2014 Confirmit ACE Awards
Achievement in Customer Excellence
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. The Confirmit ACE Award shows the world your organization's commitment to listening to the Voice of the Customer and driving change across the business.
Confirmit customers may apply for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 ACE Award, your organization must have run a Voice of the Customer, Employee or Partner program between January 1, 2013 and December 31, 2013 and complete an online application form. Market Research agencies are encouraged to work with their clients to create nominations for outsourced programs run on the Confirmit platform and can use the same application form.
ACE Awards for Best Use of Feedback Solutions
In addition to the annual ACE Awards, Confirmit recognizes achievement in using the Voice of the Customer, or Employee or building innovative solutions to realize measurable business results with the following ACE award categories:
Best Use of Feedback Solutions for Voice of the Customer
Best Use of Feedback Solutions for Voice of the Employee
Best Use of Innovation in Customer or Employee Engagement
Best Use of Insight through a Market Research Agency
Best Use of Feedback Solutions to Drive Overall Business Impact
Best Use of Feedback Solutions in the Contact Center
Confirmit customers who complete an online application for the 2014 Confirmit ACE Awards may also submit an application for one or more of the awards listed above. Those companies that qualify for an ACE award based on their online submission form will also qualify for consideration for a “Best Use of Feedback Solutions” award.
The application deadline for all award submissions is March 7, 2014
Benefits of the ACE Award
ACE Award winners will be acknowledged for their outstanding achievement in customer satisfaction and loyalty with the following:
Acknowledgement in Confirmit press release
Optional opportunity to issue an announcement press release
Use of the 2014 ACE Award logo in media, on company website, in promotional mailings and in annual report
Mention of 2014 ACE Award Winners on Confirmit website
Case study written about award recipient (optional)
"This award is especially gratifying as it demonstrates everyone in the company can contribute in some way to improving the customer experience. We have used this insight to drive continuous improvements to our business processes, including billing, website self-service experience, quality monitoring program, and automated phone system."
21st Century Insurance
Past ACE Award winners have leveraged this honor to highlight their dedication to the customer experience with current and potential customers, and to motivate and praise employees with recognition events in celebration of the award.
More Information on the 2014 Confirmit ACE Awards and the ACE Awards for Best Use of Feedback Solutions
Awards Criteria, Process and Methodology
Frequently Asked Questions (FAQs)
2013 ACE Award Winners