Blog - All

6 Steps to Glorious VoC Failure: Part One

Setting up and running a VoC program is a challenge at any level. Getting it right is even harder.

Read More

Customer Journey Mapping

Claire Sporton
John Dalton
Airdate: October 2014

A Customer Journey Map can serve as the underlying structure of your customer experience strategy, offering a clear view of customer interactions as they navigate throughout your organization. 

Read More

The Economics of the Customer Experience

Annette Franz Gleneicki
September 29, 2014 

One of the most-frequently-asked questions we hear from companies about listening to customers and, hence, improving the customer experience is: “How can I show ROI for my executives?” It’s a fair question, as improvements often require financial investments, and yet, at the same time, it makes me scratch my head. If the fear is that financial investments to improve the customer experience compete with other budget line items – are those other line items winning business, keeping customers, or driving more revenue?

Read More

SanDisk Case Study

Confirmit Team
September 2014 

This case study explains how SanDisk worked with Confirmit to identify how to educate, engage and empower its employees to deliver a superior customer experience and drive positive business results at the same time.

Read More

The Golden Rule: He Who Holds the Gold Makes the Rules

Annette Franz Gleneicki
September 16, 2014 

At Confirmit, we work with a variety of B2C and B2B companies from different industries; what they have in common is the knowledge that listening to their customers is paramount to delivering a great customer experience.

Read More

Mobile Insights - Improving the Value of Customer Feedback

Miguel Ramos
Airdate: September 2014

Ever thought of using mobile insights to get more out of your customer feedback?
Miguel Ramos, Mobile Subject Matter Expert, Confirmit, outlined how mobile insights gathered at the point of experience can add value to multiple departments within any organization.

Read More

Overcoming the Hurdles to Customer Excellence

Megan Burns
Stacey Nevel
Airdate: August 2014

Every organization strives to acheive excellence in customer experience.  Getting there, however, can be a challenging journey.  Alongside Megan, Stacey shared best practices in overcoming the most common VoC program hurdles you're likely to encounter.  

Read More

Best Practices in Survey Design: Don’t Put the Cart before the Horse

Stacey Nevel
August 21, 2014 

One of the most common mistakes organizations make when undertaking a new feedback program is rushing to design the ‘Survey.’

Read More

Achieve Customer-Driven Transformation by Walking in Your Customers’ Shoes

Annette Franz Gleneicki
August 12, 2014 

There is an old saying: "You can't really understand another person's experience until you've walked a mile in his shoes.”

This statement is really the foundation for designing a great customer experience! There is no customer-driven transformation (and it must be customer-driven) without really understanding your customers and what they go through when interacting with your organization.

Read More

Displaying results 1-9 (of 342)
 |<  < 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10  >  >|