March 1, 2013
2013 Confirmit ACE Awards
Achievement in Customer Excellence
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. The Confirmit ACE Award shows the world your organization's effectiveness and success in customer satisfaction and loyalty.
Confirmit CustomerSat customers and Confirmit Horizons Voice of the Customer (VoC) solutions customers may apply for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2013 ACE Award, your organization must have conducted one or more customer satisfaction surveys between October 1, 2011 and December 31, 2012 and complete an online application form for each survey your company would like to submit for consideration.
ACE Awards for Best Use of Feedback Solutions
In addition to the annual ACE Awards, Confirmit recognizes achievement in using customer, employee or partner feedback solutions to realize measurable business results with the following ACE award categories:
- Best Use of Feedback Solutions for Voice of the Customer
- Best Use of Feedback Solutions for Voice of the Employee
- Best Use of Feedback Solutions for Voice of the Partner
- Best Use of Feedback Solutions Across the Enterprise
- Best Use of Feedback Solutions to Drive Overall Business Impact
- Best Use of Feedback Solutions in the Contact Center
Confirmit Horizons VoC customers and Confirmit CustomerSat customers who complete an online application for the 2013 Confirmit ACE Awards may also submit an application for one or more of the awards listed above. Those companies that qualify for an ACE award based on their online submission form will also qualify for consideration for a “Best Use of Feedback Solutions” award.
The application deadline for all award submissions for the 2013 Confirmit ACE Awards and the ACE Awards for Best Use of Feedback Solutions is Friday, March 1, 2013. Winners will be notified by Friday, March 29, 2013.
Benefits of the ACE Award
ACE Award winners will be acknowledged for their outstanding achievement in customer satisfaction and loyalty with the following:
- Award trophy
- Acknowledgement in Confirmit press release
- Optional opportunity to issue an announcement press release
- Use of the 2013 ACE Award logo in media, on company website, in promotional mailings and in annual report
- Mention of 2013 ACE Award Winners on Confirmit website
- Case study written about award recipient (optional)
- Award presentation at the 2013 Confirmit Community Conference
"At American General Life Companies, we recognize that superior customer service
is a key differentiatior in the competitive financial services marketplace. These
awards are tangible evidence that our
employees' vision, strategy and
commitment to customer service are
indeed impacting our customers'
experience in a positive way."
Senior Vice President, Insurance Services
American General Life Companies
Past ACE Award winners have leveraged this honor to highlight their dedication to customer satisfaction with current and potential customers, and to motivate and praise employees with recognition events in celebration of the award.
More Information on the 2013 Confirmit ACE Awards and the ACE Awards for Best Use of Feedback Solutions
Awards Criteria, Process and Methodology
Frequently Asked Questions (FAQs)
2012 ACE Award Winners