Confirmit Stream

Apparently “80% of British consumers tell their family, friends, and colleagues about their good and bad customer experiences, with three times as many passing on news of bad experiences.” It’s not a newsflash that people talk about their lousy experiences more than their positive ones. Frankly, they make better stories, and really, that’s what we’re after when we’re telling people about things that have happened to us. Still, few of us actively seek out bad service, just to have something to tell our mothers about. Except stand up comedians; but that’s allowed.
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I read a very interesting post on the Harvard Business Review site last week, entitled “Do You Need All That Data?”  In the article, the author examines business decision making and asks a number of sensible questions challenging companies to look at the data they acquire, the metrics derived from them, and whether they provide any actual value to the business.
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While I was having a cup of tea this week, this report caught my eye. It shows the results of a UK survey in which 30% of executives stated that they believed that employee trust was either low or very low, and that as the recovery kicks in, they’ll begin to lose staff as a result.
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In my previous blog entry I discussed the potential implications of security holes in panelist portals. Today, I will follow up with some advice on what measures you should take to ensure your panelists' data is safe and secure.
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