Technical Consultant in Software Company

About the company
Confirmit is the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM). The company has more than 200 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Amsterdam, Sydney and Tokyo. Confirmit became a public company in December 2005, and is listed on Oslo Stock Exchange under the ticker "CONF".

Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Countrywide Financial, Dow Chemical, Experian, GlaxoSmithKline, Halifax Bank of Scotland, Hewlett Packard, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec and Virgin Media.

On the heels of several new ventures and in support of our continued strong growth, finding the newest additions to the Confirmit team has become our top priority.

About the position
Description of Responsibilities:

Administration of On-Demand environments

Administration of On-Demand server environments in the UK and US with millions of daily page hits and an uptime target of 99,95%.

Planning and participating in system and application upgrades.

Proactively monitoring and tuning of environments in cooperation with hosting provider.

Performing and improving routines for backups, clustering, fail-over, load balancing, firewall rulesets, etc.

Consultancy

Functioning as an external consultant for new and existing on-premise clients related to installations, upgrades and migrations.

Cooperate with the sales team in developing and documenting architecture recommendations for clients, with considerations for security, performance, scalability and stability.

Third line technical support

Handle support requests through our web based support center.

Analyze root cause incidents and escalate/cooperate with our developers when required.

Follow up with clients via phone when web based support is insufficient.

Participate in further improvement of FAQ entries and technical documentation.

Qualifications or Skills required:

Knowledge of web-based server environments based on Windows 2003/2008, IIS, MS SQL Server 2005/2008.

Certifications like Windows 2003 MCTS/MCITP/MCSE/MCSA, MCDBA, MCP, A+, or similar a plus, but no requirement.

Description of ideal candidate:

Takes personal interest in the quality of her/his work, and in the further development of her/his skills.

Has an enthusiastic and focused work ethic and a ‘How may I help you?’ attitude.

Is able to utilize the English language, both written and orally, in an adequate manner.

Has a bachelor’s or master’s degree from college, or similar relevant education. Employment record can substitute formal higher education.

Has minimum two years relevant work.

Department/Location:
On-Demand Services in Oslo, Norway

Full Time / Part Time:
Full Time

Date Looking to Hire:
Immediate opportunity

Contact:
For information about the position, please contact Geir Waade, On-Demand Services Manager, at geir.waade@confirmit.com or +47 21 50 25 48. Applications can be sent by email to career@confirmit.com, or by mail to Hoffsveien 48, 0377 Oslo, Norway. Please include copies of relevant recommendations and education transcripts (please note that submitted materials will not be returned).

Technical Consultant in Software Company

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