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100% uptime in 2014!

February 2015
Arnt Feruglio
In 2014, we achieved a record 100% uptime on all our web-based Software-as-a-Service (SaaS) environments.

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2015 ACE Awards: Best of the Best

ACE Awards Team
February 2015
The deadline is now fast approaching. We’re accepting nominations until Thursday, March 12th, so make sure you’ve submitted your company’s nomination in plenty of time!

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Key Design Features of a VoC Program: Robust, Relevant and Prioritized

Claire Sporton
Lisa Garthside
Steve Hurst
February 2015


Understanding the customer and acting on their feedback has never been more important to each individual business. But it is a lot more complex than simply asking a few questions.

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When CX and VoC Disagree

Sarah Simon
February 2015
So often we speak of Voice of Customer and Customer Experience as such highly complementary entities that we forget the two disciplines do not always get along.

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Why Enter the ACE Awards? 5 Reasons...

ACE Awards Team
February 2015
The Confirmit ACE Awards showcase some of the best Voice of the Customer and Voice of the Employee programs around. Still not sure about entering? Here are a few reasons to do it:

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High Altitude Engagement: How Great Leaders Guide Teams to the Summit - Part 2

Kevin Sheridan
February 2015
Whether it’s summiting a mountain or climbing the corporate ladder, success can often be attributed to great leadership.

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7 Secrets of VoC Success

Confirmit Team

Discover the 7 secrets that will guide you to a successful Voice of the Customer program, and set you on the path to VoC enlightenment.

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Customer Journey Mapping Guide

Confirmit Team

Find out how to get a better grasp of your slippery customers and achieve valuable consumer understanding by developing a customer journey map for your business.

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Confirmit ACE Awards 2015 - Now Open!

ACE Awards Team
January 2015

The ACE Awards are back and we’re now accepting nominations from customers!

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