Ever thought of using mobile insights to get more out of your customer feedback?
Miguel Ramos, Mobile Subject Matter Expert, Confirmit, outlined how mobile insights gathered at the point of experience can add value to multiple departments within any organization.
Every organization strives to acheive excellence in customer experience. Getting there, however, can be a challenging journey. Alongside Megan, Stacey shared best practices in overcoming the most common VoC program hurdles you're likely to encounter.
One of the most common mistakes organizations make when undertaking a new feedback program is rushing to design the ‘Survey.’
Across your business, you are faced with ever-increasing volumes of free-form content. Whether this content is survey responses, call center records or social media data, extracting key insights is like panning for gold - there are little nuggets hidden in there amongst a vast amount of less valuable content.
Sean Conry, Steve Grant,
and Dr. Leanne Buehler
Most organizations understand that there is an intrinsic value in developing employee engagement. However, many companies are finding that it is no longer sufficient to only measure an engagement score once every 1-3 years. In this time, the face of an entire organization can change. Without the ability to monitor how engagement is affecting key business outcomes on a continuous and personalized basis, Talent Strategy will always be one step behind.