posted by: carolyn on 8/26/2010
You may remember that I wrote a while ago about a missing cardigan (it’s ok, I’m over it) and about the excellent service I received in a number of Oasis stores. At the time, I used the “help@” email address on their website to say what a great experience I’d had.
posted by: Gary Schwartz on 7/21/2010
Here’s a statement I never thought I’d write: the other day, I had a fantastic customer experience from my telecomm provider.
posted by: Carolyn Hall on 7/16/2010
I went to a concert last week. I should probably try to be cool and say it was some super-trendy band, but I can’t be bothered to trawl the Internet to see who the young, cool types are listening to these days, so I’ll admit it was Bon Jovi up front. For the record, they were brilliant, but this isn’t a gig review so I’ll get to the point.
posted by: Ole Andresen on 7/13/2010
In a previous blog post I discussed how Confirmit Flex enables you to reach out to respondents through new channels. Recently we launched SMS as a new, fully integrated data collection mode, also built on top of the "Survey Front End" extension point in Confirmit Flex, which I discussed in that blog post. The extension points are the "hooks" in Confirmit that allow external applications to extend the Confirmit platform. The Survey Front End extension points provide an API to the Confirmit Survey Engine, enabling fully integrated data collection on channels other than those built into Confirmit. With the launch of the SMS Surveys extension, Confirmit surveys can now be run via SMS messages in parallel to the other channels, authored in the ordinary way, and stored real-time in the survey database.
posted by: Carolyn Hall on 7/8/2010
This week I hosted a round table session at a Digital Marketing networking event in London. It was something of a daunting prospect for me, since my general dislike of people means networking doesn’t generally feature in my top 5 hobbies! However, it was really good fun, and very engaging. Who knew?