In The News
Nationwide Autocentre Named Customer King
Confirmit Customer Nationwide Autocentre has been named Customer King by Real Business. In designing the award, Real Business hopes to bring a treasure trove of ideas to improve customer service.
Pat Molloy on Research Talk Podcast: The John Griffiths Show
In this debut episode – and remember this is a work in progress – John and I talk mobile apps with a couple folks who have recently built some of their own. Ethnographer Siamack Salari talks about his iPhone app – the inspiration, development issues and reactions and future deals and developments. And Confirmit’s Pat Molloy talks about giving iPhone users the ability to build speed boats around his supertanker.
Cultivating a Customer-Focused Corporate Culture
Your company's corporate culture does not have a thermostat. Changing it to become more customer-focused cannot and should not be an immediate process, and neither can it be a half-hearted one. Creating an atmosphere where greater attention is automatically put on the customer is a long journey, but here are five key steps to put you on the right path.