Confirmit Support Services is comprised of experienced Confirmit Consultants offering user assistance:
- Oslo, Norway 08:00 AM - 05:00 PM (CET)
- New York, USA 08:00 AM - 08:00 PM (EST)
Support Services are offered Monday–Friday excluding statutory holidays. The service guarantees a 24–48 hour reply, during Standard Support Hours, depending on the priority level of the request. Our Support Satisfaction surveys however show that 7 out of 10 of our users normally get a reply within 4 hours.
The following are some of the services offered by our Support team:
- Explanation and guidance on producing questionnaires and reports, including areas like questionnaire layout, basic template preparation, and respondent handling.
- Help with basic skip logics and precode masks, use of standard validations, error code interpretations, and other authoring-related topics.
The Confirmit Support Services group also handles client trainings and Project Assistance, in addition to managing our Customer Extranet.
Confirmit offers Project Assistance and Additional Services to assist new Confirmit clients with the implementation of survey and reporting applications.
These services are also available if you are a client developing complex applications or if you simply have limited bandwidth in-house.
Our proven track record and project methodology ensures the highest quality on surveys we project manage and/or author.
Confirmit can be integrated with many enterprise applications, including:
- CRM systems.
- Help Desk systems.
- Call Center systems.
- Staffing / HR systems.
- Panel systems.
We have a dedicated group of system developers available for System Integration projects with extensive experience in integrating the Confirmit platform with other enterprise applications