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The Confirmit Guide to Customer Centricity

Discover how to implement a successful Voice of the Customer program, from initial preparation to the delivery of excellent customer experiences through empowered staff.

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Best Practice in Customer Experience Management

Discover how Voice of the Customer programs can help retail businesses understand what their customers want and use this knowledge to increase return on investment.

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Confirmit Horizons Version 18: FAQ from the Product Webinars

It’s always great to finally deliver new features into the hands of the customers, and the positive feedback so far surrounding the new capabilities in Confirmit Horizons version 18 has been phenomenal.

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JTN Research Case Study

JTN Research: Solid foundations and continuous innovations secure a bright Market Research future

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Using Mobile to Alienate Panelists

We talk a lot at Confirmit about the importance of ensuring that surveys work effectively and smoothly on mobile devices. Given the huge increase in the number of people accessing email (thus survey invitations) on mobiles now – 41% of all emails in the second half of 2012, according to Knotice, it seems astonishing that any business that runs research programs wouldn’t be optimizing for mobile now.

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Confirmit Horizons Version 18: Innovation delivered!

This week we officially announced the release of Confirmit Horizons Version 18, our biggest and most innovative release ever! The software went live on our European SaaS environment just over a week ago and is the result of many, many man years of R&D investment.

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Our v18 Online Community

We recently launched an Online Community for our testers of Version 18 and it has been really exciting to watch how the levels of interaction have grown.

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ACE Awards: Last Chance to Enter!

The extended deadline for ACE Award nominations is approaching fast – Wednesday, March 12th.

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Confirmit Horizons Version 18: Interactive Charting for Reportal viewers

Following on from the last blog post introducing the improvements to filtering data within a report, I’d like to introduce another key feature coming in Version 18.

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