Confirmit Customer Quotes

Since its release in 1999, Confirmit has gained a highly coveted reputation in Market Research (MR) and Enterprise Feedback Management (EFM).

Utilized by Global 1000 companies and leading MR agencies, Confirmit's robust and user-friendly platform has received praise from its most valued critics, its customers.

Accenture
"Integrating Confirmit with our service desk system ensures that we can resolve issues before they fester. The result for us has been a huge increase in the way that satisfaction is measured and reported."

Nielsen
"Our customers experience a range of benefits from conducting market research on the Internet but most importantly customers value Online Research for its ability to gather and analyze data in real time to help them make business critical decisions faster."

AIR MILES
"The response rate was overwhelming. A staggering 45% responded to the survey and encouragingly 90% of respondents indicated that they would be willing to take part in the future."

Aker Kvaerner ASA
"We selected Confirmit after an extensive evaluation of relevant vendors. Key areas in our evaluation and main reasons why Confirmit was the chosen vendor were the software's scalability and performance, ability to custom design surveys and reports, and total cost of ownership. This together with Confirmit's proven record of working with large international organizations made our decision relatively easy."

British Council
"We started using Confirmit as a feedback tool and now use it to replace internal processes. We've run 1713 studies over the last two years, with an ROI of over 1700%. People now understand the power ... it's really captured the imagination."

Egg
"We selected Confirmit because it provides us with a flexible and cost effective solution for collecting and analyzing customer preferences and satisfaction in real time."

Greenfield Online
"Confirmit proved itself as a robust and scalable application that meets Greenfield Online's high standards in performance and availability. The implementation and integration of Confirmit with Greenfield Online's systems has been successful and launched ahead of schedule. We are pleased with Confirmit's technical support and quality of user training offerings."

Microsoft
"Confirmit reduced our costs on international studies by 75% and delivery time by 95%."

StatoilHydro
"Confirmit has supported us from day one, working with us on every aspect of our data collection, evaluation and reporting activity using the Confirmit software. We have undertaken extensive usage of Confirmit with Confirmit and utilized every element of its flexible functionality and have achieved the perfect solution for our requirements."

Virgin.net
"Confirmit allows us to continuously monitor, review and evaluate all areas of our business. Our 1.333 million users will help shape the future of the content and services we develop."

"We use Confirmit to monitor quality across our outsourced call center. We ensure that our staff is trained so that we make best use of the one and only chance we have to retain customers when they phone to cancel a service. Confirmit has given us a hotline into a critical part of our business that was hidden in an outsourced supplier. It's enabled us to establish KPI's to ensure a quality service."

Virtual Surveys
"The reliability of the ASP is absolutely key for those of us who are running surveys continuously for many companies and across a number of high profile websites. Not only can it have an impact on survey response rates but more importantly on perceptions of our company."

Confirmit Customer Quotes

Since its release in 1999, Confirmit has gained a highly coveted reputation in Market Research (MR) and Enterprise Feedback Management (EFM).

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