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SanDisk Case Study

Confirmit Team
September 2014 

This case study explains how SanDisk worked with Confirmit to identify how to educate, engage and empower its employees to deliver a superior customer experience and drive positive business results at the same time.

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The Golden Rule: He Who Holds the Gold Makes the Rules

Annette Franz Gleneicki
September 16 2014 


At Confirmit, we work with a variety of B2C and B2B companies from different industries; what they have in common is the knowledge that listening to their customers is paramount to delivering a great customer experience.

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Mobile Insights - Improving the Value of Customer Feedback

Miguel Ramos
Airdate: September 2014

Ever thought of using mobile insights to get more out of your customer feedback?
Miguel Ramos, Mobile Subject Matter Expert, Confirmit, outlined how mobile insights gathered at the point of experience can add value to multiple departments within any organization.

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Overcoming the Hurdles to Customer Excellence

Megan Burns
Stacey Nevel
Airdate: August 2014


Every organization strives to acheive excellence in customer experience.  Getting there, however, can be a challenging journey.  Alongside Megan, Stacey shared best practices in overcoming the most common VoC program hurdles you're likely to encounter.  

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Best Practices in Survey Design: Don’t Put the Cart before the Horse

Stacey Nevel
August 21, 2014 


One of the most common mistakes organizations make when undertaking a new feedback program is rushing to design the ‘Survey.’

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Achieve Customer-Driven Transformation by Walking in Your Customers’ Shoes

Annette Franz (Gleneicki)
August 12, 2014 


There is an old saying: "You can't really understand another person's experience until you've walked a mile in his shoes.”

This statement is really the foundation for designing a great customer experience! There is no customer-driven transformation (and it must be customer-driven) without really understanding your customers and what they go through when interacting with your organization.

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Mobile Insights - The Power of Context and Smart Reporting

Miguel Ramos
Airdate: July 2014

Mobile is everywhere and consumers are using their mobile devices in various Market Research projects. Download this webinar to hear Miguel Ramos, Mobile Subject Matter Expert, Confirmit, discuss the power of contextual information in mobile app-based studies.
 

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Introducing Confirmit Genius: Mining for Hidden Truths in Free-Form Content

Terry Lawlor
Airdate: July 2014

Across your business, you are faced with ever-increasing volumes of free-form content. Whether this content is survey responses, call center records or social media data, extracting key insights is like panning for gold - there are little nuggets hidden in there amongst a vast amount of less valuable content.

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New Methods for Turning Employee Engagement into Business Intelligence

Sean Conry, Steve Grant,
and Dr. Leanne Buehler
Airdate: June 2014


Most organizations understand that there is an intrinsic value in developing employee engagement. However, many companies are finding that it is no longer sufficient to only measure an engagement score once every 1-3 years. In this time, the face of an entire organization can change. Without the ability to monitor how engagement is affecting key business outcomes on a continuous and personalized basis, Talent Strategy will always be one step behind.

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