Airdate: October 2014
A Customer Journey Map can serve as the underlying structure of your customer experience strategy, offering a clear view of customer interactions as they navigate throughout your organization.
Airdate: September 2014
Ever thought of using mobile insights to get more out of your customer feedback?
Miguel Ramos, Mobile Subject Matter Expert, Confirmit, outlined how mobile insights gathered at the point of experience can add value to multiple departments within any organization.
Airdate: August 2014
Every organization strives to acheive excellence in customer experience. Getting there, however, can be a challenging journey. Alongside Megan, Stacey shared best practices in overcoming the most common VoC program hurdles you're likely to encounter.
August 21, 2014
One of the most common mistakes organizations make when undertaking a new feedback program is rushing to design the ‘Survey.’