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Share Reports and Analysis

Gathering feedback is only the start. To build strong Return on Investment from your customer experience and employee feedback programs, you must be able to analyze, share, and act on feedback quickly and easily.

Confirmit’s reporting solutions offer the ultimate platform to analyze data, create reports, and share insight. You can create at-a-glance dashboards for senior executives, share tailored reports with stakeholders across the world, or run quick reports for immediate insight. Choose completely customizable, engaging, and easy-to-interpret dashboards for your stakeholders through online portals or a range of offline report formats. When you are running multiple projects, you can report on all your projects, no matter what channel you use to collect data, in a single reporting environment.

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Dashboards
Alerts and Case Management
Analytics
Online and Offline
Sharing

Real Time View

To be actionable, feedback must be up to date. Confirmit’s reporting platform enables you...

to view results in real-time. As new responses come in, your data is updated so managers and executives can immediately identify when problems occur and address them. Front line staff can see how their actions impact feedback, strengthening employee engagement.

Interactive and Dynamic

Users are not constrained by pre-defined reports. You can enable interactivity so they...

can drill down into data, apply filters, and save changes as they go. They can view information at any level, from top-down reports to individual survey responses. By keeping data relevant, you encourage users to revisit reports regularly and make decisions based on the most up-to-date insights.

Tailored to Users’ Needs

Confirmit provides automated, tailored reports. This means you can create a master report...

and deliver hundreds of unique and interactive versions to stakeholders, depending on their requirements. You don’t need to manually create these reports, freeing you to spend more time acting on the results of your feedback.

Integrate with Key Data

Import data from other business systems to add context to your feedback data and gain...

greater insight. Incorporate information from CRM, ERP, or other internal tools to better understand the responses you’ve received without endless cross-checking of customer or employee records.

Multiple Channels in a Single Report

No matter which feedback channels you use —Web, IVR, SMS, telephone, or paper—all the...

results can be delivered in a single report so you don’t lose valuable insight in silos. Break down responses by channel when you need to, or view top-level reports to provide a 360° view of the customer experiences you offer.

Fully Customizable

Create dashboards that match your company branding and other internal systems, building...

trust in the data you share. Customize the look and feel of reports, report navigation, and layout. Incorporate charts, tables, and gauges and include your Key Performance Indicators (KPIs) to ensure you highlight areas that impact your bottom line.

Escalation

Act on feedback from individuals with full support for “closed-loop feedback”...

applications such as responding immediately to complaints or leads. The Alerts Management Console enables you to escalate and streamline the management of individual cases, while e-mail alerts go directly to the right person so they can handle each case.

A Single View

When customer responses match predefined criteria, such as a low satisfaction score...

Confirmit sends an alert automatically to the appropriate person to manage that case. The alert contains all survey responses and other key data, such as products purchased or customer value. Staff doesn’t need to waste time accessing other systems to follow up with customers.

Complete Management

The Alerts Management Console provides a clear overview of all cases requiring action...

who’s acting on them, and what stage the process is at. Managers can delegate certain cases to individuals or departments best placed to deal with them, while maintaining an overview of recurring issues for further management.

Integrate for Segmentation

Integrate Confirmit with your customer database to add context to feedback data.

By bringing in additional customer information you can prioritize cases by segment, product type, or customer value.

Voice of the Customer Recorded

For deeper insight into the Voice of the Customer you can access comments...

provided by customers through Web surveys and recordings of IVR comments. This enables you to better understand the customer experience and how you can improve it.

Easy to Use

Confirmit includes all the analytical tools you need to perform detailed analysis of your data.

It’s easy to drill down into your feedback data and uncover key trends, new insights, or anomalies. You don’t need to spend time wading through data at the expense of taking action.

Perform Ad-Hoc Analysis

The Analyst role enables you to explore data further, create your own ad-hoc analysis,...

and share findings with others. While many users only need a top-level view of data, you can ensure that the more data-driven members of your team can uncover new insights using their own analytical skills.

Correlate with KPIs

Correlation capabilities enable you to establish relationships between KPIs and specific...

feedback data. You can identify the key drivers of customer satisfaction, or measure the effect of employee engagement programs on the customer experience. By identifying such relationships, you can focus investment on the areas that will most benefit your business.

Full Statistical Analysis

Confirmit enables you to run all the detailed statistical analysis you need, including...

filtering, correlation, standard deviation, significance testing, and formulae. You can augment your standard reports with ad-hoc analysis to dig deeper into particular projects and uncover new insights.

Data Processing

Confirmit includes a sophisticated tool to simplify your data processing functions.

This fills the gap between data collection and data analysis, organizing your work through a unique workflow process. The easy-to-use tool suits all key processing tasks such as data definition and manipulation, cleaning and recoding, reformatting, streaming, and weighting.

Share on your Intranet

Sharing reports widely across the company helps to cement buy-in from all...

stakeholders and create a common goal. To make your reports as accessible as possible, you can embed Confirmit charts in your corporate intranet, with live links so they’re always up to date.

Offline Applications

Provide stakeholders with offline analysis for use in presentations or formal reports.

Confirmit enables quick export to a range of offline tools, including MS Excel, MS PowerPoint, and Adobe PDF. This ensures that all stakeholders can have feedback reports at their fingertips at all times.

Advanced MS PowerPoint Features

Confirmit integrates with MS PowerPoint enabling you to create and deliver...

presentation-ready reports quickly and easily. Once your dashboards are exported into your corporate MS PowerPoint template, you can update the data from within MS PowerPoint at any time. This improves efficiency and flexibility, enabling you to share up-to-the-minute results widely.

Automated Report Distribution

Schedule reports to go directly to key stakeholders automatically at...

pre-defined intervals. This removes the need for users to go looking for information, and reduces the time and overhead required to keep people up-to-date.

Export Raw Data

When you need to be able to play with raw data within your own documents, you can quickly...

and easily export that data from Confirmit into MS Excel. This allows your analysts to collaborate on projects outside the system.