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Building Loyalty by Orchestrating End-To-End Customer Journeys

Stacey Nevel
Bob Thompson
Bill Price
March 2015


In this webinar, Stacey Nevel, Director, Customer Experience Management, Confirmit, discussed the role Journey Mapping plays in delivering a ‘seamless experience’ across both digital and brick-and-mortar landscapes.

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Mobile's Impact on Insurance - How to Leverage It For Your Advantage

Miguel Ramos
March 2015


Mobile technology is changing the way insurers, agents and producers interact with customers today. The insurance industry is increasingly faced with new challenges and opportunities as companies seek to acquire and better serve customers who use mobile devices to manage virtually every aspect of their lives. 

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Barriers to Customer Centricity

Many companies track Net Promotor Scores®, but to what end? What is the value of a good NPS and why do we bother? In this best practice tips video our customer expert, Alain Thys, Chairman of FutureLab and CC-I3, discusses the tangible return on investment of striving toward a strong NPS®

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Engaging Leaders in Customer Journey Mapping

Customer journey mapping is a crucial first step in developing a comprehensive Voice of the Customer program. But, as with any project, customer journey mapping requires full support and buy-in from business leaders in order to be successful. In this best practice tips video our customer expert, Tracy Scott, Senior Director, Customer Listening and Analytics for NetApp, provides tips on how you can engage leaders who will drive the success of your customer journey mapping projects.

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The Mind of the Mobile Market

Mobile technology has infiltrated every aspect of our lives yet many businesses are still struggling to find the best ways to leverage mobile. In this best practice video our customer expert, Roddy Knowles, Director of Mobile Research with Research Now, provides some best practice tips to help you execute a powerful mobile feedback and research strategy.

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The Inextricable Link Between VoC and VoE

Confirmit Team

Download this white paper to learn about the inextricable link between VoC and VoE and the best practices that will drive both customer and employee engagement.

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The Power of Text Analytics

Confirmit Team

Discover how customer experience programs can be enhanced by integrating the true Voice of the Customer through the inclusion of free-form data, categorized by the latest text analytics technology which has brought the elusive single view of the customer firmly within reach.

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RONIN Case Study

Confirmit Team

A leading marketing consultancy worked with Confirmit to embrace the multi-channel, multi-touchpoint survey methodologies that are increasingly being requested by their global customer insight clients.

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Small Team, Big Impact

Sarah Simon
March 2015
Being a small customer experience team doesn’t doom you to being low-impact. Follow these steps to help a small team facing resource constraints to yield maximum customer experience results.

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