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An exciting start to 2014

2014 has started with a burst of activity and as I take a moment to reflect on 2013, I am once again, proud of what we achieved in the past year.

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Confirmit ACE Awards 2014 - Now Open!

The ACE Awards are back and we’re now accepting nominations from customers.

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NewMR Webinar

Miguel Ramos, Technical Account Manager, Mobile, Confirmit
Airdate: January 2014

How Ethnography provides a deeper depth of data for one of the world’s largest beer brands.

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Global Respondent Participation: The Real Story

Wale Omiyale, SVP Business Development, Market Research, Confirmit
Airdate: December 2013

The groundbreaking GRIT Consumer Participation in Research study provides key findings on research participation globally. Respondents are the lifeblood of market research, and knowing how to reach, engage and understand people is at the very core of impactful insights.

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Another year over, and a new one just begun

“So this is Christmas, and what have you done?”  once asked a certain round-spectacled ex-Beatle, to which our answer this year would be “well quite a lot, actually”.

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Confirmit Voices: Listen

Once you have laid the groundwork of your VoC program through the Define and Design stages, it’s vital to ensure that you execute your plans effectively.

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Have CX Professionals Finally Hit the Mainstream?

An article on quoted a recent piece of research by the Mando Group, which shows that 69% of UK businesses now employ a senior-level customer experience professional.

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Today vs. Yesterday - The Difference “In-the-Moment” Makes in Mobile Research

Pat Graham, Senior Executive, GfK KN 
Sean Conry, Vice President of Mobile Solutions, Confirmit
Airdate: November 2013

There has been much hype around mobile research over the past couple of years. Presentations frequently address the qualitative benefits of “going mobile”. From connecting with hard-to-reach audiences to augmenting traditional research with photos and videos. But one of the most frequently touted benefits is delivering “in-the-moment” insights. Intuitively this makes sense, but is there any real data to back up the hype?

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Confirmit Reportal: Advanced reporting and insight that empowers your teams

Your Voice of the Customer program must deliver actionable insight that drives business change. It must also provide clear guidance on the priorities for that change to ensure that your organization delivers outstanding customer experiences.

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