Confirmit Stream

The last year I've been trying to adjust my online habits to increase productivity, to cope with an ever-increasing workload. These are difficult patterns to break, but I have made some progress. A major focus for me is trying to reduce the amount of multi-tasking I do, so I now try to process emails in bulk instead of opening them as they come in, and have turned off all sorts of alerts (email, twitter etc.) to allow me to have periods of the work day (or evening) when I concentrate on one project only.

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With the ever increasing adoption of high speed internet, the creation of stable online applications offering near 100% up time guarantees, and the luxury now offered by many software providers of not having to install expensive hardware and employ hoards of people to manage it, why are some people still not catching on to the world of SaaS?

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Here’s a statement I never thought I’d write: the other day, I had a fantastic customer experience from my telecomm provider.

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I went to a concert last week. I should probably try to be cool and say it was some super-trendy band, but I can’t be bothered to trawl the Internet to see who the young, cool types are listening to these days, so I’ll admit it was Bon Jovi up front. For the record, they were brilliant, but this isn’t a gig review so I’ll get to the point.


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In a previous blog post I discussed how Confirmit Flex enables you to reach out to respondents through new channels. Recently we launched SMS as a new, fully integrated data collection mode, also built on top of the "Survey Front End" extension point in Confirmit Flex, which I discussed in that blog post. The extension points are the "hooks" in Confirmit that allow external applications to extend the Confirmit platform.  The Survey Front End extension points provide an API to the Confirmit Survey Engine, enabling fully integrated data collection on channels other than those built into Confirmit. With the launch of the SMS Surveys extension, Confirmit surveys can now be run via SMS messages in parallel to the other channels, authored in the ordinary way, and stored real-time in the survey database.
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This week I hosted a round table session at a Digital Marketing networking event in London. It was something of a daunting prospect  for me,  since my general dislike of people means networking doesn’t generally feature in my top 5 hobbies! However, it was really good fun, and very engaging. Who knew?

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