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Connecting Customer Experience to Business Outcomes

Claire Sporton
Airdate: June 2014

Positive customer experiences are not just nice to have. They have a direct impact on the success of your business. Promoters of your organization spend around 50% more than detractors and are 20 times more likely to recommend your products or services to others.

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Equinix Case Study

Confirmit Team
July 2014 


Gaining customer insights from around the world is a feat in itself. Making those insights immediately accessible and actionable in an information-driven world is nearly impossible for most.

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I want my photos!

Paul Quinn
July 2014 


It's been a few months since the deployment of the initial phase of Confirmit Horizons Version 18, but there's already been a lot of activity on the platform.

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Harnessing VoC for Customer-Driven Transformation

Annette Gleneicki
Airdate: June 2014


Customer-driven transformation is a key differentiator in the marketplace today. There are many tools and tactics that you can use to harness your Voice of the Customer data for this purpose.

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Action-Oriented VoC: The Path to Value

Bruce Temkin
Claire Sporton
Airdate: April 2014


Just about every company listens to its customers in some way or another. But what differentiates successful organizations is their ability to act on what they hear.

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Top 5 reasons to attend CCC'14 San Francisco

Confirmit Team
April 2014 


Have you registered for CCC’14 yet? Many of your peers are already signed up and ready to join us in Orlando from May 8-9, Oslo on May 21 and London on June 3. There are still spaces left, so you can register today!

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The Confirmit Guide to Customer Centricity

Confirmit Team
April 2014 


Discover how to implement a successful Voice of the Customer program, from initial preparation to the delivery of excellent customer experiences through empowered staff.

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Best Practice in Customer Experience Management

Confirmit Team
April 2014 


Discover how Voice of the Customer programs can help retail businesses understand what their customers want and use this knowledge to increase return on investment.

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Confirmit Horizons Version 18: FAQ from the Product Webinars

Paul Watts
April 2014 


It’s always great to finally deliver new features into the hands of the customers, and the positive feedback so far surrounding the new capabilities in Confirmit Horizons version 18 has been phenomenal.

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