The Local Government Association (LGA) is the national voice of local government which works with councils to support, promote and improve local government. It is a politically- led, cross-party organization that works on behalf of councils to ensure local government has a strong, credible voice with national government. It aims to influence and set the political agenda on the issues that matter to councils so they are able to deliver local solutions to national problems.
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There is a ton of different customer listening posts and types of customer data these days. Data come in all different shapes and sizes: structured, unstructured, solicited, unsolicited…oh my!
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When customer experience professionals talk about Voice of the Customer, there’s often an assumption that we’re always talking about B2C organizations; retailers, banks, insurers, hotels etc. But what about Voice of the Customer for B2B companies?
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Running a call center is expensive; It’s therefore essential that agents are constantly delivered calls, and most importantly, that the calls delivered are the most appropriate ones for them to work on.
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Have you registered for CCC’13 yet? Many of your peers are already signed up and ready to join us in London and Las Vegas. There are still spaces left, though, so you can still register today!
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