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AskingCanadians named to Deloitte’s Technology Fast 50

Adam Froman
December 2014
Last month, my AskingCanadians online data collection business, was named one of the fastest-growing technology companies in the 17th annual Deloitte Technology Fast 50™ awards.

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Facts International Case Study

Confirmit Team
December 2014

Facts International is an MR agency that prides itself on using innovative techniques to deliver insight to customers. When it became clear that providing tailored solutions was critical to future success, the team began to look for a solution that could deliver.

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6 Steps to Glorious VoC Failure: Part 2

Karine Del Moro
December 2014


The second of our blog series about how to fake your way through your Voice of the Customer program. In this post - how to keep insight to yourself, people at arm's length, and your information flow one-way...

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It’s Not About the Metric

Annette Franz Gleneicki
December 2014 


Metrics are indicators, not goals. Viewing them in the right context helps clarify the big picture and improve the customer experience.

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The Recipe for CX Success

Carolyn Hall
November 2014


Take a handful of stakeholders, a customer journey map and 1 VoC solution and combine carefully to deliver outstanding customer experiences.

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A Decade of Innovation: Lessons from the Confirmit 2013 Market Research Technology Report

Wale Omiyale
Tim Macer
November 2014


The past ten years have seen innovation and disruption across the Market Research technology landscape. New technologies and trends have done much to shape the way MR firms work today, but what effect has this had on the industry as a whole, and how will it continue to evolve? 


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How to Optimize your VoC Program for Maximum Success

Claire Sporton
Stefan Kolle
November 2014


Every organization strives to achieve excellence in customer experience. Listening to your customers is only one part of a truly effective Voice of the Customer program. A comprehensive and fully integrated VoC program provides insight that enables you to increase revenue, reduce costs and promote culture change. 

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6 Steps to Glorious VoC Failure: Part One

Karine Del Moro
October 2014


Setting up and running a VoC program is a challenge at any level. Getting it right is even harder.

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Customer Journey Mapping

Claire Sporton
John Dalton
October 2014


A Customer Journey Map can serve as the underlying structure of your customer experience strategy, offering a clear view of customer interactions as they navigate throughout your organization. 

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