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Warm Embrace or About Face - How Social Should You Be?

Terry Lawlor
February 2015

Social media has opened up a world of opportunity for researchers to gain valuable insight into their markets. This new domain of research presents businesses with previously untapped data which can reveal hidden trends or insights.

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ACE Awards: Even More Best of the Best!

ACE Awards Team
February 2015
If you’ve already submitted your nomination for the standard ACE Awards – why not compete in the ACE Awards for Best Use of Feedback Solutions as well?

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100% uptime in 2014!

February 2015
Arnt Feruglio
In 2014, we achieved a record 100% uptime on all our web-based Software-as-a-Service (SaaS) environments.

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2015 ACE Awards: Best of the Best

ACE Awards Team
February 2015
The deadline is now fast approaching. We’re accepting nominations until Thursday, March 12th, so make sure you’ve submitted your company’s nomination in plenty of time!

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Key Design Features of a VoC Program: Robust, Relevant and Prioritized

Claire Sporton
Lisa Garthside
Steve Hurst
February 2015


Understanding the customer and acting on their feedback has never been more important to each individual business. But it is a lot more complex than simply asking a few questions. Companies increasingly see Customer Experience as the way to differentiate and grow their business. Customers - both consumers and businesses alike - are also noticing this trend, and expectations are rising.

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When CX and VoC Disagree

Sarah Simon
February 2015
So often we speak of Voice of Customer and Customer Experience as such highly complementary entities that we forget the two disciplines do not always get along.

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Why Enter the ACE Awards? 5 Reasons...

ACE Awards Team
February 2015
The Confirmit ACE Awards showcase some of the best Voice of the Customer and Voice of the Employee programs around. Still not sure about entering? Here are a few reasons to do it:

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High Altitude Engagement: How Great Leaders Guide Teams to the Summit - Part 2

Kevin Sheridan
February 2015
Whether it’s summiting a mountain or climbing the corporate ladder, success can often be attributed to great leadership.

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7 secrets of VoC Success

Confirmit Team

Discover the 7 secrets that will guide you to a successful Voice of the Customer program, and set you on the path to VoC enlightenment.

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