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Action-Oriented VoC: The Path to Value

Bruce Temkin, Managing Partner and Customer Experience Transformist, Temkin Group
Claire Sporton, VP, Customer Experience Management, Confirmit
Airdate: April 2014


Just about every company listens to its customers in some way or another. But what differentiates successful organizations is their ability to act on what they hear.

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Top 5 reasons to attend CCC'14

Have you registered for CCC’14 yet? Many of your peers are already signed up and ready to join us in Orlando from May 8-9, Oslo on May 21 and London on June 3. There are still spaces left, so you can register today!

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The Confirmit Guide to Customer Centricity

Discover how to implement a successful Voice of the Customer program, from initial preparation to the delivery of excellent customer experiences through empowered staff.

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Best Practice in Customer Experience Management

Discover how Voice of the Customer programs can help retail businesses understand what their customers want and use this knowledge to increase return on investment.

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Confirmit Horizons Version 18: FAQ from the Product Webinars

It’s always great to finally deliver new features into the hands of the customers, and the positive feedback so far surrounding the new capabilities in Confirmit Horizons version 18 has been phenomenal.

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JTN Research Case Study

JTN Research: Solid foundations and continuous innovations secure a bright Market Research future

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BMG Research Putting Innovation at the Heart of Social Research

In order to gather valuable insight from often hard-to-reach individuals and groups, BMG Research has long understood that constant innovation, both in terms of research methods and technology, is essential.

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Harness the Power of Social Media to Drive Employee Engagement

Reginald Chatman, Customer Experience, SanDisk
Stacey Nevel, Director of VoC Consulting, Confirmit
Airdate: February 2014


Download now to hear Reginald Chatman and Stacey Nevel discuss why engaging your employees is paramount for the success of your CX program.

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Research Industry Trends: Current Wave of Change and What's to Come, Part 1

Wale Omiyale, SVP Business Development, Market Research, Confirmit
Airdate: February 2014

2013 was a pivotal year for our industry. The wave of change being predicted for so long finally began to hit – and further transformation is on its way.

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