

Confirmit Support Services group also manages Confirmit User Documentation and Customer Extranet. Year after year, Confirmit Support Services receives a high Annual Support Satisfaction Survey rating. The customer feedback is used to further improve offered services, as well as to develop new activities and products

Support Services

Confirmit Support Services is comprised of experienced Confirmit Consultants offering clients user assistance:

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