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15-Minute Guide to Increasing Customer Loyalty

This introduction to Voice of the Customer (VoC) solutions outlines key elements of VoC, why it’s critical to profitability and growth, and how to implement an effective VoC strategy.

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CCC’13 – Your forum to share ideas and network!

We’re delighted to announce that registration for the Confirmit Community Conference 2013  is now OPEN!

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MRMW Asia – Bringing Mobile and MR Closer

I recently attended the MRMW (Market Research in the Mobile World) conference in Kuala Lumpur. It’s not long ago that the idea of a whole conference about mobile in MR would have sounded pretty extraordinary, but MR practitioners - particularly in Asian markets - are really beginning to recognize the opportunities that mobile offers.

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2013: Data Management Steps out of the Shadows

In my role as Product Manager for Data Management, I’m always aware of the fact that “my” product is rather invisible. 

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Keys to an ACE Award-Winning VoC Program

The application deadline for the 2013 Confirmit ACE Awards is fast approaching: find out what it takes to win an award for excellence in customer satisfaction by looking at some key commonalities of past ACE Award winners.

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Confirmit SaaS: Stable, Reliable and Secure!

The server infrastructure that underpins our software solutions is critical to maintaining the excellent service levels that we provide to our clients.

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Closing the Customer Feedback Loop

Most companies these days capture customer feedback in some form, but only a small fraction act on it. Those that fail to follow up and close the customer feedback loop are susceptible to a range of problems including decreased satisfaction, lost customers and lost revenue. Learn how Action Management can help you close the loop. 

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Boost Partner Loyalty and Revenue

For many businesses, successful partnerships are the engine that powers customer acquisition and revenue growth.  Yet most companies are unaware of the best practices that create strong partner relationships. Learn how you can leverage partner feedback to enhance channel profitability.

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Increase Employee Retention and Productivity

Loyal, engaged employees forge deep and lasting relationships with customers that have a significant impact on corporate profits.  Learn how an employee feedback program can help improve employee retention and impact your bottom line.

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