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Five Lessons on Employee Engagement from The Boys in the Boat

Kevin Sheridan
December 2014
When I began reading The Boys in the Boat, I thought I was reading a story about a crew team. Then I realized it provided some great insights into the path to employee engagement.

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Confirmit Genius: Mining for Hidden Truths in Free-form Content

Confirmit Team

Confirmit Genius™ provides text and social analytics to enable you to find the hidden nuggets of insight within free-form text, such as survey verbatims, social media and contact center records.

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Calling the future with Confirmit CATI

Alex Ager
December 2014
To stay ahead of the competition, CATI users need to be using solutions which continue to evolve and deliver new innovations to the market.

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Lessons from the Confirmit Insurance Summit

Stacey Nevel
December 2014


Regardless of your industry, the best practices shared at Confirmit's Insurance Industry Summit will help you understand how to grow your VoC program.

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AskingCanadians named to Deloitte’s Technology Fast 50

Adam Froman
December 2014
Last month, my AskingCanadians online data collection business, was named one of the fastest-growing technology companies in the 17th annual Deloitte Technology Fast 50™ awards.

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Facts International Case Study

Confirmit Team
December 2014

Facts International is an MR agency that prides itself on using innovative techniques to deliver insight to customers. When it became clear that providing tailored solutions was critical to future success, the team began to look for a solution that could deliver.

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6 Steps to Glorious VoC Failure: Part 2

Karine Del Moro
December 2014


The second of our blog series about how to fake your way through your Voice of the Customer program. In this post - how to keep insight to yourself, people at arm's length, and your information flow one-way...

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It’s Not About the Metric

Annette Franz Gleneicki
December 2014 


Metrics are indicators, not goals. Viewing them in the right context helps clarify the big picture and improve the customer experience.

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The Recipe for CX Success

Carolyn Hall
November 2014


Take a handful of stakeholders, a customer journey map and 1 VoC solution and combine carefully to deliver outstanding customer experiences.

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