Running a call center is expensive; It’s therefore essential that agents are constantly delivered calls, and most importantly, that the calls delivered are the most appropriate ones for them to work on.
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In my role as Product Manager for Data Management, I’m always aware of the fact that “my” product is rather invisible.
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The server infrastructure that underpins our software solutions is critical to maintaining the excellent service levels that we provide to our clients.
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It’s still early into 2013 and yet for many people (myself included), the heady promises of this year’s New Year’s resolutions have fallen by the wayside
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The latest release of our award-winning software platform is due for launch is less than a month – and there’s a lot to look forward to!
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