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Customer Journey Mapping Guide

Confirmit Team

Find out how to get a better grasp of your slippery customers and achieve valuable consumer understanding by developing a customer journey map for your business.

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Confirmit ACE Awards 2015 - Now Open!

ACE Awards Team
January 2015

The ACE Awards are back and we’re now accepting nominations from customers!

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High Altitude Engagement: How Great Leaders Guide Teams to the Summit

Kevin Sheridan
January 2015

Early on in the ascent of Mt. Kilimanjaro, I realized the uncanny similarities between high altitude mountaineering and an organization’s journey to reach the summit of Employee Engagement.

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VoC/CX Team Mission Statement

Sarah Simon
January 2015
Like many customer experience and market insights professionals, I often struggle to describe to those outside of our industry what I do for a living.

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Five Lessons on Employee Engagement from The Boys in the Boat

Kevin Sheridan
December 2014
When I began reading The Boys in the Boat, I thought I was reading a story about a crew team. Then I realized it provided some great insights into the path to employee engagement.

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Confirmit Genius: Mining for Hidden Truths in Free-form Content

Confirmit Team

Confirmit Genius™ provides text and social analytics to enable you to find the hidden nuggets of insight within free-form text, such as survey verbatims, social media and contact center records.

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Calling the future with Confirmit CATI

Alex Ager
December 2014
To stay ahead of the competition, CATI users need to be using solutions which continue to evolve and deliver new innovations to the market.

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Lessons from the Confirmit Insurance Summit

Stacey Nevel
December 2014


Regardless of your industry, the best practices shared at Confirmit's Insurance Industry Summit will help you understand how to grow your VoC program.

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AskingCanadians named to Deloitte’s Technology Fast 50

Adam Froman
December 2014
Last month, my AskingCanadians online data collection business, was named one of the fastest-growing technology companies in the 17th annual Deloitte Technology Fast 50™ awards.

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