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Harnessing VoC for Customer-Driven Transformation

Annette Gleneicki
June 2014


Customer-driven transformation is a key differentiator in the marketplace today. There are many tools and tactics that you can use to harness your Voice of the Customer data for this purpose.

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Action-Oriented VoC: The Path to Value

Bruce Temkin
Claire Sporton
April 2014


Just about every company listens to its customers in some way or another. But what differentiates successful organizations is their ability to act on what they hear.

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Top 5 reasons to attend CCC'14 San Francisco

Confirmit Team
April 2014 


Have you registered for CCC’14 yet? Many of your peers are already signed up and ready to join us in Orlando from May 8-9, Oslo on May 21 and London on June 3. There are still spaces left, so you can register today!

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The Confirmit Guide to Customer Centricity

Confirmit Team

Discover how to implement a successful Voice of the Customer program, from initial preparation to the delivery of excellent customer experiences through empowered staff.

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Best Practice in Customer Experience Management

Confirmit Team

Discover how Voice of the Customer programs can help retail businesses understand what their customers want and use this knowledge to increase return on investment.

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Confirmit Horizons Version 18: FAQ from the Product Webinars

Paul Watts
April 2014 


It’s always great to finally deliver new features into the hands of the customers, and the positive feedback so far surrounding the new capabilities in Confirmit Horizons version 18 has been phenomenal.

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JTN Research Case Study

Confirmit Team

JTN Research: Solid foundations and continuous innovations secure a bright Market Research future

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Using Mobile to Alienate Panelists

Carolyn Hall
April 2014 


We talk a lot at Confirmit about the importance of ensuring that surveys work effectively and smoothly on mobile devices. Given the huge increase in the number of people accessing email (thus survey invitations) on mobiles now – 41% of all emails in the second half of 2012, according to Knotice, it seems astonishing that any business that runs research programs wouldn’t be optimizing for mobile now.

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Confirmit Horizons Version 18: Innovation Delivered!

Terry Lawlor
March 2014 


This week we officially announced the release of Confirmit Horizons Version 18, our biggest and most innovative release ever! The software went live on our European SaaS environment just over a week ago and is the result of many, many man years of R&D investment.

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