Blog - All

When CX and VoC Disagree

Sarah Simon
February 2015
So often we speak of Voice of Customer and Customer Experience as such highly complementary entities that we forget the two disciplines do not always get along.

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Why Enter the ACE Awards? 5 Reasons...

ACE Awards Team
February 2015
The Confirmit ACE Awards showcase some of the best Voice of the Customer and Voice of the Employee programs around. Still not sure about entering? Here are a few reasons to do it:

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High Altitude Engagement: How Great Leaders Guide Teams to the Summit - Part 2

Kevin Sheridan
February 2015
Whether it’s summiting a mountain or climbing the corporate ladder, success can often be attributed to great leadership.

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7 Secrets of VoC Success

Confirmit Team

Discover the 7 secrets that will guide you to a successful Voice of the Customer program, and set you on the path to VoC enlightenment.

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Customer Journey Mapping Guide

Confirmit Team

Find out how to get a better grasp of your slippery customers and achieve valuable consumer understanding by developing a customer journey map for your business.

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Confirmit ACE Awards 2015 - Now Open!

ACE Awards Team
January 2015

The ACE Awards are back and we’re now accepting nominations from customers!

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High Altitude Engagement: How Great Leaders Guide Teams to the Summit

Kevin Sheridan
January 2015

Early on in the ascent of Mt. Kilimanjaro, I realized the uncanny similarities between high altitude mountaineering and an organization’s journey to reach the summit of Employee Engagement.

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VoC/CX Team Mission Statement

Sarah Simon
January 2015
Like many customer experience and market insights professionals, I often struggle to describe to those outside of our industry what I do for a living.

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Five Lessons on Employee Engagement from The Boys in the Boat

Kevin Sheridan
December 2014
When I began reading The Boys in the Boat, I thought I was reading a story about a crew team. Then I realized it provided some great insights into the path to employee engagement.

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